This is a generally pleasant hotel and the staff are friendly, efficient and responsive.
So it is unfortunate to have to give a rating of "Poor", but the noise level is impossible. The quilted window shades were probably an attempt to cut down on the street noise, but didn't do the job. The walls between rooms are also like tissue paper.
The hotel is attractive, clean, well-maintained, but housekeeping was somewhat unreliable. Generally you expect a bar of soap for the sink and another for the bath, but this wasn't the case, and the second day required a call to the front desk to get a new bar of soap. There is a Keurig coffee machine, but the coffee and cream were not replaced the next day.
These are minor grips, but the main issue, the noise, is a deal-breaker and we will not stay there again.
- Also Known As:
- Arc Hotel Ottawa
- Arc Hotel
- Official Description (provided by the hotel):
- An oasis of calm in this busy city, ARC The.Hotel welcomes its guests into a softly lit lobby with hardwood floors, designer furnishings, modern art wall hangings, and Japanese-inspired architectural flourishes. Business travelers appreciate the downtown location and high-speed Internet access throughout, but the hotel is also a favorite with couples indulging in weekend getaways. Guests at this boutique Ottawa hotel enjoy a glass of sparkling wine at check-in as well as complimentary 24-hour ARC Private Selection Blend coffee and tea service in the lobby. The hotel also offers the Arc Lounge & Dining, a virtual business center with high-speed Internet access (surcharge), concierge and valet services, 24-hour fitness center, and complimentary shoeshines. A library lounge offers a selection of books, magazines, and CDs for in-room use. ... more less
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