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“Close your Blinds” 3 of 5 stars
Review of ARC The Hotel

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ARC The Hotel
4.0 of 5 Hotel   |   140 Slater Street, Ottawa, Ontario K1P 5H6, Canada (Byward Market Area)   |  
Hotel amenities
Ranked #26 of 66 hotels in Ottawa
Ottawa, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Close your Blinds”
3 of 5 stars Reviewed March 14, 2013

The Arc was once a howard Johnson's and even with extensive renos, it shows. Stayed there twice, first time in a corner suite with a lovely bathroom and 2nd in an upgraded king. Not sure what the upgrade was except the king bed as the room was small with nothing special. The biggest problem is that the hotel is in a business district and the windows look right into office towers. If you are there during the week you can easily give a good show to the workers. If you close the curtains you are are in complete darkness. No sheers just black out curtains. No good places to eat close by, only a Tim Horton's and a Subway. A good 20 minute walk to the Market district. Parking is valet only unless you want to chance parking on the street.

Room Tip: The corner rooms are a little larger with a nice bathroom.
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  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, General Manager at ARC The Hotel, responded to this review, June 17, 2013
Thank you for taking the time to let us know about your recent visit to our hotel. We appreciate your comments and vital feedback. We are always striving to do our best for our guests and your experience will ensure we do just that.
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641 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
St. John's, Canada
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 14, 2013

I recently stayed at THE ARC Hotel and I have to say the bed was the most comfortatble I've sleep in a log time, the linens added to the enjoyment.
There were a few problems in the room: the lamp was broken as in the top was detached from the bottom. I couldn't get the message machine to work, and apart from the maintenance man who came to fix the lamp, the staff was not very friendly. Too bad, I've stayed in this hotel before and am a member of their loyalty program and would have expected better.

Room Tip: Ask for a room on the front of the building otherwise you're staring at a blank wall
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, General Manager at ARC The Hotel, responded to this review, June 17, 2013
We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, ON
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 13, 2013

Stayed there several times last year, and everytime it has been an awesome experience. Given the single rooms are a bit small and no view, but they are clean and cozy and the hotel is centrally located. Parking is free on weekends in Ottawa on streets. I even stayed with family once for a week, and they gave us a free upgrade to a larger room. Good service all over.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, General Manager at ARC The Hotel, responded to this review, June 17, 2013
Thank you for taking the time to review ARC The.Hotel. We are pleased you enjoyed your stay with us, and found our services to be helpful and useful. I will be sure to share your comments with my guest services team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wormtown
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 8, 2013

We visited Ottawa for only a day and a half, so we needed a well-located decent hotel. It was well-reviewed here on TripAdvisor and we found reviews very helpful. We booked the Majestic King and the room was good sized and comfortable. Even though we were directly across from the elevator, it was very quiet. It was a smoking room which was a treat we don't often enjoy. I had forgotten about the the welcome glass of sparkling wine which is another nice touch. We could easily walk to all the places we wanted to visit and found staff available and most pleasant.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, General Manager at ARC The Hotel, responded to this review, June 17, 2013
The management of ARC The.Hotel would like to thank you for your gracious review of our property. We look forward to being of serive again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Qc.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 25, 2013

We picked this hotel from the net and spent the extra money for a junior suite. Room was comfortable, clean and the extra space was certainly worth it. Staff was pleasant and helpful. Hotel is a short walk across the bridge to downtown and the Market. Take the valet parking if you're there during the business week, there's plenty of parking on the street during the weekend. Used our phones for the internet, so the extra charge was a moot point.
Closet is tiny, bathtub also a bit on the small side (if you're 6ft+), other than that no worries.
A great location if you are there for Winterlude activities.
Enjoy!

Room Tip: Take a suite! Still half price of Toronto or New York!
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, General Manager at ARC The Hotel, responded to this review, June 17, 2013
We appreciate your thorough and complimentary review of ARC The.Hotel. We hope that you will continue to have us as your hotel of choice in Ottawa and look forward to welcoming you back
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
4 of 5 stars Reviewed February 24, 2013

We randomly picked up this hotel on the web for a short roadtrip to Ottawa after reading a few reviews. We were looking for a nice, homey and not old-fashioned hotel on the smaller scale. The welcome was warm and professional. We had picked a smoking junior suite, top-floor and corner unit. Room was spotless, airy and well-ventilated; a smoker's paradise. Great mattress, sheets and general amenities. The only downside were the pillows. It was, furthermore, more than fairly priced. Looking forward to spending more quality time there and maybe then have time to enjoy the bar and restaurant more.
Cheers.

Room Tip: The regular rooms seemed a bit tiny so, based on our experiece, would recommend junior suite or high...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, General Manager at ARC The Hotel, responded to this review, June 17, 2013
Thank you for your recommendation of ARC The.Hotel, we are delighted that you enjoyed your stay and we are happy to hear that you would return on your next trip to Ottawa. We will look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
1 review
5 of 5 stars Reviewed February 20, 2013

We are very happy with our experience at the Arc. The staff were friendly and professional and the room was clean and spacious. The room service was prompt and the food was great (we especially enjoyed the homemade preserves). The location is perfect- just a quick walk to the market, parliament, Elgin St. etc... We definitely enjoyed our stay and would recommend this hotel to others.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colin M, General Manager at ARC The Hotel, responded to this review, June 18, 2013
Thank you for taking the time to review ARC The.Hotel. We are pleased you enjoyed your stay with us, and found our services to be helpful and useful. I will be sure to share your comments with my guest services team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about ARC The Hotel

Also Known As:
Arc Hotel Ottawa
Arc Hotel
Address: 140 Slater Street, Ottawa, Ontario K1P 5H6, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#4 Romantic Hotel in Ottawa
#5 Luxury Hotel in Ottawa
#21 Business Hotel in Ottawa
#22 Family Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — ARC The Hotel 4*
Official Description (provided by the hotel):
An oasis of calm in this busy city, ARC The.Hotel welcomes its guests into a softly lit lobby with hardwood floors, designer furnishings, modern art wall hangings, and Japanese-inspired architectural flourishes. Business travelers appreciate the downtown location and high-speed Internet access throughout, but the hotel is also a favorite with couples indulging in weekend getaways. Guests at this boutique Ottawa hotel enjoy a glass of sparkling wine at check-in as well as complimentary 24-hour ARC Private Selection Blend coffee and tea service in the lobby. The hotel also offers the Arc Lounge & Dining, a virtual business center with high-speed Internet access (surcharge), concierge and valet services, 24-hour fitness center, and complimentary shoeshines. A library lounge offers a selection of books, magazines, and CDs for in-room use. ... more   less 
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