We stayed in this hotel so many times in the past and we enjoyed it due to its location and good service. This time however with the new management, we made our confirmed reservation three weeks in advance. When we arrived to our surprise there was no reservation under our name or the confirmation number. The front desk clerk attitude was so uninviting and she offered us a lower quality room with much higher rate. We had no choice but to accept hoping to settle that with the management. The next morning we had another surprise when we were asked to pay for breakfast which was also included. The manager was polite but of no help. We paid about $150 extra and obviously were extremely disappointed
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- Also Known As:
- Best Western Ottawa
- Ottawa Best Western