We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Underwhelmed” 3 of 5 stars
Review of Minto Suite Hotel

Save Saved
You added Minto Suite Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Minto Suite Hotel
4.0 of 5 Hotel   |   185 Lyon Street North, Ottawa, Ontario K1R 7Y4, Canada (Byward Market Area)   |  
  |  
Hotel website
  |  
Hotel packages
  |  
Hotel amenities
Ranked #27 of 67 hotels in Ottawa
Walkerton, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Underwhelmed”
3 of 5 stars Reviewed August 21, 2013 via mobile

Stayed here as a family of 6. We booked a suite. It was certainly enough space for us. Since we had 3 teens with us it would have been nice if there was a tv in the second bedroom. The data valet (Internet) was intermittent at best- kids complained about it a lot. With 3 girls sharing the second bath a counter for all their stuff would have been great. The bathroom is plenty big - not sure why it only has a pedestal sink. We definitely had an older unit ( rm 904). Baseboards had peeling wallpaper, haven't seen a coat of paint in years. Furniture is showing its age with paint missing, dents and scratches. Room needs a steam clean desperately. Stains on the carpet leading into the living room and greasy hand prints on the couch and chair. The wallpaper is beige so you can see every dirty mark- seriously.... Just wash the walls down ! Beds were insanely hard. duvet was plush but so heavy it would slip off you at night. would have been better utilized as a cover for the mattress to soften it up and then throw a blanket over us. Overall the room just needs refreshed and some attention to detail. Pool area was nice- staff were friendly. Wish they would spruce up the roof top deck has the potential to be great but the only access is thru the pool area so no coffee cups or wine glasses and then there are just a few of those cheap white plastic deck chairs and loungers. Could be a great spot if someone put some thought into it.... Again.... Attention to details. Location was great so if you aren't overly picky this place will do. BTW parking is $16 a nite!

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MintoSuiteHotel, General Manager at Minto Suite Hotel, responded to this review, August 22, 2013
Dear Guest,

Thank you for taking the time to review your stay at Minto Suite Hotel, and complimenting our friendly team and Pool & Fitness Centre. After reading your review, I immediately spoke with our Housekeeping team and I can assure you that they will address each item. Thank you also for your suggestions regarding your suite and furnishings, because of comments like yours we are looking at updating our furnishings in the near future. I hope you will give us the opportunity to host you and your family again and not allow this occurrence to deter you from returning to Minto Suite Hotel on your next visit to Ottawa.

Sincerely,
David Zaltzman
General Manager, Customer Experience - Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

723 people have reviewed this hotel

Traveler rating
    290
    272
    96
    49
    16
See reviews for
304
120
31
150
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Calgary, AB
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 18, 2013

We just returned home from a holiday and spent the last 3 nights at the Minto Suite Hotel in Ottawa. The rate was excellent-paid less than $800 for 3 nights in a 2 bed/2 bath suite with full kitchen and washer plus dryer. The kitchen could use some updating but we didn't use it anyways. Fabulous size for a family and it was about a 10 minute walk to the Parlaiment and 20 minutes to Byward market. We really enjoyed the walk every day-helps to burn all the calories from eating out! The staff were helpful and friendly-answering all of our questions.
We did not have free WiFi but it was a nice break for the kids and they got some great pool time. Large pool with a hot tub and sauna but it closes early for kids (9 pm) and 10 pm for adults.
I would definately stay here again and recommend it to other travellers.

Room Tip: Get a higher floor if possible.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MintoSuiteHotel, General Manager at Minto Suite Hotel, responded to this review, August 19, 2013
Dear Guest,

Thank you for your feedback following your recent stay with us. It was a pleasure to read you would stay here again and recommend our property to others! As the Minto Suite Hotel prides itself on being "a home away from home", we try to offer all of the conveniences you would need during your short or long stay. Thank you for your compliments about our team, as well as suites. We look forward to hosting your family again the next time your travels bring you to Ottawa!

Sincerely,
David Zaltzman
General Manager, Customer Experience - Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed August 17, 2013

We recently stayed at the hotel with friends and found it to be great. The rooms are a good size and well equipped. This trip we stayed in the Studio Suite with kitchenette and enjoyed it, but have also stayed in the two bedroom suite which is huge with 2 batrooms and full kitchen. Highly recommended for a family. Great location. Free bikes included with all rooms. The breakfast buffet, while reasonable in price, was just average. Definitely recommend this hotel.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MintoSuiteHotel, General Manager at Minto Suite Hotel, responded to this review, August 19, 2013
Dear Guest,

Thank you for your comments! I'm glad to see that you enjoyed your stay, especially our spacious suites. You’re correct – our location is great! We are within walking distance of the majority of attractions in Ottawa, and with our free bike rentals, it’s the perfect way to get to those attractions that are a little further away! Thank you for your recommendation, we hope to welcome you back soon!

Sincerely,
David Zaltzman
General Manager, Customer Experience - Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbridge, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 15, 2013

Our family of 4 consisting of 2 adults and 2 children stayed here from a Saturday-Tuesday. Honestly the only complaints we have is that you have to pay for parking and unless you get a certain package you do not get free WIFI...ok 1 more but not really a complaint...they should have all rooms showing on their page, including the upgrade rooms. ok im done that's the extent of my complaints.
The hotel is superb. the staff is super friendly, super helpful, always a smile upong their face, joking around with the kids, suggesting where to go and the best and easiest route to get there.
We got a 1 bedroom suite with full kitchen (upgrade room) and it was clean and spacious. kitchen came fully loaded (enough for 4) with pots but no pans (that's ok I brought my own) and even Finish for the dishwasher. It comes with a stacked washer/dryer but be mindful you need to bring your own soap for that, we were lucky people before us left some for us! bonus!
the pool was clean and salt water, no lingering smell of chlorine which was nice, with a super hot sauna and hot tub. the change rooms unbelievably clean, was astonished with that as normally they are smelly and gross, not this one. Bonus is they also provided life jackets for those who needed them, many different sizes!
Downstairs you have the food court from the companies across from the hotel to use open til 3pm Monday-Friday for everyone and a market open 24 hrs which was nice...(a little over priced but we found most of Ottawa like that when it came to food)
we had building view which was fine...if you want a better view try to get a room above the 22 floor.
The location...let me tell you, u are close to everything from here...parliament 5-7 mins walk, byward market 10 mins walk, sparks street again about a 8-10 mins walk. the museums you needed to drive but very easy to get to and back.
We loved this place and if ever coming back to Ottawa, its the Minto Suites we will be staying at again!
Thanx for the memories!
OH AND THEY HAVE FREE BIKES, KIDS AND ADULTS!!! with helmets

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MintoSuiteHotel, General Manager at Minto Suite Hotel, responded to this review, August 16, 2013
Dear Guest,

What a great review! It's always a pleasure to read reviews like this one. Thank you for your wonderful compliments about our friendly team, spacious suites and Pool & Fitness Centre. You touched on many of the highlights of staying at our hotel! Thank you also for your suggestions. We are glad to hear that we will be your hotel of choice during your next visit to Ottawa, and we look forward to welcoming you back!

Sincerely,
David Zaltzman
General Manager, Customer Experience – Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 14, 2013

We recently spent a weekend at the Minto Suites in Ottawa and were very pleased. All of the front desk staff provided excellent service - professional, helpful, friendly. The suites are a good size and well appointed. Our only quibble is that some things could use a it of updating such as the microwave that looks like it could come loose off its shelf! Overall, the suites are well-equipped and service efficient.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MintoSuiteHotel, General Manager at Minto Suite Hotel, responded to this review, August 16, 2013
Dear Guest,

Thank you for taking your time to review us on TripAdvisor. I was pleased to read about the excellent service you received from our fantastic team. Thank you for your compliments and suggestions. We hope to host you again soon!

Sincerely,
David Zaltzman
General Manager, Customer Experience – Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgetown, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed August 12, 2013

I have stayed at the Minto many times over the past 20 years, most recently last weekend. The hotel suites ranging from studio to two bedroom units are well equipped with all amenities including full kitchens, washer and dryer, etc. in the larger units. Situated at the west end of an office complex development it has a small shopping mall at street level with a 24 hour convenience store with a wide selection of grocery items and a drug store. Studio suites are priced comparably with standard hotel rooms in other Ottawa properties and for families the two bedroom suites are a much better value than two rooms in a standard hotel, featuring a large living room, full kitchen with dishwasher, and two full bathrooms.
Staff are accommodating and there is underground parking.
The hotel is about a 10 minutes walk from Parliament Hill and perhaps 20 - 30 minutes from the Market Area. The hotel restaurant is primarily a steakhouse but other dining is available in the vicinity and the ground level has a food court open during the working week.
If arriving at the airport investigate the Ottawa Transpo city bus service. Much cheaper and as fast or faster than taxis as it operates on dedicated busways for most of the trip.
I never use the gym but the swimming pool is 20 m long with a roped off lane for lap swimming.

Room Tip: For a view up the Ottawa Valley and across to the Gatineau Hills ask for a higher floor on the west...
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MintoSuiteHotel, General Manager at Minto Suite Hotel, responded to this review, August 13, 2013
Dear Guest,

Thank you for your positive review. Thank you as well for pointing out some of the features to other travelers that make a Minto Suite Hotel experience unique. The fact that you have stayed many times just adds more significance to your comments. We look forward to welcoming you back soon!

Sincerely,
David Zaltzman
General Manager, Customer Experience - Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 11, 2013 via mobile

this hotel is well located, has what you looking for in a room but it is very very dated. i stayed there twice this summer, i had a kitchenette, everything i needed but everything was a little old. The rooms need serious sprucing up, the carpets are dirty and reek of dust, the bathroom paint is peeling and cracking, and the maid service well they are not exactly efficient i was not impressed with that. for the price you pau, i can deal with old appliances but they need to work on cleanliness. on the positive side yhe beds are very comfortable, the poll is beautiful and gym is awesome. customer service at front desk is rxcellent, housekeeping a little slow when you order something to your room.
In all honesty i would consider
staying there again if i knew they toof the time to shampoo the carpets, clean the curtains and do some repainting...it is definitely needed

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MintoSuiteHotel, General Manager at Minto Suite Hotel, responded to this review, August 13, 2013
Dear Guest,

Thank you for review of Minto Suite Hotel. Thank you for your compliments about our location, as well as our Pool & Fitness Centre. I am pleased that our team provided great customer service during your stay with us. After reading your comments regarding maintenance and housekeeping issues you encountered, I have spoken with our team and I can assure you that they will address them immediately. Once again thank you for taking the time to post about your accommodations experience. We hope to host you again in the future.

Sincerely,
David Zaltzman
General Manager, Customer Experience - Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Minto Suite Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Minto Suite Hotel

Address: 185 Lyon Street North, Ottawa, Ontario K1R 7Y4, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Ottawa
#6 Best Value Hotel in Ottawa
#17 Business Hotel in Ottawa
#20 Family Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Minto Suite Hotel 4*
Official Description (provided by the hotel):
Multistory All-Suite Hotel located near downtown shopping, business & entertainment district. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, TravelClick, Tingo, Despegar.com, TripOnline SA, Hotels.com and Venere so you can book your Minto Suite Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Minto Hotel Ottawa
Minto Suite Ottawa
Hotel Minto Suite

Owners: What's your side of the story?

If you own or manage Minto Suite Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.