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“Cheaper Rates! Access to all of Ottawa!” 5 of 5 stars
Review of BEST WESTERN PLUS Ottawa City Centre

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BEST WESTERN PLUS Ottawa City Centre
3.0 of 5 Hotel   |   1274 Carling Avenue, Ottawa, Ontario K1Z 7K8, Canada (Formerly BEST WESTERN PLUS Macies Hotel)   |  
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Stay 2X get $50 gift card
Ranked #30 of 68 Hotels in Ottawa
Certificate of Excellence 2014
Borden, Canada
1 review
1 helpful vote 1 helpful vote
“Cheaper Rates! Access to all of Ottawa!”
5 of 5 stars Reviewed April 18, 2014

Cheap rates! Great Service! Located in the middle of Ottawa with no problem getting around to all of Ottawa! Across from a small shopping center and seconds from hwy 417! Check it out!! The front desk staff recommended a bunch of places to visit throughout Ottawa including but not limited to tourist attractions, restaurants, shopping centers, public transit, etc! Would go back for sure!

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at BEST WESTERN PLUS Ottawa City Centre, responded to this review, April 30, 2014
Dear Sean T,

Thank you for taking the time to review our hotel on Tripadvisor.We really appreciate your positive review and we will pass your comments on to our Staff and to Café 1274. With feedback such as yours that helps motivate us to continue to improve our hotel and service. We look forward to welcoming you back to Best Western Plus Macies Hotel and we appreciate your loyalty.

Kind regards,
Tracey Power
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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264 reviews from our community

Traveler rating
    89
    113
    45
    11
    6
See reviews for
97
55
19
73
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Sturgeon Falls, Canada
1 review
5 of 5 stars Reviewed April 13, 2014

Room was large, with plenty of seating arrangement, when having people meet you at the hotel. Entrance very clean, room very clean and comfortable... Would definatly stay there again. Price was cheaper than the last place I stayed at.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at BEST WESTERN PLUS Ottawa City Centre, responded to this review, April 30, 2014
Dear Linda K,
Thank you for taking the time to review our hotel on Tripadvisor.
We appreciate your positive review as it encourages us to continue to strive for improvement.
We look forward to welcoming you back.
Kind regards,
Tracey Power
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 1, 2014

We stayed here while visiting universities with my daughter last fall and were pleasantly surprised. This was a convenient and inexpensive hotel that offered a clean, comfortable accomodations. The check in staff were very friendly and efficient, and overall this hotel was far nicer than I would have expected for the price. I would definitely recommend this hotel to anyone who is looking for a nice, reasonably priced hotel for a few nights.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at BEST WESTERN PLUS Ottawa City Centre, responded to this review, April 10, 2014
Dear SLJTAV,
Thank you for taking the time to review our hotel on Tripadvisor.
We really appreciate your positive remarks and will pass your compliments on to our Staff. It is genuine comments from guests such as you that help motivate us to continue to improve our hotel and service.
We look forward to welcoming you and your family back to Best Western Plus Macies Hotel.
Kind regards,
Tracey Power
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 23, 2014

Compared to other hotels in Ottawa, Macie's offers good value and convenient location for business or pleasure. Within a short ride to most government complexes and attractions. Also close to Little Italy area for some great meals.

  • Stayed February 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at BEST WESTERN PLUS Ottawa City Centre, responded to this review, March 27, 2014
Dear Tim M,
Thank you for taking the time to review our hotel on Tripadvisor.
We really appreciate your positive review and will pass your compliments on to our Staff. It is positive comments from guests such as you that help motivate us to continue to improve our hotel and service.
We look forward to welcoming you back to Best Western Plus Macies Hotel.
Kind regards,
Tracey Power
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 20, 2014

there is no place to put down that the type of trip was for a funeral, it sure was not pleasure or family fun or couples and for sure was not business. I think you need to add a type as PERSONAL the pool was not working which was a very big disappointment, as we needed to relax I think it should have been told when we booked the hotel, as it is advertised as having it and not even told at check-in but when we went to go to it

Stayed March 2014, traveled with friends

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at BEST WESTERN PLUS Ottawa City Centre, responded to this review, March 27, 2014
Dear 458 sharonr,
Thank you for reviewing our property on Tripadvisor.
We appreciate your candid comments about the whirlpool. It’s only through honest feedback, that help us to improve our hotel and the services we provide. We would like to apologize that the whirlpool was closed for annual maintenance; it has since re-opened.
We hope that we may be given another opportunity to serve you in the future.
Kind regards,
Tracey Power
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 18, 2014

I have stayed at this hotel since 1984 because it is so welcoming and the staff is so great. The restaurant is a missed venue to good food in Ottawa. I never had a bad meal here and the potato pancake with smoked salmon is to die for.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at BEST WESTERN PLUS Ottawa City Centre, responded to this review, March 27, 2014
Dear Richard H,
Thank you for taking the time to review our Hotel on Tripadvisor.
We truly appreciate your positive review and will pass it along to our staff. As a family run hotel in business for over 75 years, it is due to guests such as you that keep us striving to improve our Hotel and services.
We look forward to welcoming you back in the future.
Kind regards,
Tracey Power
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgetown, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 12, 2014

Recently stayed at the BW Macies in Ottawa. It was very reasonably priced. The front desk staff were fantastic. My daughter spilled ice cream all over the back seat when we arrived. Staff heard my husband telling me and went to get wet towels for him to clean it up without us asking. That impressed me. The hotel is clean, but dated. The beds were comfortable, but take your own pillow!! We had a room at the end of the hall on the first floor. It was relatively quiet, although the sounds of showers and flushing toilets in the am was pretty loud. The Temperature control system was the quietest I have ever heard in a hotel anywhere! Where this hotel lost it's appeal for me was the in house restaurant. Again, very dated, but I can get past that! It was the prices!! Over $12 for a diner style breakfast that should cost $5. We had already ordered 2 coffee and 1 small apple juice when we looked at the menu and decided that Tim's was a far better option. The bill was over $6!!!! I would not make use of that restaurant again! I would stay at Macies again if I was in Ottawa if I could not find a comparable hotel that included breakfast.

Room Tip: We liked our first floor room at the end of the hall, only one neighbour to the side. It was quiet...
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at BEST WESTERN PLUS Ottawa City Centre, responded to this review, March 14, 2014
Dear Studio 19,
Thank you for taking the time to review our property on Tripadvisor.
We appreciate your positive comments about our staff and room cleanliness. The comfort of our guests is very important and as such we do have extra pillows on hand for those who prefer for example d feather, extra fluffy or extra thin pillows. Café 1274, while in the hotel, is a separately run business, therefore we will pass on your comments about the restaurant to them.
We hope that we may have the privilege of serving you again in the future.
Kind regards,
Tracey Power
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Ottawa City Centre

Address: 1274 Carling Avenue, Ottawa, Ontario K1Z 7K8, Canada (Formerly BEST WESTERN PLUS Macies Hotel)
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Ottawa City Centre 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Best Western Ottawa
Ottawa Best Western

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