I enjoyed the rooms. They are stylish, comfortable, and cozy. Some are small, but some are average size for the most part. The beds are very comfortable! The room service at this hotel is fantastic. Food is high quality and right portions, priced right for its category. My only concern / issue was the service standards: Front desk agents, they are hit or miss. Find the night crew very attentive and friendly. Completely the opposite with the day crew. Also the housekeeping staff are very eager to clean. Very hard to sleep with the loud talking early cleaning crew. Notifying front desk only results in later check out at your expense, which you would imagine isnt a problem if you can utilize your room in a Quiet, private manner. But when your calling to extend because the hotel staff are keeping you awake... hmm. Not much courtesy or compassion at that level, even if you're a frequent loyal guest. Afterwords, At one point housekeeper walked right into our room while we were trying to sleep, with Do Not Disturb sign on door. I felt safe enough the night before to leave door deadbolt unlocked. My mistake... Contacted management, Front desk manager not able to do anything, or offer anything. Contacted GM through all communication means still with no response. Too bad, I really enjoyed it here, even stayed a few nights after this incident because I enjoyed the rooms that much, and the preferred guest amenitity, but I dont feel I will return as a result of lack of follow-up and consideration in this matter.
- Official Description (provided by the hotel):
- An oasis of calm in this busy city, ARC The.Hotel welcomes its guests into a softly lit lobby with hardwood floors, designer furnishings, modern art wall hangings, and Japanese-inspired architectural flourishes. Business travelers appreciate the downtown location and high-speed Internet access throughout, but the hotel is also a favorite with couples indulging in weekend getaways. Guests at this boutique Ottawa hotel enjoy a glass of sparkling wine at check-in as well as complimentary 24-hour ARC Private Selection Blend coffee and tea service in the lobby. The hotel also offers the Arc Lounge & Dining, a virtual business center with high-speed Internet access (surcharge), concierge and valet services, 24-hour fitness center, and complimentary shoeshines. A library lounge offers a selection of books, magazines, and CDs for in-room use. ... more less
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- Also Known As:
- Arc Hotel Ottawa