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“Like coming back home” 5 of 5 stars
Review of BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre

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BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre
3.0 of 5 Hotel   |   1876 Robertson Road, Ottawa, Ontario K2H 5B8, Canada   |  
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Ranked #36 of 68 Hotels in Ottawa
Saint-Adolphe-d'Howard, Canada
1 review
“Like coming back home”
5 of 5 stars Reviewed December 5, 2012

This Best Western is smaller than the others, but so comfortable: a real fire in the office's fireplace, a nice restaurant next door and the rooms were quiet. This is all we need after a long business day!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRutters, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review, December 26, 2012
Thank you for you kind response.
It is very nice to have a real life fireplace in the lobby.
We are very proud of the service and quality of Fitz's Classic Grill attached to our hotel.
It is always nice to hear that people feel at home in our hotel.
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169 reviews from our community

Traveler rating
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    52
    42
    17
    11
See reviews for
65
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Montreal, Canada
Top Contributor
61 reviews 61 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 30, 2012

We slept there 2 nights. The staff was friendly. No complaints whatsoever. It was a good location for us right near the junction of the 416 and 417 near family and Cedarcrest Country Club (wedding). Shopping centre across the street and a LCBO as well

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRutters, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review, December 3, 2012
Thank you for your kind review.
We strive to have best comfort and quality for our guest.
We thank you for choosing Best Western.
The Worlds Biggest Hotel Family
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L'Orignal
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 27, 2012

We had several bags and having a room on the second floor would have been much easier if there was an elevator.
We have stayed at about a dozen different best western's over the past 2-3 years... this one was not the worst, but definately at the lower end of the pack.
Check-in felt like we were barely tolerated... the room was stuffy and I chose to leave my shoes on because the carpet looked less than stellar.
From 11-1am there was a ton of noise in the hall, the room next door and in the alley behind the hotel.
A big plus was the water pressure/shower head... my SO loved the sandblast setting and threatened to stay in the shower all night.
So overall... relatively clean, bed ok, awesome water pressure, no breakfast and a staff that didn't seem to care much about your stay.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRutters, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review, November 29, 2012
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
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Montreal, Canada
1 review
5 of 5 stars Reviewed November 19, 2012

As part of an International sporting organization, I had the pleasure to stay at the Best Western for 10 days. Our stay was excellent from day one and we were extremely happy with the service. Our suites were great, huge and very clean, the beds are wonderfully comfortable. The staffs are very professional and friendly and were always very accommodating with our multiple requests. The location is great, you can find good restaurant and bars within walking distance plus the Parking and Internet are free. I will recommend the Best Western to everyone travelling in the Ottawa area

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRutters, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review, November 22, 2012
Thank you very much.

We had a blast hosting the International Broom ball Championship. There was a lot going on in the 10 days of competition and it is nice to hear that people did enjoy themselves.
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Northern Ontario
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 18, 2012

We stayed in this hotel for 2 nights and it was fantastic from the start...free parking! Walked in and was greeted by amazing front desk staff. We stayed in a King room and we were beyond pleased, bed was extremely comfortable!! Room was very spacious and modern and most of all very clean!
We were on the ground level, which I recommend as there is not an elevator in this hotel and if you have alot to carry up to your room it would be very exhausting.
Room had big patio doors and room darkening curtains(which I love as we hate waking up at the crack of dawn to light pouring in the window). Loved the fact that we did not hear any noise from other doors opening and closing...very quiet...also loved that the ice machine was right outside our room!
Hotel is close to many shopping centers and beer store ,liquor store are all in walking distance.
The only negative thing that I would have to mention is that the fan comes on with the bathroom light and that can be annoying when someone has to go to the washroom in the middle of the night...because the fan is quite loud...
But nonetheless it was a great stay and we will be back!!

Room Tip: Choose the ground level as there are no elevators in this hotel, and side and back rooms are much qu...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRutters, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review, November 22, 2012
Thank you for posting on Tripadvisor

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
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Toronto, Canada
1 review
5 of 5 stars Reviewed November 14, 2012

This is one of the best i've stayed in. Great value.

Bed was new and comfortable.
I travel alot for work and i will return to this hotel.
If you are looking for value, comfort and a clean place to stay this is the place.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRutters, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review, November 22, 2012
Thank you Fuji1 for your response.

We strive to provide our guests with clean, comfortable and safe accommodations.
I hope to see you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre

Address: 1876 Robertson Road, Ottawa, Ontario K2H 5B8, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 68 Hotels in Ottawa
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre 3*
Number of rooms: 83
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Also Known As:
Best Western Plus Barons Hotel And Conference Centre
Best Western Ottawa
Ottawa Best Western

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