We stayed at the Delta in Ottawa for two nights while renos were being done to our home. A bottle of rum left after day one was taken by staff. Never had this experience and what was most surprising was the managers complacency about it and defensive posturing to the point that he tried shifting blame or responsibility to me. When I reported the incident to the manager Dillon, I expected the hotel would simply replace the item taken and deal with the employee corporately Instead Dillon was resistant taking the side of the unknown person, speculating himself that it was an employee, ad then suggesting that the employee may have thought I had checked out. The message I received was that the Delta and or Dillon condoned employees removing items from rooms. The amount was minimal 40 dollars but the experience was one that won't be forgotten. Priceless!
On another note room service advertises being open until 1130 pm. An order placed by phone at 1030 was ignored and another call to follow up after 45 minutes ended up again with Dillon, who said they decided to close the kitchen at 1030 because business was slow. He acknowledged he was able to verify that my order was received, but staff just simply went home and no one called me back. I sense labour issues and a hotel ready to close. My suggestion is buy only if the price is below 100 dollars and take personal items with you when you are out.
- Also Known As:
- Delta Ottawa City Centre Hotel Ottawa
- Delta Ottawa City Centre Hotel
- Ottawa Crowne Plaza
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