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Minto Suite Hotel: Traveler Reviews

4.0 of 5
185 Lyon Street North, Ottawa, Ontario K1R 7Y4, Canada (Byward Market Area)
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Minto Suite Hotel
Ranked #13 of 61 hotels in Ottawa
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561 reviews from our community

Traveler rating
    237
    212
    69
    33
    10
See reviews for
Families
234
 
Couples
101
 
Solo
29
 
Business
107
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Ottawa, Canada
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
“A great place for business or pleasure in Ottawa”
5 of 5 stars Reviewed January 19, 2013

I have visited the Minto Suites in Ottawa numerous times usually for business meetings and conferences. I always find the staff to be courteous and helpful. I went there recently and liked seeing the rejuvenated atrium and shops. It looks lovely and had a busy vibe. Another nice touch is that when you park in their garage, they have "reminder cards" by the elevator to help you retrieve your car. Even the parking attendant was super helpful! Thanks Minto Suites!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MintoSuiteHotel, General Manager at Minto Suite Hotel, responded to this review
February 4, 2013
Dear Guest,

Thank you for the review, and for choosing Minto Suite Hotel for your business needs. We're quite pleased that you have enjoyed your stays with us, and are a repeat customer. Yes, our team is always working hard to ensure all guests have an inspiring stay – this is why so many have been nominated for Stars of the City! Thank you for all your terrific comments! We look forward to your next visit at our Four Diamond property.

Sincerely,
David Zaltzman
General Manager, Customer Experience - Hospitality
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Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Excellent!”
5 of 5 stars Reviewed January 19, 2013

Was on a business trip in ottawa and my business event was taken place at the Mariott. Since the Mariott was fully booked my boss put us in this hotel instead. I come from new brunswick and "minto" to me means a very small city with not much to offer! Was I ever pleased when I saw the "grandeur" of this hotel. Everything is clean, well-maintained and beautiful. Location is perfect and the staff is super firiendly. Makes sure you check out the Bridge heab cafe just around the corner if you like like real coffee!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MintoSuiteHotel, General Manager at Minto Suite Hotel, responded to this review
February 4, 2013
Dear Guest,

Thanks for the review of your recent stay with us. We couldn't ask for better than "Excellent!" It was a pleasure to read your fantastic comments about our beautiful front lobby and concourse area, great location and friendly team. I am happy to share your comments with the various teams involved in making your stay a pleasant surprise. Thank you again for taking the time to review your stay at Minto Suite Hotel, we look forward to welcoming you back the next time your travels bring you to Ottawa.

Sincerely,
David Zaltzman
General Manager, Customer Experience - Hospitality
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Virginia Beach, Virginia
1 review
“Great Service and Location”
5 of 5 stars Reviewed January 14, 2013

We stayed at the Minto after Christmas for a hockey tournament. The service from check in through check out was top notch. The front desk was very helpful in getting documents we needed printed and scanned with no complaints. Engineering was great in getting our coffee pot straight, bringing extra towels, etc. The bellmen were also very helpful with directions as well. Everyone was very nice and helpful.

Prior to check in we thought the hotel was a little pricey for a youth hockey tournament. Making use of the kitchen in each room off set the additional cost and alleviated the need to eat out all the time. This was a great benefit with two kids in a hotel for five days.

We had a one bedroom suite which fit our needs well. The thick walls and separate rooms allowed the kids to sleep while we relaxed in the living area.

The workout area was more fitting of a small commercial gym. There was a separate room with free weights and another room with treadmills and elliptical machines. The pool was nice as well, especially watching the snow fall as you sit by the pool.

Overall, this was a very nice hotel with great service, good facilities and a good location. If we return to Ottawa we will again stay at the Minto.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MintoSuiteHotel, General Manager at Minto Suite Hotel, responded to this review
January 16, 2013
Dear Guest,

I appreciate your excellent review of your stay at Minto Suite Hotel last month. Many of our guests rave about our spacious suites – why pay for a regular hotel room when you can stay with us! Thank you for your wonderful comments about our front desk, housekeeping, and maintenance teams, I am thrilled to share your feedback with them. I am pleased that you and your family enjoyed our great customer service, pool & fitness centre and location. I do appreciate your recommendation and I look forward to hosting you again on your next trip to Ottawa.

Sincerely,
David Zaltzman
General Manager, Customer Experience - Hospitality
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Oshawa, Canada
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
“Home away from Home!”
5 of 5 stars Reviewed January 12, 2013

I have travelled all over and I must say Minto Suites is my home away from home, they offer everything you wish, need and want in their suites including afordable pricing. They have beautiful restaurants and stores within their complex and within walking distance, pool, gym, you name it, they have, not to mention the most important thing of all: they have Customer Service like it should be, wonderful, accountable, home away from home. Thank you Minto Suites for always having a room ready for me just the way I like it and welcoming me back over and over with satisfaction like no other!

Beverly St.Pierre - Oshawa, Ontario Canada

Room Tip: If you have a family, the suites are amazing, can you believe they even include a washer a dryer, a...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MintoSuiteHotel, General Manager at Minto Suite Hotel, responded to this review
January 14, 2013
Dear Guest,

Thank you very much for your excellent review. I am very happy to read that you have enjoyed your stays with us and we appreciate your continued business! It was wonderful to read that you think of our hotel as a “home away from home”. We couldn’t ask for a better compliment! I am pleased to know that our team is always creating inspiring experiences during your stays with us and will be sharing your comments will all departments involved in making your stays flawless. We look forward to welcoming you back soon to our Four Diamond property.

Sincerely,
David Zaltzman
General Manager, Customer Experience - Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec City, Canada
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
“An great hotel for a family vacation”
4 of 5 stars Reviewed January 6, 2013

We were very pleased with the suite we had and the price( $154 for a 1 bedroom suite with 2 double beds). The room also had a pull-out double couch in the living room and a kitchennette which was very useful for our daily breakfast. We also had 2 bathrooms, The room was very quiet and we slept peacefully. The is a plaza on the ground level of the building where theer is a convenience store quite handy to buy juices and milk for the kids.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MintoSuiteHotel, General Manager at Minto Suite Hotel, responded to this review
January 8, 2013
Dear Guest,

Thank you for your feedback following your recent stay at Minto Suite Hotel. At Minto Suite Hotel, we try to offer all of the conveniences you would need during a short or long stay, and we know that suite type and convenience are key factors. We are so glad that you and your family enjoyed your suite and your peaceful stay with us. We hope to welcome you back soon, for your next family vacation!

Sincerely,
David Zaltzman,
General Manager, Customer Experience – Hospitality
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Additional Information about Minto Suite Hotel

Also Known As:
Minto Hotel Ottawa
Minto Hotel
Minto Suite Ottawa
Hotel Minto Suite
Address: 185 Lyon Street North, Ottawa, Ontario K1R 7Y4, Canada
Phone Number:
Region: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar/Lounge Business Center Fitness Center Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotels in Ottawa
#9 Business Hotels in Ottawa
#11 Family Hotels in Ottawa
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Multistory All-Suite Hotel located near downtown shopping, business & entertainment district. ... more   less 
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