I've stayed at this hotel for business several times and had excellent service...how disappointing to return 9 months later for pleasure! We booked a non-smoking room; we received a room that was saturated with smoke...in carpet, bed, couch. We were assured that this was a non-smoking room and "someone must have had a cigarette which is beyond their control". They sprayed the room which further irritated my bronchitis. We were never offered a change of rooms despite numerous complaints. We felt like no one was listening to us re the smell of the room; staff did not acknowledge or note additional concerns that we reported including a plugged sink in the bathroom and a faulty toaster. Customer service training is required for front desk staff who are not knowledgable about faciilities and have no skills in addressing customer complaints!!! Long line ups and inadequate staffing for busy Canada Day weekend. Location is great but will go to other hotels in area due to very poor customer service.
- Official Description (provided by the hotel):
- Suite dreams await you… at the Cartier Place Suite Hotel. The hotel is honoured to be the winner of the TripAdvisor Certificate of Excellence for 2013 and proudly holds a 3 Green Key Eco-Rating. This family-owned and operated property is minutes from Parliament Hill. You will find our pet friendly accommodations nestled deep within a quiet neighbourhood, located between the Rideau Canal and Elgin Street. The hotel has luxurious suites’, including banquet facilities featuring floor to ceiling windows and the Café Mezzaluna Restaurant offering delectable Italian cuisine. Each suite features a fully equipped kitchen, separate bedrooms, combined living/dining area with a private balcony. Guests may also enjoy the games room, children’s playroom, the private outdoor garden patio and the playground complete with shuffleboard court. The indoor pool, whirlpool, sauna, exercise room and the friendly atmosphere all contribute to a memorable stay. Whatever the reasons for your stay, there’s flexibility and a willingness to meet your needs at Cartier Place. Since 1974, when the hotel opened, it has evolved to serve the needs of travelers from all over the world. Whoever you are and wherever you come from, as soon as you step in the door, you’ll know you’re welcome. Suite Dreams Await You... here. ... more less
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- Also Known As:
- Cartier Place Hotel Ottawa
- Cartier Place Suite Ottawa
- Hotel Cartier Place Suite