I booked two rooms for several nights: one for me and my two teenage daughters, and one for my cousin and her husband. When we arrived the owner swiped my credit card in advance for all the charges. The room for me and my two daughters was in the basement and smelled musty; it was cramped and hardly large enough for three people plus luggage. The bathroom had an extremely low ceiling; the mirror was on the floor; the shower head was so low that my 5'7" daughter had to crouch down to be in the spray; and by the time I got to the shower it had turned to a dribble and I had to use a glass to collect water to rinse off the soap. It was late at night and we did not want to disturb the owner to complain, but the next morning we politely said that the rooms were not suitable for our needs and we were going to go somewhere else.
I asked to be credited back for the nights we were not staying; I didn't even ask for my money back for the horrible experience in the bathroom. The owner insisted on keeping my money. After arguing back and forth I left the room in tears; my cousin continued to negotiate. The deal we agreed to was that the owner would credit back the nights we did not stay , and I would not write a review on Trip Advisor or anywhere else.
I am writing now because I just discovered (reviewing old Visa bills) that the owner reneged on the agreement and charged me $702.36. We only stayed one night, two rooms. I have witnesses and the bill to prove it all.
The owners were dishonest in describing the quality of the rooms over the phone; they were dishonest in charging us full price for a dysfunctional bathroom; and completely dishonest in charging us for the unused nights after telling us they would credit them back. Buyer beware. I have never had such a distasteful experience.
- Official Description (provided by the hotel):
- A traditional Bed and Breakfast. Includes a healthy breakfast. Up to date services (Internet, Business service, etc.). Clean. Quiet. Free parking. A 2.5 star rated facility. Three rooms (Atlantic, Pacific & Great Lakes) with queen beds and en-suite bathroom. Three budget private rooms (UW, UF & US) sharing a bathroom in our Annex. Suited best for single and couples. A smoke free property. No pets. Low scent and environment management. ... more less
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