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“Fabulous ... but parking was crazy!” 5 of 5 stars
Review of Albert at Bay Suite Hotel

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Albert at Bay Suite Hotel
3.0 of 5 Hotel   |   435 Albert Street, Ottawa, Ontario K1R 7X4, Canada   |  
Hotel amenities
Ranked #2 of 68 Hotels in Ottawa
Certificate of Excellence 2014
Newcastle, Ontario
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Fabulous ... but parking was crazy!”
5 of 5 stars Reviewed August 29, 2013 via mobile

We booked a 2 bedroom superior suite with another couple for a 3 night mini vacation in Ottawa. Great deal at "stay 2 nights, get the 3rd night free" (from City of Ottawa site). Fabulous hotel! It seemed quite busy but our floor was very quiet (5th). Our suite was spectacular ... Very clean, super spacious and the bedrooms were very private being at opposite ends of the suite, each with its own bathroom (one ensuite, one 4 piece hall bathroom). Beds were very comfortable, large tv in each bedroom as well as in the livingroom. Full kitchen, dining room and living room were in the centre of the suite. Kitchen had dishes and all basic items needed for cooking a meal. We felt totally comfortable and "at home" in this suite. Front desk staff was courteous and helpful. The last night of our stay we had dinner at the pub in the hotel; service was great, food was ok. The only downfall to our stay: My husband and I run a carpentry business so our primary vehicle is a large truck. Upon check in and being told parking was $21 a night (which we expected) the parking attendant told us we couldn't park in the underground garage as we wouldn't fit (not surprisingly). There were several other trucks belonging to guests, and also contractor's trucks (who were working on the building behind the hotel) parked in the back of the hotel in the "laneway" to the back entrance and parking garage, so that's where we were told to park. It was a squeeze manoeuvring through this but we managed. But the only option to leave this laneway was to back out onto the very busy street, somewhat nervewracking even with the attendant directing us. We walked for most of our sightseeing but the day we took our truck around the city there was no parking in this laneway when we returned, so we ended up parking down the road in their "overflow" parking lot. We were thankful and somewhat impressed the hotel at least offered this to its guests, we just didn't feel really confident leaving our truck off-site in an open lot but we had no choice. We do understand that it's downtown Ottawa and space is at a premium for anything, but it was just disappointing to pay that much a night and not feel that our vehicle was safe. So other than parking our stay was fabulous, we would highly recommend this hotel as long as you drive a car!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, August 30, 2013
Dear Pianomomjj,

Thank you for choosing The Albert at Bay Suite Hotel.

We are so pleased to see your detailed review, thank you for your sharing this with our future guests. Your positive comments are very motivating for our staff, who follow Trip Advisor closely.

In regards to the outdoor lot, we apologize if this was any inconvenience. We do appreciate your understanding as this lot is used only in the event that we have no other option. It is a secure lot that is managed by the same company as our own garage.

We are happy to hear you enjoyed your stay and we look forward to welcoming you back again soon!

Best regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,170 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Toronto,On Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 29, 2013

I stayed here with friends. We were upgraded to a two bedroom apartment. It was so nice to have so much space.The Suite was clean, modern, nice large TV and large kitchen with a dishwasher.
The hotel also had a laundry room, health center and a roof patio. It took about 15 min to walk to the Parliment Buildings.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, August 30, 2013
Dear Cheryl B,

Thank you for choosing The Albert at Bay Suite Hotel.

We also want to thank you for taking the time to submit your comments online. Thank you for the kind words in regards to our hotel.

We look forward to welcoming you back again soon!

Best regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 29, 2013

Our family stayed in a Superior Two Bedroom Suite at Albert at Bay for two nights in mid-July. The rooms are huge and include a full kitchen, eating and living area and two(!) bathrooms, making it feel more like your own apartment. Our two teenage boys each got their own queen bed which they thought was fantastic.

You can tell the hotel is a little dated, but the furnishings were modern and the rooms were very clean. There's a secure parkade below the hotel and the rate is about $20/night, not bad for a downtown hotel. There's also an attached convenience store with secure access. There's also access from the hotel to the Black Bear Pub, which is a nice place to sit out on summer evenings.

The hotel location is right at the western end of Downtown so be prepared to hoof it a little bit to Parliament, Byward Market etc.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, August 30, 2013
Dear Mike F,

Thank you for choosing The Albert at Bay Suite Hotel.

We appreciate you taking the time to share your experience with our future guests. Thank you for the kind words. It is a pleasure knowing that enjoyed the huge suites and comfy beds.

We look forward to having you stay with us again!

Best regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 28, 2013

We recently stayed at this hotel for 3 nights. The "suites" are more like apartments. Ours had two bathrooms! Very clean within walking distance to the Parliament. Great value for money. Fully decked out kitchen and the living area includes a dining table. There are also laundry facilities available.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, August 30, 2013
Dear CazBrown,

Thank you for choosing The Albert at Bay Suite Hotel.

We are all pleased to know that you enjoyed your stay and found great value for your money. We hope to host you again soon in the near future.

Best regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed August 28, 2013

We visited Ottawa recently and liked the Albert at Bay from the moment we checked in. Simon greeted us very warmly at the front desk and checked us in quickly. Our suite consisted of a bedroom with a comfortable king-sized bed, a small but fully equipped kitchen, a combination living room (with a comfortable sofabed) and dining area, and two full bathrooms. The suite was quiet, modern, clean and very roomy. The Albert at Bay is within easy walking distance of Parliament Hill, the Rideau Canal, and a large outdoor shopping area. Ottawa is a beautiful city, and the Albert at Bay is the perfect place to stay while visiting there!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, August 30, 2013
Dear Sal6872,

Thank you for choosing The Albert at Bay Suite Hotel.

We are thankful as well that you took the time to share your experience on Trip Advisor. Thank you for the kind words. Simon and all of our staff follow the site very closely and he was excited to see you appreciated his service.

Thank you again for staying with us and we look forward to welcoming you back soon.

Best regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 26, 2013

Spotless, giant rooms, nicely finished. High quality linens and towels. I didn't expect 2 bathrooms and 2 TVs. Price seemed low for the value, and we'd stay there again.

Wish that parking was more reasonable (or free!), and that there was a light breakfast included, even though it has a kitchen in the room. Staff was friendly and helpful.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, August 27, 2013
Dear HOWZ,

Thank you for choosing The Albert at Bay Suite Hotel.

Thank you as well for writing a great review here on Trip Advisor. We are so pleased that you enjoyed the value and found the staff to be friendly and helpful. We do offer large suites for the cost of a regular hotel room. In regards to parking, the cost helps us to maintain our garage and keep it clean and is similar or less than the cost at other downtown Ottawa Hotels.

We look forward to welcoming you back again soon!

Best regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Nova Scotia
Top Contributor
77 reviews 77 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed August 26, 2013

We stayed at Albert at Bay Suites for a week while in Ottawa for the ITU World Duathlon Championships. We stayed in a Queen suite that was bigger than the apartment I lived in when I was in university. There was a combined living and dining area, a kitchen with full fridge, stove and dishwasher, as well as a coffee maker, microwave, kettle and toaster. There were dishes, cookware and utensils. The only thing we missed having was a cookie sheet for baking.

The separate bedroom was a good size with its own TV, a bureau, two closets and its own 2-piece ensuite washroom.

The suite also had a 4-piece bathroom with a large vanity, an entrance closet and a large walk-in storage area that would be called a plus one in Toronto. :) This closet was very handy for storing a bicycle and associated gear.

While we didn't have much of a view, there was a balcony off the living room and it was worth sacrificing view for quiet. This is one of the few places I have been that actually had a comfortable sofabed.

They also have a fitness room, a much appreciated laundry room and underground parking. The parking was not nearly as bad as I had anticipated, just a normal parking garage from what I could see. The only parking issue we had was a single occurrence of people parking along the lane leading into the parking garage and barely leaving enough room to pass between them. We folded in the mirrors and I did a little directing, so all was fine and it was just the once.

The hotel is showing some wear and tear which is the only reason I didn't give it a five. I would absolutely stay here again when I go to Ottawa as it is within walking distance of so many of the attractions, including Parliament, museums and restaurants.

If you are in Ottawa touristing about, along with the numerous museums that charge admission, don't pass up the free tours of Parliament, the Supreme Court of Canada and Rideau Hall.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, August 27, 2013
Dear Slburns,

Thank you for choosing The Albert at Bay Suite Hotel.

We appreciate you taking the time to share a detailed review of our hotel online and thank you for the kind words. I have passed along your suggestion to have a cookie sheet added as an amenity in our kitchen and it is being reviewed by our General Manager. Thank you for the suggestion!

We hope to see you again on your next visit to the Nation's Capital!

Best regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Albert at Bay Suite Hotel

Address: 435 Albert Street, Ottawa, Ontario K1R 7X4, Canada
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Ottawa
#1 Family Hotel in Ottawa
#1 Business Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Albert at Bay Suite Hotel 3*
Number of rooms: 197
Official Description (provided by the hotel):
All-Suite Hotel located 1 block from shopping & business area. ... more   less 
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Also Known As:
Albert At Bay Hotel Ottawa
Hotel Albert At Bay Suite

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