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“Excellence guaranteed!” 5 of 5 stars
Review of Fairmont Chateau Laurier

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Fairmont Chateau Laurier
4.0 of 5 Hotel   |   1 Rideau Street, Ottawa, Ontario K1N 8S7, Canada (Byward Market Area)   |  
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Special Price
15% off room rate
Ranked #12 of 68 Hotels in Ottawa
Certificate of Excellence 2014
GreenLeadersSilver level
Carrickfergus
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
“Excellence guaranteed!”
5 of 5 stars Reviewed September 24, 2012 via mobile

Stayed two nights at this hotel. It was an amazing place to stay in with staff who were pleasant and courteous! If you are celebrating a very special occasion use this very special hotel. It is located close to shops, restaurants and historical places of interest. Would definitely recommend this hotel to everyone.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,608 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (333)
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English first
Top Contributor
57 reviews 57 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 24, 2012

We stayed 4 nights at this Fairmont. We've stayed at many throughout North America. I agree the hotel is needing some work but they were doing a major remodel of the Fairmont Gold area when we were there. The lobby furniture probably needs a redo though as it is the initial presentation to the visitor. The staff was fabulous and we had good recommendations made for dinner in the area.( "Eighteen" - is a fabulous restaurant not that far away) We arrived on a late flight so got in after midnight and the security manager assisted us immediately with our bags as the bell man was busy. We had a deluxe room and it was spacious. Our bathroom had been updated and furniture in the room was nice. The hotel has lots of historical photos to view as you walk around. The service in the restaurant was very good and food was good as well. Staff were friendly and accommodating. The location of the hotel is a big plus as you are close to many sightseeing options. Byward market and other shopping is close by this hotel. We didn't bother renting a vehicle here because of the close proximity to the sights ( right beside Rideau Canal and Parliament). The War Memorial, Parliament, Boat tours on the canal, and tour bus pick up is all very very close by.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Saint Louis, Missouri
1 review
5 of 5 stars Reviewed September 24, 2012

Truly shocked to see some recent less than favorable reviews. Thought the place was gorgeous inside and out. Snagged a corner room on one of the highest floor. It was pristine, nicely decorated, and huge. Awesome views too. Location was perfect. Parked the car when we arrived and didn't need it at all for the three days that we were there. The staff members that I talked to were the most thorough, competent, and friendly that we enountered in any of the several places we stayed at while visiting Ontario and Quebec. Look forward to staying there again.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 23, 2012

I love Fairmont Hotels -- but not this one. The room was small, the air conditioning didn't work, the bathtub wasclogged, and the bed was uncomfortable. Still, the location is fantastic, the building is beautiful, and the staff, like at all Fairmont properties, is excellent. But this place needs a rehab. Don't expect luxury accomodations.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ottawa
1 review
2 of 5 stars Reviewed September 21, 2012

I have used and stayed at a number different Fairmont hotels around the world. And the quality is typically outstanding. With this hotel, either my expectations were too high or something was different here. The obvious presence of trainees everywhere and folks who not answer questions or deal with simple customer questions was quite disappointing. The room was as well mediocre at best.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Easytobook.com

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Toronto, Canada
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed September 21, 2012

I've stayed here before, and I know that the glamor of the main floor is not exactly matched by the condition of the rooms. But this time was a real disaster, and I'll never stay here again, especially when there are so many excellent hotels nearby, at better rates. I had a room with two double beds. The mini-fridge had been removed (leaving a gaping hole), but the price list was still there. There was no safe. In the middle of the night, I awoke because green strobe lights were shining in my eyes. They were blinking lights from the smoke and CO detectors on the ceiling, perfectly positioned to hit my eyes. I was too sleepy to realize I should switch to the other bed. Instead I built a tent with the sheet and pillows, which worked until I turned over in bed and the tent fell apart.

I had a 7 am meeting. At 6 am, when I turned on the shower there was no water (none in the sink, either), just blasts of noisy air spitting at me. After 10 long minutes, I had a thin, lukewarm stream I could shower in. (I've had better plumbing at hotels in Belarus!) Even this could have been worse: A colleague awoke at 2:30 am to the sound of Niagara Falls in his bathroom -- a very noisy flushing toilet that would not stop flushing. A plumber came and after a half hour of banging (which must have thrilled the occupants of the room next door), fixed it.

Neither the web check-in nor check-out resulted in the promised email confirmation. And if you want a copy of your restaurant bill, you have to ask for it and check that it is indeed your bill (mine wasn't).

Don't eat there - it's 'way overpriced, and there are far better alternatives within walking distance.

Room Tip: Don't!
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  • Stayed September 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neutral Bay, Australia
Top Contributor
128 reviews 128 reviews
102 hotel reviews
Reviews in 88 cities Reviews in 88 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed September 20, 2012

We stayed here for 1 night and the Hotel was Gorgeous from the outside & the public areas the same however the rooms are looking very tired. They still had that old world feel however they were on the side of tired.
The hotel was in a great location on the Rideau Canal and moments away from the Byward market there was also a beautiful garden at the back of the hotel. For what it lacked in tired rooms it made up for in the location and exterior appearance of the hotel.
We loved the free wi-fi through being a President's Club member which we signed up for free online!
Wouldn't hesitate to stay here again if I was ever in Ottawa!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Chateau Laurier

Address: 1 Rideau Street, Ottawa, Ontario K1N 8S7, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Ottawa
#4 Green Hotel in Ottawa
#4 Romantic Hotel in Ottawa
#8 Family Hotel in Ottawa
#9 Business Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fairmont Chateau Laurier 4*
Number of rooms: 429
Official Description (provided by the hotel):
Reflecting the confidence, dignity and style of Ottawa, Fairmont Chateau Laurier stands as a testament to this dynamic, thriving city. Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is a magnificent limestone edifice with turrets and masonry reminiscent of a French chateau. ... more   less 
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Also Known As:
Fairmont Chateau Laurier Hotel Ottawa
Fairmont Hotel Ottawa
Fairmont Hotel Chateau Laurier
Fairmont Ottawa
Ottawa Fairmont

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