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“Great Spot” 4 of 5 stars
Review of Traveller's Haven Motel

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Traveller's Haven Motel
2.0 of 5 Motel   |   2747 Prince of Wales Drive, Ottawa, Ontario K2C 3H1, Canada   |  
Hotel amenities
Ranked #34 of 68 Hotels in Ottawa
Toronto, Canada
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Great Spot”
4 of 5 stars Reviewed May 13, 2012

What a great find, right off the main route into Ottawa, fast to get in and out of. Yes, its old and a bit run down, but thats the charm of a roadside motel. The staff are very warm and inviting. Nothing bad to say about this place, its the place when you need a spot late in the night and don't want to have to get the same old run-around from the bigger hotels...

Room Tip: Try the cabins, right next to the river.
See more room tips
  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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15 reviews from our community

Traveler rating
    6
    5
    1
    0
    3
See reviews for
2
7
2
2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Gloucester
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed March 10, 2012 via mobile

Were it not for the fact that it was 2am and I needed to get off the road to sleep, I would have instead slept in my car. For $100 (taxes), you'll get muddy carpets, damaged walls, rusted out fridges and baseboard heaters and a complimentary bottle of water because the water is undrinkable due to the high levels of salt. The bed was decent, but I avoided everything else. Told the front desk that I was not happy and the best they could do is tell me they would tell management. Avoid if you can. Your car is a better alternative.

  • Stayed March 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravellersHaven, Owner at Traveller's Haven Motel, responded to this review, October 16, 2013
Dear Mr. Zacatti,

I’m embarrassed and truly apologize for your unpleasant stay not to mention my inexcusable delay in my response time to you. Obviously, things needed changing and actions do speak louder than words, so let me explain what’s been done since your last stay.

All rooms and private cabins have since been renovated, along with ALL new furniture and beds in each and every room and private cabin as of August/2013. As far as the high levels of salt in our water, while it’s always been completely safe and tested monthly as per the Ministry of Ontario water act, we decided it was time to take a chance on a new well and I have to say, we hit the jackpot with the results of the water analysis by an Ottawa water testing company that’s licensed by Ontario’s MOE for specific tests in drinking water. Mr. Zacatti, we obviously value your comments, as they did ,contribute to us taking a chance on a new well , (after 26 years in operation) which is up and running as of this month. (We still however provide a bottled water in every room for customer convenience, as well as complimentary fresh coffee and muffins in the morning)

To show our appreciation of your comments, should you ever find yourself in the Ottawa area again, the staff and I would like to offer you a complimentary one night stay for you to experience all of our new upgrades.

Sincerely Yours,

Travellers Haven Motel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrie, Canada
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 2, 2010

Only thing good about this hotel, was that the staff were friendly (not knowledgeable of the area mind you) but friendly. Rooms smell of smoke and are musty/moldy. Carpets are extremely stained. Windows in rooms did not lock! Walls had stains on them that I'd rather not make assumptions as to what they were. I was afraid to let our children walk on the floor without shoes on. The only reason we stayed here was because there was not another room available (big Marathon weekend in the city of Ottawa) anywhere in the city! Hate to leave negative comments, but we will never stay here again. Oh lastly, they told us the pool was open, but it was not even filled with water.

  • Stayed May 2010, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravellersHaven, Owner at Traveller's Haven Motel, responded to this review, October 4, 2013
Dear Wary Traveller001,

I apologize in every way,…..from your unpleasant stay to my unacceptable response time of your review. Your appreciated comments caused me to renovate each and every room and private cabin, including buying ALL new furniture and beds for each and every room and private cabin that arrived only weeks ago. We’ve also recently converted ALL of our rooms and private cabins to NON SMOKING ONLY. Just this week we connected the motel to a newly drilled water source of which the water quality is excellent. Unfortunately our pool is not yet open, but we do plan on re-opening it next summer, providing there are no unforeseen problems.

On a positive note, all of our rooms now have large flat screen tv’s , 37 and 42 inch, free wifi and we still have the same friendly staff that in fact would like to offer you a complimentary 1 night stay should you ever decide to give us another try.

Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 15, 2010

We stayed in a cabin that was all wood and was a smoking room , vary stinky if you are not a smoker ( last room available). The room was small with a comfortable queen bed. Bathroom was clean and adequate. Overall the motel good , not vary up to date but good.

  • Stayed February 2010, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Traveller's Haven Motel

Address: 2747 Prince of Wales Drive, Ottawa, Ontario K2C 3H1, Canada
Location: Canada > Ontario > Ottawa
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
Ranked #34 of 68 Hotels in Ottawa
Price Range (Based on Average Rates): $
Hotel Class:2 star — Traveller's Haven Motel 2*
Number of rooms: 19
Official Description (provided by the hotel):
We offer three types of units. Standard rooms include 1 queen OR 2 double beds. Private cabins include 1 queen bed. These are individual units which are not connected and are all wood inside. Private cabins with kitchenette include 1 queen AND 1 single bed. Two units (one private cabin and one standard room) are equipped with a fireplace. ... more   less 
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