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“Take a pass.” 3 of 5 stars
Review of ARC The Hotel

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ARC The Hotel
4.0 of 5 Hotel   |   140 Slater Street, Ottawa, Ontario K1P 5H6, Canada   |  
Hotel amenities
Ranked #28 of 68 Hotels in Ottawa
1 review
“Take a pass.”
3 of 5 stars Reviewed March 16, 2013 via mobile

Positives:

Room was very clean.
Nice turn down service.
Great location.
Nice front desk staff.
Sparkling wine on check in.

Negatives;

Expensive parking and one rude valet.
Very small rooms. A "majestic king" is a misnomer. Our king was small and loud as it faces the street.
Rooms are modern and decor is lovely but they are dark. Bathrooms are poorly lit.
Huge hold on credit card is unjustified.

I am very pregnant and my husband and i thought this would be a great spot to stay while visiing friends. The valet with a goatee approached my husband on check in to ask if we wanted valet parking. My husband said "give us a minute, we need to see if the room is ready" to which valet replied sarcastically "yeah, guess you better figure that out." Later that night we has a lovely valet.
This morning the same rude valet referred to my husband as "boss" in a rude and sarcastic tone twice in a four minute conversation. Due to a family emergency we left early and let our second night go fully paid. We will not return. I wanted to speak to a manager about the valet but we were in a rush due to emergency.

We got a good rate via Expedia and I can honestly say this was my most unpleasant hotel stay in ottawa. Not a boutique hotel and no value for money.

Take a pass.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, General Manager at ARC The Hotel, responded to this review, June 17, 2013
Thank you for taking the time to let us know about your recent visit to our hotel. We appreciate your comments and vital feedback. We are always striving to do our best for our guests and your experience will ensure we do just that.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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707 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Ottawa, Canada
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 15, 2013

Wow - what an amazing hotel. I snagged one of their WTF web rates so my room was insanely cheap, only CAD$120. Arrived just after midnight from a very long flight and this was exactly what I needed - friendly staff, warmth, modern and immaculate rooms. Nice decor too. Small, but this was to be expected for the price I paid. The most comfortable bed I have ever slept on. Apple and bottle of water waiting for me was a nice touch, as was the fancy automatic tea/coffee machine. Great location in the city centre too. Check out is noon, which gives you plenty of time to sleep in. There is a computer in the lobby/waiting area where you can use the internet for free and help yourself to tea and coffee. You can't beat this price to quality ratio. I would definitely stay again, and am recommending to all my family and friends who come to Ottawa.

Room Tip: Just be aware that the cheap rooms are quite small. They're called 'intimate' for a reas...
See more room tips
  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, General Manager at ARC The Hotel, responded to this review, June 17, 2013
ARC The.Hotel is thrilled that we were able to exceed your expectations. We appreciate you taking the time to leave a recommendation of our property and we do hope that you will return on your next trip to Ottawa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrie, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 15, 2013

I stayed at the Arc on business twice now (two weeks in a row) and i can't say its anything to write home about. Rooms are clean and the bed is comfortable but everything is small and the view......there is none!! The thing that urked me the most however was the additional $200 charged on my credit card which was explained to me as a fee for incidentals that will be returned in 3 to 5 business days. i guess the suit and laptop bag on wheels make me seem like a risk. this behaviour rubbed me the wrong way and i have never encountered this in my many years of business travel.

it is unfortunate because the project i am working on will require a 3-5 year stint of a continuous flow of travellers every week which could have generated alot of business - i don't think i can make the recommendation and will be trying out other properties.

Room Tip: ask for a room facing slater st. but you might have to pay more. also, amenties are typically not r...
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  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, General Manager at ARC The Hotel, responded to this review, June 17, 2013
Thank you for your feedback on ARC The.Hotel. All reviews are taken into consideration by management to identify areas of improvement. We are pleased that you enjoyed your overall stay and hope for the opportunity to welcome you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sudbury, Canada
1 review
3 of 5 stars Reviewed March 14, 2013

Was there on business; first room they put me in ressembled more a closet than a hotel room! I was moved to another room that was still smaller than an average room. Nothing overly impressive about the hotel, but location was great; short walk to Rideau Centre/Market/Parliament. Seemed like a poor attempt at creating a higher scale hotel.

Room Tip: In the future, I will be exploring other accomodations.
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  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, General Manager at ARC The Hotel, responded to this review, June 17, 2013
Thank you for choosingARC The.Hotel and for writing your valuable feedback. These comments are very important because they help us pursue continuous improvement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KIngston, Ontario
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 14, 2013

I had booked another downtown Ottawa hotel that fell through and the hotel booking company (Hotwire) recommended the ARC. I had no idea where it was or what kind of place it was but was pleasantly surprised when, on a cold, wintery January night I was greeted by the check-in with an offer of a glass of bubbly.

The service got better from there on! Though the hotel is small the vibe is European minimalist. The amenties in the room and the size of the room was excellent and the location decent.

I would stay there again in a heartbeat and strongly recommend it to anyone there on business. I'm not sure it was a very strong kids-friendly place though.

Room Tip: Ask for the newer rooms.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, General Manager at ARC The Hotel, responded to this review, June 17, 2013
Thank you very much for your comments regarding your recent stay. We are glad you chose to stay at ARC The.Hotel, and are very happy you had such a nice experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 14, 2013

The Arc was once a howard Johnson's and even with extensive renos, it shows. Stayed there twice, first time in a corner suite with a lovely bathroom and 2nd in an upgraded king. Not sure what the upgrade was except the king bed as the room was small with nothing special. The biggest problem is that the hotel is in a business district and the windows look right into office towers. If you are there during the week you can easily give a good show to the workers. If you close the curtains you are are in complete darkness. No sheers just black out curtains. No good places to eat close by, only a Tim Horton's and a Subway. A good 20 minute walk to the Market district. Parking is valet only unless you want to chance parking on the street.

Room Tip: The corner rooms are a little larger with a nice bathroom.
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  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, General Manager at ARC The Hotel, responded to this review, June 17, 2013
Thank you for taking the time to let us know about your recent visit to our hotel. We appreciate your comments and vital feedback. We are always striving to do our best for our guests and your experience will ensure we do just that.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. John's, Canada
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 14, 2013

I recently stayed at THE ARC Hotel and I have to say the bed was the most comfortatble I've sleep in a log time, the linens added to the enjoyment.
There were a few problems in the room: the lamp was broken as in the top was detached from the bottom. I couldn't get the message machine to work, and apart from the maintenance man who came to fix the lamp, the staff was not very friendly. Too bad, I've stayed in this hotel before and am a member of their loyalty program and would have expected better.

Room Tip: Ask for a room on the front of the building otherwise you're staring at a blank wall
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, General Manager at ARC The Hotel, responded to this review, June 17, 2013
We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ARC The Hotel

Address: 140 Slater Street, Ottawa, Ontario K1P 5H6, Canada
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#5 Luxury Hotel in Ottawa
#17 Business Hotel in Ottawa
#24 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — ARC The Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
An oasis of calm in this busy city, ARC the Hotel Ottawa welcomes its guests into a softly lit lobby with hardwood floors, designer furnishings, modern art wall hangings, and Japanese-inspired architectural flourishes. Business travelers appreciate the downtown location and high-speed Internet access throughout, but the hotel is also a favorite with couples indulging in weekend getaways. Guests at this boutique Ottawa hotel enjoy a glass of sparkling wine at check-in as well as complimentary 24-hour ARC Private Selection Blend coffee and tea service in the lobby. The hotel also offers the Arc Lounge & Dining, a virtual business center with high-speed Internet access (surcharge), concierge and valet services, 24-hour fitness center, and complimentary shoeshines. A library lounge offers a selection of books, magazines, and CDs for in-room use. ... more   less 
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Also Known As:
Arc Hotel Ottawa

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