The photo of the exterior of this hotel makes it look a lot more grand and new than it is. They've done some upgrading to make it feel somewhat contemporary (like granite countertops, modern lighting, flat screen TV, etc.), but the infrastructure is clearly pretty old with noticeable wear here and there.
Our mattresses felt pretty worn. Couldn't feel any coils or sharp areas, but didn't feel like it was high quality.
Room was clean, housekeeping was fine, staff was helpful when needed.
Location is wonderful. Close to QEW, Go station, numerous restaurants.
Fitness room had a couple of streadmills, elliptical, free weights, no universal machine. Clean and well stocked with towels.
Pool was okay. The kids enjoyed it. No hot tub.
There are two rows of rooms on every floor. The even-numbered rooms face the inside of the hotel - it's a big atrium with multiple conference rooms, an "open-air" restaurant, and the pool. The odd-numbered rooms face the road. If you're looking for lots of light, better to face the road.
Odd-numbered rooms face inner atrium. Even-numbered rooms face road.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 26, 2012
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We would like to take the time to write a review regarding our hotel. We were disappointed to read that your visit was only "adequate". We strive to ensure that every guest has a great experience. We appreciate your comments regarding our inside versus outside rooms. Our inside rooms are favourites of some and our outside rooms are preferred by others. It's a great tip. We are sorry that you did not enjoy our beds. They were all replaced during the renovation but unfortunately they did not meet your standards. The mattresses we purchased are a little more on the firm side. We do have pillow top mattress toppers available upon request. If you choose to return to our hotel, we can arrange for our mattress toppers to be on your bed which we hope can improve your sleeping experience.
Thank you once again for your valuable feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.