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“Great Location, Historic Hotel” 4 of 5 stars
Review of Fairmont Chateau Laurier

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Fairmont Chateau Laurier
4.0 of 5 Hotel   |   1 Rideau Street, Ottawa, Ontario K1N 8S7, Canada (Byward Market Area)   |  
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Special Price
15% off room rate
Ranked #12 of 68 Hotels in Ottawa
GreenLeadersSilver level
Hope Island, Australia
Top Contributor
88 reviews 88 reviews
59 hotel reviews
Reviews in 65 cities Reviews in 65 cities
49 helpful votes 49 helpful votes
“Great Location, Historic Hotel”
4 of 5 stars Reviewed May 15, 2013

Hotel is in an excellent location, close to most of the attractions. The room we had was quite small & there was an upgrade of the hotel taking place at the time which meant with scaffolding etc we didn't have much of a view.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review, May 22, 2013
Thank you for sharing your feedback. As a heritage hotel, we do have a few smaller rooms; however, in general, we are fortunate to offer our guests spacious rooms with lovely surroundings.


We do make every effort to ensure the quiet enjoyment of our guests, even during renovation projects and we regret your disappointment on this occasion.

We do hope you will allow us the opportunity to welcome you back to Fairmont Château Laurier in the future.

Sincerely,
Claude J. Sauvé
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,436 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (306)
Date | Rating
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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 14, 2013 via mobile

I had booked 2 weeks in advance and got a great deal!

There was a protest going on infront of their hotel so I had trouble finding the place. I called to get directions and the hotel redirected me to 3 people then was on hold for 10 minutes!?
Some staff were incredible friendly some were not so much. (I wasn't asked how my stay was just wanted me to pay up)

I got a lovely corner room with an amazing view but it was about a 4 minute walk from the elevator! The room could have been cleaner (some stains in carpet)

The food was very expensive and wasn't that great. They didn't even have those metal covers on the plates to protect from dust!?

Overall a decent stay, if you have a decent room!

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review, May 22, 2013
As next door neighbour to the Parliament Buildings, we are indeed close to the many activities and festivals that take place in our Nation’s Capital.

We apologize for not meeting your expectations on this occasion. We do, however, look forward to welcoming you back one day soon!

Sincerely,
Claude J. Sauvé
General Manager
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Milton, Vermont
Top Contributor
210 reviews 210 reviews
28 hotel reviews
Reviews in 36 cities Reviews in 36 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed May 13, 2013

The Fairmont Chauteau Laurier is practically another attraction in Ottawa. Almost anyone who visits Ottawa will stop in here to check it out and say that they had been there. It's located perfectly in downtown with the Rideau Canal right next to it. The Parliament is a stones throw away and so is the By Ward Market. Nice architecture, ambiance, service, and quality.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review, May 15, 2013
We are delighted that you enjoyed your stay with us in Ottawa’s Castle! We look forward to welcoming you back again one day soon.

Sincerely,
Claude J. Sauvé
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Top Contributor
55 reviews 55 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed May 12, 2013

Stayed at the Chateau Laurier for a weekend in Ottawa with family. My room was on the 6th floor facing Parliament. The view was nice, and the bed was comfortable.

The public areas of the hotel are immaculately maintained, and the historic character if this hotel is probably its best assets. The service is friendly and very professional. The front desk staff, in particular, seemed very knowledgeable about the history of the hotel. The location is perfectly situated - right next to Parliament and also a very short walk to the Byward Market.

The only drawback to the hotel is that the rooms are a little dated. While I understand that the hotel tries to retain its historic character, I do think a renovation of the rooms could be accomplished without compromising the historic aspect. The bathrooms are very small, and I noticed that the gap between the floor and the bottom of the main door to the room is a little wide - maybe an inch or so. This can mean some unwanted noise coming from hallway traffic. Despite these drawbacks, the rooms are certainly very clean and comfortable, with the exception of the bathroom being a little tight on space.

Overall, however, I was very pleased with the hotel and would definitely stay here again.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review, May 15, 2013
We are delighted that you enjoyed your stay with us in Ottawa’s Castle! We look forward to welcoming you back again one day soon.

Sincerely,
Claude J. Sauvé
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jasper, Alberta, Canada
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 10, 2013 via mobile

The Fairmont Chateau Laurier is an institution and a great place to stay when you are in Ottawa. Very friendly service, high end luxury, amazing culinary team (dinner and breakfast in Wilfried's Restaurant were amazing) and a fantastic location. Going for a run along side the Ottawa River is just great... Make sure you end up in one of the many renovated rooms. They are breathtaking.

Stayed May 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review, May 15, 2013
We are pleased to hear your feedback on our newly renovated guestrooms and that you enjoyed your stay in Ottawa’s Castle!

We look forward to welcoming you back soon.

Sincerely,
Claude J. Sauvé
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ardsley on Hudson, NY
Top Contributor
169 reviews 169 reviews
35 hotel reviews
Reviews in 73 cities Reviews in 73 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed May 8, 2013

Historic Grand Hotel right in downtown next to Parliament buildings if your first time to the Canadian capital great place to stay tours right outside your door and/or walk for most- Rideau canal and Ottawa River literally at the sight too.

Room Tip: high floor facing Parliament and if you can get a corner room you will either also see others parts...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review, May 15, 2013
Thank you for sharing your comments on Trip Advisor.

We are delighted that you enjoyed your visit to our Nation’s Capital and look forward to welcoming you back again soon!

Sincerely,
Claude J. Sauvé
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 8, 2013

I normally visit Ottawa 2 or 3 times per year o business and always stay at the Chateau. Although the prices both for the room and in Zoe's lounge are a bit steep, the service is excellent and I love the hotel grandness. It's location to the By Ward market area is perfect for evening relaxation with a multitude of good restaurants and bars. If you ae a member of the Fairmont Presidents Club your wifi is free throughout the hotel - join the membership program before staying to get your membership number.

Room Tip: Room 600 is awesome but expensive.
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review, May 15, 2013
We are delighted to hear that you enjoyed your stay with us.

I hope that we will have the pleasure of welcoming you to the Hotel in the near future.

Sincerely,
Claude J. Sauvé
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Chateau Laurier

Address: 1 Rideau Street, Ottawa, Ontario K1N 8S7, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Ottawa
#2 Green Hotel in Ottawa
#6 Romantic Hotel in Ottawa
#8 Family Hotel in Ottawa
#11 Business Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fairmont Chateau Laurier 4*
Number of rooms: 429
Official Description (provided by the hotel):
Reflecting the confidence, dignity and style of Ottawa, Fairmont Chateau Laurier stands as a testament to this dynamic, thriving city. Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is a magnificent limestone edifice with turrets and masonry reminiscent of a French chateau. ... more   less 
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Also Known As:
Fairmont Chateau Laurier Hotel Ottawa
Fairmont Hotel Ottawa
Fairmont Hotel Chateau Laurier
Fairmont Ottawa
Ottawa Fairmont

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