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“Cozy” 5 of 5 stars
Review of Courtyard by Marriott Ottawa Downtown

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Courtyard by Marriott Ottawa Downtown
3.0 of 5 Hotel   |   350 Dalhousie Street, Ottawa, Ontario K1N 7E9, Canada (Byward Market Area)   |  
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$20 Daily Credit
Ranked #23 of 68 Hotels in Ottawa
Stratford, Connecticut
1 review
“Cozy”
5 of 5 stars Reviewed April 16, 2011

The new renovations at the Ottawa Marriott make it more enjoyable than before. THe fact that it is in such a great location makes it attractive but now it is also cozy if you just care to stay in and relax.

  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYDutyManager, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review, May 12, 2011
Thank you for taking the time to share the positive experience you had while staying with us! We are really proud of the final product of our renovations and extremely glad that the new concept also meets your satisfaction. The Bistro, our new restaurant, offers delicious and healthy breakfast and dinner options. Our guests can kick back and relax in the librairy and home theatre areas or get some work done, enjoying our media pods or communal table! Like you said, the location of the hotel and its cozy new design really offers you the best of both worlds!
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595 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Corner Brook, Canada
Top Contributor
161 reviews 161 reviews
22 hotel reviews
Reviews in 41 cities Reviews in 41 cities
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed March 17, 2011 via mobile

Excellent location in the Market. Staff are very friendly & accommodating. Nice size rooms. Very clean.

  • Stayed March 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYDutyManager, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review, April 6, 2011
Thank you for your great review. We couldn't be happier that your stay with us met your expectations! Indeed, the location of the hotel is fantastic and now that the snow melted and summer is just around the corner, the Byward Market comes alive again! Thank you for your positive feedback on the staff. I will make sure to share your comments with them! We look forward to being your host again for your next visit to Ottawa!
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Chatham, Canada
1 review
1 of 5 stars Reviewed March 3, 2011

I recently stayed at the Courtyard Ottawa Downtown for 3 nights and it also happened to be during Winterlude. The only compliment I can give the hotel is it's location. Other than that SOME not all, staff were downright rude. When asked during checkout if I was satisfied with my bill, I explained that I did not receive the corporate rate that many others staying there had the counter person went and got management and when she came out and spoke to me she not only had her voice raised but she also told me I was absolutely wrong!.....there is no point arguing with someone like this. As for the guaranteed lowest price absolutely not....This was my first visit to this Marriott and most certainly my last. I would definitely not recommend this hotel to anyone especially a friend.

  • Stayed February 2011, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAB8899, Director of Sales at Courtyard by Marriott Ottawa Downtown, responded to this review, March 22, 2011
I was very disappointed to read your review and the various challenges you had while you stayed at the Courtyard Ottawa. Each of the items you have outlined will be addressed with the appropriate department.
Please accept our apologies to with regards to your dissatisfaction towards the hotel and its services. I can most definitely assure you that it wasn’t in our staff’s intentions to insult you or to offend you in any way.
I would encourage you to contact Josee Bechard, our General Manager, to discuss your specific issues and feedback.
Thanks
Denise Breau
Cluster Director of Sales & Marketing
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Marlton, New Jersey
1 review
5 of 5 stars Reviewed January 27, 2011

great hotel... great location!!!
great hotel... great location!!!

  • Stayed December 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAB8899, Director of Sales at Courtyard by Marriott Ottawa Downtown, responded to this review, March 22, 2011
Thank you for your great review of the Courtyard Ottawa from your holiday getaway. Our location, in the heart of the Byward Market, is definitely second to none.
We hope that you will come and visit again soon!
Sincerely
Denise Breau
Cluster Director of Sales & Marketing
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Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 13, 2010

We had a great time, hotel is well located, we rec'd great service from the staff and really enjoyed our stay.

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYDutyManager, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review, December 15, 2010
Hi!

I'd like to thank you for taking the time to share your feedback! We are extremely happy that you enjoyed your stay with us and that you appreciated the service you received from our staff! We are really looking forward to having the pleasure of being your host again during your next visit to Ottawa!

Kind regards,

Dominique Paquette
Manager on Duty
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Toronto, Canada
1 review
4 of 5 stars Reviewed December 11, 2010

Great hotel that is centrally located in the market area of downtown Ottawa. Friendly staff and super spot to stay if you have business on Parliament Hill. Friendly restaurant staff and decent rates for a downtown hotel in the city centre.

Keg Steakhouse nearby as well as a bunch of other restaurants. A couple of times intermittent wi-fi but aside from that a great stay. Will be back.

  • Stayed December 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYDutyManager, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review, December 15, 2010
Hi!

I'd like to sincerely thank you for taking the time to post a review and share your feedback! We are extremely happy that you enjoyed your stay at our hotel. Our location is ideal if mixing business with pleasure since we are a few minutes away, walking distance, to Parliament Hill! We are in heart of historical Byward Market, so seconds away from great restaurants (such as The Keg!) and other attractions. Also, please know that we are currently working on upgrading our Internet as the renovations go along! Again, thank you!

Dominique Paquette
Manager on Duty
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Brighton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2010

I have been staying at this Courtyard for a few months while in Ottawa and have found the staff to be very eager to please. The renovations are great and the location is central for business and dining.

Stayed November 2010, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Ottawa Downtown

Address: 350 Dalhousie Street, Ottawa, Ontario K1N 7E9, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Ottawa
#14 Romantic Hotel in Ottawa
#26 Business Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Ottawa Downtown 3*
Number of rooms: 183
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Also Known As:
Courtyard Ottawa Downtown Hotel Ottawa
Ottawa Courtyard

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