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“OK but not great! Needs update.” 3 of 5 stars
Review of ARC The Hotel

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ARC The Hotel
4.0 of 5 Hotel   |   140 Slater Street, Ottawa, Ontario K1P 5H6, Canada   |  
Hotel amenities
Ranked #27 of 68 Hotels in Ottawa
Maple, Canada
Top Contributor
68 reviews 68 reviews
45 hotel reviews
Reviews in 30 cities Reviews in 30 cities
81 helpful votes 81 helpful votes
“OK but not great! Needs update.”
3 of 5 stars Reviewed October 13, 2007

While this hotel is by no means below average and I only stayed for one night, while the common areas are about average for this kind of hotels the rooms furniture and decor fell below par for a "Ottawa's only boutique hote" line!
I've stayed in numerous smaller luxury hotels and this one unfortunately scored low in the room department.

Check in was speedy and friendly. Valet was also as good.
Overall didn't have time to try a lot of things here but it definitely needs some upgrades inside the rooms.

Location is however very good and if you like the smaller hotels with more personalized service then this is for you.

  • Liked — Location
  • Disliked — Room
  • Stayed July 2007, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
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738 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Montreal
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 30, 2007

I read and had really good reviews on the hotel but the only thing I like about this hotel is the girl at the front desk ( extremly helpful and nice) and the bed. The first room we had was really dark and small, so we asked to have another room. The rooms are really small and I don't like the design ( and I usually love modern minimalism). The girl at the front desk is the only one in the staff that actually smiled and helped us. We also heard the other guests in their rooms. Also, when we call and we choose the french option, I'm expecting that the person on the phone can actually speak french ( wich it wasn't the case). If you still wanna go there.... don't take the room 414....

Stayed September 2007
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Toronto
1 review
3 of 5 stars Reviewed September 23, 2007

I have stayed at several different hotels while visiting Ottawa and decided to give Arc a try after reading some favourable press about it some time ago. I was very disappointed with my experience there. The Classic Queen Room was quite small - moreso than I would have expected at the price I paid. Additionally, the noise from adjoining rooms - regular level things like television and normal phone conversation was unacceptable.

I would not recommend Arc to other travelers - if you are looking for a good boutique hotel, look elsewhere.

Stayed September 2007
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laoise
1 review
5 of 5 stars Reviewed September 5, 2007

Great place, stayed there for a week after travelling from ireland for a freinds wedding. well worth it, good food, great staff, very freindly. and well situated to the centre of downtown ottawa. would stay there again in a heart beat. stayed in a luxury room, extra big and comfortable bed,well worth the extra cash

  • Liked — great staff and great location
  • Stayed August 2006, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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scotland
Top Contributor
66 reviews 66 reviews
16 hotel reviews
Reviews in 31 cities Reviews in 31 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed August 27, 2007

Stayed here for a few days in the middle of June. The hotel is in a good location, everything we wanted to see was easily walkable (the war museum was a good half hour walk though). On arrival we were given a chocolate and a glass of sparkling wine at reception.

The room was nicely furnished, and the bedsheets were superb.....and thats not something I ever thought I would comment on.

The air conditioning was VERY noisy though and I couldnt really get the room to stay at the temperature we wanted. Turning it off at night wasnt really an option as the temperature in the room soared to 26deg C +. Dont know why it got so hot, it certainly wasnt that warm outside. Perhaps this is something most people are used to though. We dont have/need AC in Scotland

Breakfast was nice enough. We paid the extra tariff to have breakfast included. I think this is normally lumped in with parking. It isnt really fully included though which was quite annoying. We paid something like $8 a day each to get $15 of credit each, this wasnt enough to cover a lot of the things on the menu. They should just say "any item off the menu with a coffee and fruit juice" That would make more sense and be much less annoying.

The staff were all friendly and helpful. I would recommend the arc.

  • Stayed June 2007
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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Helsinki
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 25, 2007

Stayed here for 5 nights in August 2007. The hotel lobby and check-in area are extremely nice and the staff are helpful. The hotel is also nicely located.

However, the room itself was very lackluster. The layout of the room just didn't make sense--you could tell it used to be some other chain and was remodeled (Howard Johnson in this case). The room was small by US standards.

We didn't eat at the hotel, but the prices seemed reasonable. There are lots of good restaurants around the Hotel.

For the price, I don't think I would stay at this Hotel again, but choose another hotel int he area with one less star at half the price.

  • Liked — The location, the lobby
  • Disliked — The room
  • Stayed August 2007, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed July 30, 2007

Professional, attentive service which is never intrusive, a convenient location to all major attractions and clean modern rooms with high-end finishes - the ARC is an excellent choice for business travellers or tourists. Most rooms are small, so this is not a good venue for families, but individuals or couples should find this a perfect match. I would also recommend the breakfast in the lounge - somewhat pricey (around $15 a person), but you shouldn't leave without trying the French toast, with the ARC offering a unique, filling and amazing twist on a traditional breakfast serving. The decor is modern and clean, and the amenities provided in-room are of the high calibre you would expect from a boutique. Don't expect great views, since this hotel is in a downtown business district, wedged between office buildings and parking lots, but you'll probably be more interested in checking out the room anyways. Also, for anyone driving into Ottawa, be aware that there isn't a lot of room in front of the hotel to park and unload, although the door staff are pretty quick about attending to arriving guest. I can't speak highly enough about the service, both at the front desk and in the lounge - truly excellent service, and a nice environment to come back to after a day or night about town. Highly recommended.

  • Liked — Service and decor
  • Disliked — VIews
  • Stayed July 2007, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ARC The Hotel

Address: 140 Slater Street, Ottawa, Ontario K1P 5H6, Canada
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#5 Luxury Hotel in Ottawa
#19 Business Hotel in Ottawa
#24 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — ARC The Hotel 4*
Number of rooms: 112
Official Description (provided by the hotel):
An oasis of calm in this busy city, ARC the Hotel Ottawa welcomes its guests into a softly lit lobby with hardwood floors, designer furnishings, modern art wall hangings, and Japanese-inspired architectural flourishes. Business travelers appreciate the downtown location and high-speed Internet access throughout, but the hotel is also a favorite with couples indulging in weekend getaways. Guests at this boutique Ottawa hotel enjoy a glass of sparkling wine at check-in as well as complimentary 24-hour ARC Private Selection Blend coffee and tea service in the lobby. The hotel also offers the Arc Lounge & Dining, a virtual business center with high-speed Internet access (surcharge), concierge and valet services, 24-hour fitness center, and complimentary shoeshines. A library lounge offers a selection of books, magazines, and CDs for in-room use. ... more   less 
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Also Known As:
Arc Hotel Ottawa

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