My husband & I spent 2 nights here, the first week of December, and we were very happy with the room/ hotel service. It's all we needed, a bed and bathroom. We were greeted with the concierge and check in was a breeze and the sparkling Champagne was a nice treat! Rooms are small but who cares when there is so much to do, you don't want to spend it in your room. The room was clean, and nicely decorated/ furnished. There is a mini fridge as well which was handy. Bed was super comfy!!! The valet was quick and we had no issues, can't complain about the parking fee of $25/ day as there is no where to park anyway since this is the business district and all around are tall buildings, just like Toronto. So this was convenient, as we did not use our vehicle all weekend. Everything is in walking distance which was great. Loved the turndown service and the chocolate treat, apples and water. We'll be back for sure and I would highly recommend Arc the Hotel if you plan on visiting Ottawa.

I had the pleasure of staying at arc for 6 consecutive days in december and was blown away by everythimg the hotel has to offer.

The rooms are always clean, comfortable and cozy. A great touch every night is the turndown service with chocolates and water delivered to the room.

Dinner from both room service and the lounge was spectaucular and filling.


The arc has a great gym facility!!! It has all the free weights you could want along with treadmills and elipticals and fresh towels to boot!

The amenities are fantastic but the service sets this property apart from the rest. When living out of a suitcase its always great to feel comfortable and taken care of and that is exactly how my stay at the arc made me feel.

I will definitely return on my next trip to Ottawa!!

I've been travelling extensively on business lately and have made it a point to stay at boutique hotels given the usually exceptional level of service.

At Arc, they make a point of the luxury finishes and appointments that adorn their suites. To their credit, the room I stayed in was very nicely appointed, however the devil is in the details and that's where they fell short.

Firstly, upon checking in, I noticed a particularly horrific scuff mark on the back of the door to my room. These things happen of course but I'd expect staff to address it as soon as possible.

Secondly, there appeared to be a stain on the carpet near the closet.

On the subject of service, they were attentive and helpful in providing me with a phone charger after realizing I had left mine at the office, however I found housekeeping to be somewhat lazy.

Specifically, I had pulled out the ironing table and iron before my morning's appointments and upon my return I was surprised to find the iron on the desk and the ironing table leaning against the wall in the room.

Additionally, the (very nice) bathrobe I had been using was hung over the back of a chair instead of a hanger.

Hardly deal breakers, nor would I complain about these things to hotel management but the next time I'm in Ottawa I'll likely stay elsewhere.

Our office has hosted several cocktail parties at different venues in Canada but never has our experience been so easy and pleasant in organizing such an event.
Nadine Tremblay the catering and event manager and the staff at the Arc where wonderful to work it!
Throughout the evening we only heard positive comments from our guests and colleagues about the food and the exceptional and friendly customer service that the Arc provided to us that evening. We would not hesitate to book another event at the Arc.
Thank you
Anna B