Our office has hosted several cocktail parties at different venues in Canada but never has our experience been so easy and pleasant in organizing such an event.
Nadine Tremblay the catering and event manager and the staff at the Arc where wonderful to work it!
Throughout the evening we only heard positive comments from our guests and colleagues about the food and the exceptional and friendly customer service that the Arc provided to us that evening. We would not hesitate to book another event at the Arc.
Thank you
Anna B

Arrived very late to the hotel after a delayed trans-continental flight. When I woke up I noticed the carpet was stiff and stained, and the bathroom really wasn't clean. I'll spare the details but suffice to say if I was alert enough I would have gone back down to the front desk for another room.

Convenient downtown hotel, nearby everything at a very reasonable price!! Kristina our sales manager was very helpful with reservations and provided a very great deal! Thank you very much! We look forward to visiting the ARC hotel again!

I don't normally stay at The Arc Hotel when in Ottawa but due to a late reservation and my usual hotel being booked up at all their reasonable rates, I opted for The Arc. In a previous visit, I had a much smaller room that was over-furnished but this time I had a beautifully appointed big room with lots of space and a luxurious bathroom with a great tub and a massive shower head. The bed was very comfortable, on par or better than my own bed which is pretty hard to beat. I'd come back just for the great night's sleep I had.

There were a few things that I didn't like but not so much that they would dissuade me from returning. The bathroom has no heater so in winter it could get much colder than it was in mid-November when I was there. Room service was inconsistent. One day breakfast was akin to something you'd get at a greasy diner but the next day it was much more in line with the kind of hotel it is. It was good and made up for the day before.

Other drawbacks are not enough room at the front of the hotel to pull in and drop off and pick up people as the taxi-cabs hog the space and make no bones about honking their horn if they feel you've encroached on their territory. Also there are several steps up to the lobby from the street so if you have a lot of luggage or are disabled, you will find it challenging. There is a doorman but he was never there to assist when I could have used the help.

The hotel is located in downtown Ottawa but it is close enough to walk to the Market area where you can find lots of places to eat and to shop. In a pinch there are a couple of Starbucks within a block plus other fast food places like Subway and Tim Hortons.

The service was pleasant and efficient. I would give this hotel a 3.5 stars but since there are no half stars, I've opted to go with 4 as it is closer to that than a rating of 3.