When we told some relatives we were staying at the Lord Elgin, they were impressed, and seemed to think we would have a deluxe experience. Unfortunately, the reality did not match the hype.
The windows were exceedingly drafty, both in the main room and the bathroom. We visited on the first very cold weekend of the year. Sitting at the desk to work was a chilly experience. The electric heaters in the room had to run on high. But that also meant that the room was irritatingly dry--I thought all the moisture was being sucked out of my body. The loose fit of the windows also meant that there was a lot of noise from traffic.
Another annoyance is the parking, which is off site. Valets take guests' cars and park them. But then when you want your car, you have to phone downstairs to have the car retrieved. It's very inconvenient not to have direct access to one's car, and sometimes the wait for the car was excessive--at least fifteen minutes at one time when we were on a tight deadline. On the day we checked out, guests' cars were lined up in the front driveway, and the only way we could get ours out was by backing up along the drive and backwards into the road--not very safe.
Our room was on a corner, and had three windows on two sides. That was nice. Yet we were given only one queen bed. These days, in North America, it's reasonable to expect a king bed, or at least two queen beds. The mattress was very uncomfortable, and sagged in the middle--I prefer a firm, flat surface, and I don't like sleeping on the slopes of a valley.
The hotel charged for Internet. I suppose this is normal at some hotels. But frankly, Internet access is now sufficiently normal and necessary that I don't think guests should be nickel-and-dimed for it. On top of the exhorbitant charge for parking, and the charge for our LOCAL phone calls, we felt the hotel was out to get us at every turn.
When we first arrived, there was an enormous bottle of Dasani water by the bed--for which the charge was $4.00. Why do this? Dasani is basically tap water inside plastic. A hotel that claims to care about environmental issues should not be selling over-priced bottles of water.
There were other small issues, too--not enough to ask for help, but just off-putting. On two occasions we had problems with the elevator, which simply closed its door and sat there, with us inside. We had difficulties with the lock on the door of our room. The tv remote didn't work well, and we resorted to using the buttons on the console. The window blind in our bathroom was filthy. These are small things, but they add up to a picture of a place that just doesn't care enough to get the details right.
This hotel was a disappointment. We stayed at it because I was booked in there for business purposes. But when we next visit Ottawa, we will not return to the Lord Elgin. It's definitely over-rated. Perhaps I'm spoiled, but I expect better.
If you want a king bed, you will have to explicitly ask for it.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to post your comments. I am truly sorry to hear that you did not enjoy your recent stay with us. We have discussed your comments at our weekly meeting and the respective departments will be addressing the issues you raised.
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Our beds are only 1 year old. They are wonderful Simmons Beautyrest mattresses. They should not be sagging in the middle at this point; however our executive housekeeper has contacted Simmons who will be replacing a couple of mattresses, as they assure the best in quality. Perhaps you had one of those that will be replaced.
Valet parking here is typically very good as we have increased staffing of our valet staff. There is the odd occasion when everyone seems to want to check out at the same time; however we do try to tell guests to call down for their car 30 minutes before their anticipated departure, so we can have their car waiting.
The internet in the room as well as local calls will be complimentary in the New Year. We did invest close to $200,000 earlier this year to bring in much more robust system for our guests in both meeting rooms and in their guestrooms and public space.
We do take these comments very seriously and thank you again for sharing them here. We do hope you will give us another opportunity to welcome you back to demonstrate that we do indeed listen.
With kind regards,
Director of Sales & Marketing
LORD ELGIN HOTEL
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.