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“Noise. Too Much Noise. Noisy. Noisiness. Not Quiet.” 2 of 5 stars
Review of ARC The Hotel

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ARC The Hotel
4.0 of 5 Hotel   |   140 Slater Street, Ottawa, Ontario K1P 5H6, Canada   |  
Hotel amenities
Ranked #28 of 68 Hotels in Ottawa
Syracuse
Top Contributor
50 reviews 50 reviews
5 hotel reviews
Reviews in 28 cities Reviews in 28 cities
40 helpful votes 40 helpful votes
“Noise. Too Much Noise. Noisy. Noisiness. Not Quiet.”
2 of 5 stars Reviewed December 31, 2012

This is a generally pleasant hotel and the staff are friendly, efficient and responsive.

So it is unfortunate to have to give a rating of "Poor", but the noise level is impossible. The quilted window shades were probably an attempt to cut down on the street noise, but didn't do the job. The walls between rooms are also like tissue paper.

The hotel is attractive, clean, well-maintained, but housekeeping was somewhat unreliable. Generally you expect a bar of soap for the sink and another for the bath, but this wasn't the case, and the second day required a call to the front desk to get a new bar of soap. There is a Keurig coffee machine, but the coffee and cream were not replaced the next day.

These are minor grips, but the main issue, the noise, is a deal-breaker and we will not stay there again.

Room Tip: Here's a tip for a good room: go to a different hotel.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArcGM, General Manager at ARC The Hotel, responded to this review, February 4, 2013
Thank you for your candid review of ARC The.Hotel. It is always a great disappointment to hear of a guest that was not satisfied with their stay. Unfortunately, New Years Eve is one occaision where people are not considerate of others with the noise that they make.
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708 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Hamilton, Canada
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed December 29, 2012

My husband & I spent 2 nights here, the first week of December, and we were very happy with the room/ hotel service. It's all we needed, a bed and bathroom. We were greeted with the concierge and check in was a breeze and the sparkling Champagne was a nice treat! Rooms are small but who cares when there is so much to do, you don't want to spend it in your room. The room was clean, and nicely decorated/ furnished. There is a mini fridge as well which was handy. Bed was super comfy!!! The valet was quick and we had no issues, can't complain about the parking fee of $25/ day as there is no where to park anyway since this is the business district and all around are tall buildings, just like Toronto. So this was convenient, as we did not use our vehicle all weekend. Everything is in walking distance which was great. Loved the turndown service and the chocolate treat, apples and water. We'll be back for sure and I would highly recommend Arc the Hotel if you plan on visiting Ottawa.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArcGM, General Manager at ARC The Hotel, responded to this review, February 4, 2013
ARC The.Hotel is thrilled that we were able to exceed your expectations. We appreciate you taking the time to leave a recommendation of our property and we do hope that you will return on your next trip to Ottawa.
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1 review
5 of 5 stars Reviewed December 25, 2012 via mobile

I had the pleasure of staying at arc for 6 consecutive days in december and was blown away by everythimg the hotel has to offer.

The rooms are always clean, comfortable and cozy. A great touch every night is the turndown service with chocolates and water delivered to the room.

Dinner from both room service and the lounge was spectaucular and filling.


The arc has a great gym facility!!! It has all the free weights you could want along with treadmills and elipticals and fresh towels to boot!

The amenities are fantastic but the service sets this property apart from the rest. When living out of a suitcase its always great to feel comfortable and taken care of and that is exactly how my stay at the arc made me feel.

I will definitely return on my next trip to Ottawa!!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArcGM, General Manager at ARC The Hotel, responded to this review, February 4, 2013
Thank you for taking the time to leave such a thorough and complimentary review of ARC The.Hotel. We are thrilled that our associates and facility were able to exceed your expectations. We are proud to be your hotel of choice in Ottawa and look forward to welcoming you back
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Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 13, 2012

I've been travelling extensively on business lately and have made it a point to stay at boutique hotels given the usually exceptional level of service.

At Arc, they make a point of the luxury finishes and appointments that adorn their suites. To their credit, the room I stayed in was very nicely appointed, however the devil is in the details and that's where they fell short.

Firstly, upon checking in, I noticed a particularly horrific scuff mark on the back of the door to my room. These things happen of course but I'd expect staff to address it as soon as possible.

Secondly, there appeared to be a stain on the carpet near the closet.

On the subject of service, they were attentive and helpful in providing me with a phone charger after realizing I had left mine at the office, however I found housekeeping to be somewhat lazy.

Specifically, I had pulled out the ironing table and iron before my morning's appointments and upon my return I was surprised to find the iron on the desk and the ironing table leaning against the wall in the room.

Additionally, the (very nice) bathrobe I had been using was hung over the back of a chair instead of a hanger.

Hardly deal breakers, nor would I complain about these things to hotel management but the next time I'm in Ottawa I'll likely stay elsewhere.

Room Tip: Keep your expectations low.
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArcGM, General Manager at ARC The Hotel, responded to this review, February 4, 2013
The management of ARC The.Hotel was distressed to read your review and would like to thank you for taking the time to leave such candid feedback. By reading each of these reviews we are able to recognize areas in need of improvement and take the appropriate actions to correct them. We do hope that you would reconsider and stay with us again in the future
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Ottawa, Canada
1 review
5 of 5 stars Reviewed December 12, 2012

Our office has hosted several cocktail parties at different venues in Canada but never has our experience been so easy and pleasant in organizing such an event.
Nadine Tremblay the catering and event manager and the staff at the Arc where wonderful to work it!
Throughout the evening we only heard positive comments from our guests and colleagues about the food and the exceptional and friendly customer service that the Arc provided to us that evening. We would not hesitate to book another event at the Arc.
Thank you
Anna B

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArcGM, General Manager at ARC The Hotel, responded to this review, February 4, 2013
Thank you for taking the time to leave such a thorough and complimentary review of the ARC The Hotel. We are thrilled that our associates and facility were able to exceed your expectations. We are proud to be your hotel of choice in xcityx and look forward to welcoming you back
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Top Contributor
73 reviews 73 reviews
35 hotel reviews
Reviews in 29 cities Reviews in 29 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed December 5, 2012

Arrived very late to the hotel after a delayed trans-continental flight. When I woke up I noticed the carpet was stiff and stained, and the bathroom really wasn't clean. I'll spare the details but suffice to say if I was alert enough I would have gone back down to the front desk for another room.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArcGM, General Manager at ARC The Hotel, responded to this review, February 4, 2013
Thank you for taking the time to let us know about your recent visit to our hotel. We appreciate your comments and vital feedback. We are always striving to do our best for our guests and your experience will ensure we do just that.
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Toronto, Canada
1 review
4 of 5 stars Reviewed December 4, 2012

Convenient downtown hotel, nearby everything at a very reasonable price!! Kristina our sales manager was very helpful with reservations and provided a very great deal! Thank you very much! We look forward to visiting the ARC hotel again!

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArcGM, General Manager at ARC The Hotel, responded to this review, February 4, 2013
We are glad to hear that you enjoyed your stay and hope you will continue to stay at the ARC The.Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ARC The Hotel

Address: 140 Slater Street, Ottawa, Ontario K1P 5H6, Canada
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#5 Luxury Hotel in Ottawa
#17 Business Hotel in Ottawa
#24 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — ARC The Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
An oasis of calm in this busy city, ARC the Hotel Ottawa welcomes its guests into a softly lit lobby with hardwood floors, designer furnishings, modern art wall hangings, and Japanese-inspired architectural flourishes. Business travelers appreciate the downtown location and high-speed Internet access throughout, but the hotel is also a favorite with couples indulging in weekend getaways. Guests at this boutique Ottawa hotel enjoy a glass of sparkling wine at check-in as well as complimentary 24-hour ARC Private Selection Blend coffee and tea service in the lobby. The hotel also offers the Arc Lounge & Dining, a virtual business center with high-speed Internet access (surcharge), concierge and valet services, 24-hour fitness center, and complimentary shoeshines. A library lounge offers a selection of books, magazines, and CDs for in-room use. ... more   less 
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Also Known As:
Arc Hotel Ottawa

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