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“Good place to stay...” 4 of 5 stars
Review of Minto Suite Hotel

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Minto Suite Hotel
4.0 of 5 Hotel   |   185 Lyon Street North, Ottawa, Ontario K1R 7Y4, Canada (Byward Market Area)   |  
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Ranked #22 of 66 hotels in Ottawa
Montreal, Canada
Top Contributor
74 reviews 74 reviews
54 hotel reviews
Reviews in 38 cities Reviews in 38 cities
118 helpful votes 118 helpful votes
“Good place to stay...”
4 of 5 stars Reviewed February 3, 2013

Spent an night there with the kids 32 AND 34.. Great place to stay to walk to canal restaurants etc.. Nice pool to relax in after skating.. Great service.. kids forgot toothbrush etc and it was brought up..My only complaint would be 1.25$ charge for local calls... and not marked on phone... Did not have time to read the book they leave in the room..Used to staying at est Western ad Holiday Inn wherethere is no charge

Room Tip: High up to avoid traffic noise.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MintoSuiteHotel, General Manager at Minto Suite Hotel, responded to this review, February 4, 2013
Dear Guest,

Thank you for your comments following your recent stay with us at Minto Suite Hotel. I am pleased to read that you enjoyed our pool after a day of visiting the Rideau Canal. Thank you for your kind words regarding our location, as well as the great service our team members provide. I am surprised to read that your telephone did not display our charge for local calls. I will bring this to the attention of our housekeeping team to ensure that all telephones have proper displays for services. Again, thank you for sharing your opinion on TripAdvisor, and we hope to welcome you and your family back soon!

Sincerely,
David Zaltzman
General Manager, Customer Experience - Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
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  • French first
  • German first
  • Italian first
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English first
Barrie, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 27, 2013

We picked the coldest weekend of the year to go to Ottawa to celebrate a birthday.
The location of this hotel is a little furthur from the canal than some of the other hotels, but still very walkable--(even in -34C )to the parliament buildings (10-15 min), the canal, rideau center, chateau laurier etc .It is in the vicinity of the Sheraton,. It is worth staying here because the rooms are spacious, beds are comfortable, our room was very quiet, and the rooms come with kitchenettes.
The studio had a spacious washroom, a round dining table, a facility for ironing, an alcove where the bed was, and a sitting area with a fold out couch and a comfy chair. The decor was nice and the room was clean. Internet was free and the parking was the least expensive of all the hotels.
We booked through Ottawa tourism where there was a deal ie stay two nights and the third is 1/2 off. It averaged out that we paid $120 for 2 nights and $60 for the third. THis was the end of Jan and I don't know if this deal is available throughout the year or if the prices go up in the summer.
The MInto is attached to a small mall where there is a wine store,, a drug store and a hasty mart(all open on Sat--don't know about Sun) ---- the coffee shop and the other small shops were not open on the weekend
THere are some restaurants within walking distance. The front staff
were helpful in recommending places to eat, attractions, directions etc.
It was lovely to come back after a busy day of sightseeing and have a cup of tea, and even reheat something we had brought back with us and not have to go out to eat.
Did not use the pool.
We would definitely stay here again and are considering other Minto properties in other cities.
You will not be disappointed here unless you want the use of a concierge and want to be closer to the parliament buildings.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MintoSuiteHotel, General Manager at Minto Suite Hotel, responded to this review, January 28, 2013
Dear Guest,

Thank you for the terrific review of your recent stay at Minto Suite Hotel! We are pleased that you enjoyed your studio suite, and it met all your expectations - quiet, comfortable and spacious! I am happy to know that our front desk team was able to assist you with recommendations and directions to areas you would like to visit during your stay, we truly have a wonderful team Our location is perfect, as we are within walking distance of the majority of attractions in downtown Ottawa. Thank you for your compliments regarding our suites, facilities and value. The Minto Suite Hotel team and I would like to thank you for choosing to celebrate a milestone with us, and we look forward to hosting you again!

Sincerely,
David Zaltzman
General Manager, Customer Experience - Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2013

We stayed at the Minto in Ottawa between Christmas and New Years (2012). It dumped snow our third day there and we needed to stay an extra night, which was not a problem. Our 3 year old loved the pool and paying for parking was certainly well worth the extra cash. The room, which was the mid-level suite, was perfect for anyone with a kid. The bedroom was closed off from the living room/kitchenette area - so we could put the little one to sleep and spend time awake without waking her. Also, the 1/2 bath in the living room area was a nice added benefit. We will stay at the Minto again when life takes us through Ottawa.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MintoSuiteHotel, General Manager at Minto Suite Hotel, responded to this review, January 28, 2013
Dear Guest,

I would like to thank you for your glowing review about your stay with us during the Christmas season. It was a pleasure to read that your family enjoyed our spacious suites as well as our pool, and our team was able to help with any requests. Thank you very much for your wonderful review, and we look forward to welcome you back again, the next time your travels bring you to Ottawa!

Sincerely,
David Zaltzman
General Manager, Customer Experience - Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lachute, Canada
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 19, 2013

I have visited the Minto Suites in Ottawa numerous times usually for business meetings and conferences. I always find the staff to be courteous and helpful. I went there recently and liked seeing the rejuvenated atrium and shops. It looks lovely and had a busy vibe. Another nice touch is that when you park in their garage, they have "reminder cards" by the elevator to help you retrieve your car. Even the parking attendant was super helpful! Thanks Minto Suites!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MintoSuiteHotel, General Manager at Minto Suite Hotel, responded to this review, February 4, 2013
Dear Guest,

Thank you for the review, and for choosing Minto Suite Hotel for your business needs. We're quite pleased that you have enjoyed your stays with us, and are a repeat customer. Yes, our team is always working hard to ensure all guests have an inspiring stay – this is why so many have been nominated for Stars of the City! Thank you for all your terrific comments! We look forward to your next visit at our Four Diamond property.

Sincerely,
David Zaltzman
General Manager, Customer Experience - Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 19, 2013

Was on a business trip in ottawa and my business event was taken place at the Mariott. Since the Mariott was fully booked my boss put us in this hotel instead. I come from new brunswick and "minto" to me means a very small city with not much to offer! Was I ever pleased when I saw the "grandeur" of this hotel. Everything is clean, well-maintained and beautiful. Location is perfect and the staff is super firiendly. Makes sure you check out the Bridge heab cafe just around the corner if you like like real coffee!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MintoSuiteHotel, General Manager at Minto Suite Hotel, responded to this review, February 4, 2013
Dear Guest,

Thanks for the review of your recent stay with us. We couldn't ask for better than "Excellent!" It was a pleasure to read your fantastic comments about our beautiful front lobby and concourse area, great location and friendly team. I am happy to share your comments with the various teams involved in making your stay a pleasant surprise. Thank you again for taking the time to review your stay at Minto Suite Hotel, we look forward to welcoming you back the next time your travels bring you to Ottawa.

Sincerely,
David Zaltzman
General Manager, Customer Experience - Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed January 14, 2013

We stayed at the Minto after Christmas for a hockey tournament. The service from check in through check out was top notch. The front desk was very helpful in getting documents we needed printed and scanned with no complaints. Engineering was great in getting our coffee pot straight, bringing extra towels, etc. The bellmen were also very helpful with directions as well. Everyone was very nice and helpful.

Prior to check in we thought the hotel was a little pricey for a youth hockey tournament. Making use of the kitchen in each room off set the additional cost and alleviated the need to eat out all the time. This was a great benefit with two kids in a hotel for five days.

We had a one bedroom suite which fit our needs well. The thick walls and separate rooms allowed the kids to sleep while we relaxed in the living area.

The workout area was more fitting of a small commercial gym. There was a separate room with free weights and another room with treadmills and elliptical machines. The pool was nice as well, especially watching the snow fall as you sit by the pool.

Overall, this was a very nice hotel with great service, good facilities and a good location. If we return to Ottawa we will again stay at the Minto.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MintoSuiteHotel, General Manager at Minto Suite Hotel, responded to this review, January 16, 2013
Dear Guest,

I appreciate your excellent review of your stay at Minto Suite Hotel last month. Many of our guests rave about our spacious suites – why pay for a regular hotel room when you can stay with us! Thank you for your wonderful comments about our front desk, housekeeping, and maintenance teams, I am thrilled to share your feedback with them. I am pleased that you and your family enjoyed our great customer service, pool & fitness centre and location. I do appreciate your recommendation and I look forward to hosting you again on your next trip to Ottawa.

Sincerely,
David Zaltzman
General Manager, Customer Experience - Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oshawa, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2013

I have travelled all over and I must say Minto Suites is my home away from home, they offer everything you wish, need and want in their suites including afordable pricing. They have beautiful restaurants and stores within their complex and within walking distance, pool, gym, you name it, they have, not to mention the most important thing of all: they have Customer Service like it should be, wonderful, accountable, home away from home. Thank you Minto Suites for always having a room ready for me just the way I like it and welcoming me back over and over with satisfaction like no other!

Beverly St.Pierre - Oshawa, Ontario Canada

Room Tip: If you have a family, the suites are amazing, can you believe they even include a washer a dryer, a...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MintoSuiteHotel, General Manager at Minto Suite Hotel, responded to this review, January 14, 2013
Dear Guest,

Thank you very much for your excellent review. I am very happy to read that you have enjoyed your stays with us and we appreciate your continued business! It was wonderful to read that you think of our hotel as a “home away from home”. We couldn’t ask for a better compliment! I am pleased to know that our team is always creating inspiring experiences during your stays with us and will be sharing your comments will all departments involved in making your stays flawless. We look forward to welcoming you back soon to our Four Diamond property.

Sincerely,
David Zaltzman
General Manager, Customer Experience - Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Minto Suite Hotel

Also Known As:
Minto Hotel Ottawa
Minto Hotel
Minto Suite Ottawa
Hotel Minto Suite
Address: 185 Lyon Street North, Ottawa, Ontario K1R 7Y4, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Ottawa
#13 Family Hotel in Ottawa
#17 Business Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Minto Suite Hotel 4*
Official Description (provided by the hotel):
Multistory All-Suite Hotel located near downtown shopping, business & entertainment district. ... more   less 
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