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“Excellent, rooms are huge” 5 of 5 stars
Review of Albert at Bay Suite Hotel

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Albert at Bay Suite Hotel
3.0 of 5 Hotel   |   435 Albert Street, Ottawa, Ontario K1R 7X4, Canada   |  
Hotel amenities
Ranked #2 of 68 Hotels in Ottawa
Certificate of Excellence 2014
Bloomfield HIlls, Mich USA
Top Contributor
106 reviews 106 reviews
31 hotel reviews
Reviews in 62 cities Reviews in 62 cities
67 helpful votes 67 helpful votes
“Excellent, rooms are huge”
5 of 5 stars Reviewed June 6, 2013

Suite was WAY more room than 1 person needs. Since I was there for a conference that gave us no free time, I never used the living room, conference table, kitchen or 2nd bathroom. Quiet room & the big comfy bed was perfect. Good location within walking distance to Parliament Hill. Qwikee shop was very well stocked. Conference food was healthy & good. Group rate made this a great value.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, June 7, 2013
Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

It is a pleasure to see your kind words here online. Thank you for taking the time to post your comments and share a positive review with our future guests.

Hopefully on your next stay you will have some time to use the extra space.

We look forward to welcoming you back to Ottawa!

Best regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,169 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
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English first
Ottawa, Canada
2 reviews
5 of 5 stars Reviewed June 5, 2013

Not fancy but wonderful service, clean, spacious, and they can't do enough for you. Close to everything in Ottawa. Good, very comfortable stay. Absolutely would stay there again and again. The suite I had was quiet with kitchen, 2 bedrooms with 2 queen beds each, 2 bathrooms.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, June 7, 2013
Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We want to thank you as well for taking the time to share your comments online. We appreciate your kind words and look forward to hosting you again!

Best regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wallaceburg
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed June 2, 2013

The Albert at Bay is a great hotel find! We have stayed twice and had 2 styles of suites - both very roomy with an "at home" atmosphere. The balconies are very large and although construction has been ongoing, we saw on our last visit in May that it's almost complete.

The staff are very friendly and the parking rate is the lowest you will find in the city. CAA members get super discounts too!

The attached restaurant and bar make eating on site very convenient.

The location is great and everything is within walking distance. For those who don't want to walk, the bus stops right at the front door or you can rent bicycles a block away.

Entertainment, museums & restaurants, Ottawa has it all and staying at The Albert at Bay Suite Hotel is a relaxing place to hang your hat at the end of a long day.

We will continue to choose this hotel as a favorite when visiting Ottawa.

Room Tip: Ask for a balcony - it adds to the space and allows you to step outside without leaving your room.
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, June 7, 2013
Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

Thank you also for submitting a glowing review to Trip Advisor. We are so happy to know you enjoyed your stay. We also appreciate you sharing a great tip that CAA members get super discounts.

We hope to see you again soon in the Nation's Capital!

Best regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. John's, Newfoundland, Canada
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 30, 2013

I just recently stayed here while in Ottawa to write an exam. Unfortunately they are undergoing construction, and the noise meant I had to leave and go to a coffee shop to study. This was frustrating, and very bad timing the day before a big exam. The staff were helpful, and the rooms were great, but I really wish I'd had known about the current construction, and think maybe it should be listed on their website or told over the phone when booking.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, June 3, 2013
Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We appreciate you taking the time to share your experience online. Thank you for noting the staff were helpful and the rooms were great. We are sorry that you were disrupted during your stay. We are currently remodeling our balconies to have a modern and updated appearance. We are at the tail end of these renovations, everything will be completed shortly.

Should you wish to discuss your stay further, please contact me personally at 613-940-2720 or amanda@albertatbay.com.


We look forward to an opportunity to host you again in the future.

Best regards,

Amanda Craig
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 28, 2013

Large one bedroom suite with kitchenette, pull out sofa bed and two bathrooms. Has everything you need. Walking distance to Parliment buildings and other attractions. Staff were friendly and helpful. Parking garage is a bit confusing and a pool would be nice. I would definitely stay here again.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, June 7, 2013
Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We are happy to hear you enjoyed your stay and found the staff friendly and helpful. In regards to a pool, we currently have a neighboring hotel which allows our guests to use their pool for a small fee per person. Our front desk team would be happy to give you more details on this, please inquire on your next visit.

We look forward to seeing you again!

Best regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
Reviews in 6 cities Reviews in 6 cities
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed May 28, 2013

We were in Ottawa for the race weekend, a last minute decision. We were not only lucky to find a room in Ottawa, but we were lucky to find this one! It was massive, a great size for a family of 4. Two bathrooms, a pullout couch, room for a cot, and a full bedroom with king bed. We were pleasantly surprised by the full kitchen, too. Next time I'll come prepared to bake muffins. ;o)

The location was fantastic, too; very easy to find off of the 417. We just parked the car all weekend and walked everywhere. Lots of food and drink nearby, yet it's a pretty quiet neighbourhood. Our only complaint was that the AC in the bedroom didn't seem to work, so it was loud with the window open--our room was right above a bus stop on Albert. A lot of buses stop there overnight, and the sound just reverberates between the hotel and the high school across the street.

Check in was fast, but the girl who checked us in wasn't very friendly or helpful; we had better service from other staff, though, and any requests (extra blankets, pillows) were quickly met.

Parking was expensive, but safe. There is a church across the street which had cheaper parking, but it was outdoors. Probably safe enough, but we just parked at the hotel. Note: the parking garage is quite shallow. We have a Subaru with a ski box, and it had to stay outdoors in a courtyard.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, June 7, 2013
Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We are so pleased to hear that you enjoyed the hotel and amenities. We are sorry, however, to hear that there was a discrepancy with the A/C in your room and with staff upon arrival. I would like to encourage you to report any issues you may have during your stay. This gives us an opportunity to fix it right away and ensure that your stay is smooth and comfortable.

If you are able to contact me with more details such as your room number and a description of the staff member who checked you in, I would certainly investigate these issues right away to ensure all is fixed. My email address is amanda@albertatbay.com or my direct line is 613-940-2720.

Thank you again and we look forward to welcoming you back soon!

Best regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Elgin, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2013

My husband and I stayed at this hotel for 4 nights in May 2013. The rooms are very large and nicely furnished. The hotel is very quiet and the beds were extremely comfortable. We had 2 bathrooms; one with a tub/shower and one with a shower. That was a nice surprise. The hotel location is good.. We parked the car and never drove again until we left Ottawa. Easy walk to the Parliament buildings, about 15 minutes and a little longer to the Byward Market.
The staff were pleasant and happy to offer dining suggestions. We would be happy to stay at the Albert at Bay Suite hotel again.

Room Tip: We were on the 8th floor and it was very quiet.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, June 7, 2013
Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We really appreciate you sharing your positive review with the Trip Advisor community. We are pleased to see you enjoyed your stay and we look forward to seeing you again!

Best regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Albert at Bay Suite Hotel

Address: 435 Albert Street, Ottawa, Ontario K1R 7X4, Canada
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Ottawa
#1 Family Hotel in Ottawa
#1 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Albert at Bay Suite Hotel 3*
Number of rooms: 197
Official Description (provided by the hotel):
All-Suite Hotel located 1 block from shopping & business area. ... more   less 
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Also Known As:
Albert At Bay Hotel Ottawa
Hotel Albert At Bay Suite

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