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“Nice Surprise” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites North Bay

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Holiday Inn Express Hotel & Suites North Bay
2.5 of 5 Hotel   |   1325 Seymour Street, North Bay, Ontario P1B 9V6, Canada   |  
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Ranked #3 of 26 hotels in North Bay
Mississauga, Canada
Top Contributor
69 reviews 69 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
36 helpful votes 36 helpful votes
“Nice Surprise”
4 of 5 stars Reviewed September 3, 2013

Surprised by how nice hotel was - clean outside with lots of parking and conveniently next to travel info/quint home. Clean lobby and breakfast area. Restaurants are close as well as beaches and chief commanda cruise Very friendly, informative and helpful staff at check-in, check-out and during visit. Room was great size for suite with pull-out microwave and fridge. Room was clean with comfy pillows with chose of soft or firm - unlike Hamptons. Mattress was ok and A/C worked amazing! Nice quiet hotel with VERY bright hallways. Kids loved breakfast better than Hamptons as more choices piled high. They really loved the pancake 45sec machine as well as sauces and toppings available. I liked the early breakfast times as we are up anyway and gets everyone going earlier. Breakfast staff also very friendly and area very clean.

Room Tip: In any hotel I always stay away from elevators and stairs
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelsey T, Front Office Manager at Holiday Inn Express Hotel & Suites North Bay, responded to this review, September 5, 2013
Thank you for your flattering words! We are so happy that you and your family were able to enjoy yourselves - we love the pancake machaine too! We hope that our facilities and staff are able provide you with the same level of service should you visit us again.
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136 people have reviewed this hotel

Traveler rating
    55
    63
    11
    5
    2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Any
English first
Canada
Top Contributor
62 reviews 62 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed September 3, 2013

This hotel was otherwise completely fine. The room was clean, they even let us stay six people in a King bed + sofabed room which some hotels do not. They didn't have a cot though, which would have helped. The crappy continental breakfast was mitigated a bit for my kids by the waffle maker in the breakfast area which not every hotel of this sort has. The king bed was also surprisingly comfy despite the fact that I shared it with two pre-teen boys... But again, what is it with hotels in Ontario and the mouldy bathrooms? This shower/tub combo was particularly bad. Good that I didn't notice it until I was in the shower or I wouldn't have been able to get in and actually shower. Since I had shampoo on my head before I really inspected the walls I had to finish the shower quickly and get out. GROSS!! And no excuse for it. Only a little bleach would take care of that. Complained to the front desk on the way out and got an apology. Woo hoo. Thanks for that. Icky. Icky.

Room Tip: I suggest you check the shower for cleanliness before you agree to stay in any room. Gross!
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelsey T, Front Office Manager at Holiday Inn Express Hotel & Suites North Bay, responded to this review, September 5, 2013
We appreciate you taking the time to provide us with feedback on your recent stay at our property. We sincerely apologize that you were provided with a less than impressive guest bathroom. Here at The Holiday Inn Express we take pride in being one of the youngest properties in North Bay and we strive to maintain that standing in our appearance and cleanliness. Please know that we are thankful that you have brought this to our attention as we have now been able to acquire the appropriate tools to rectify the situation. I would encourage you to contact us directly if you would like to discuss your experience with us further. We thank you for your time here with us and we hope that during your next stay that we are able to exceed your expectations.
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Fort McMurray, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 3, 2013

Traveled from Alberta to Newfoundland (and back again).... Traveled with our 50lb Siberian Husky and Cat. Stayed here once but canceled my reservation for the returning stay, was very disapointed....Stayed across the street at Travelodge for my returning stay in North Bay it was much more cleaner and suited my needs better...
THE BAD:
- DIRTY! DAMP TOWEL BEHIND BATHROOM DOOR, THE FOLDED BATHTOWELS THAT HAD LADYS BLACK LONG HAIR FOLDED INTO THEM ( went to the front desk, he apologized and gave more towels)
- Room didnt smell very good, it was a petfriendly room, but it should of smelled better then it did
- What looked to be stains all over the floor (was hard to tell with the type of carpet)
- Not worth $170 a night, I've stayed at motels that were cleaner!

The Good:
- Pet Friendly (there is a section in the hotel with I think 10 pet friendly rooms, closed off from the rest of the hotel with its own entrance, good and bad I guess, better for the people with no pets or who is allergic, but I think its alienating the people with pets!)
- Coffee/Tea Maker In Room
- Off The Highway (we didn't hear any highway noises)
- Landry Facilty To Use
- Very Nice Breakfast Included (scrambed eggs, saugages, muffins, toast, pancake maker, coffee, tea, juice, ect..)

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelsey T, Front Office Manager at Holiday Inn Express Hotel & Suites North Bay, responded to this review, September 5, 2013
Thank you for taking the time to review our property. It is only through feedback such as yours tha we are able to analyze and imporve our Guest Service. We apologize that we were not able to you provide with the level of cleanliness that you expect and deserve. The issues you encountered, I can assure you, certainly is not the norm here at The Holiday Inn Express. I would like to take this opportunity to inform you that we will be reviewing our Housekeeping standards, and staff will be retrained accordingly. Please know that this issue has been addressed with the upmost importance. If you would like to discuss your recent stay with us further, please do not hesitate to contact us directly. We thank you for your patronage and hope that we will be able to accomodate you again in the future.
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Essex, Canada
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 1, 2013 via mobile

Very clean. Good service. Beds are very comfortable. If I was to change anything, would be the breakfast times. 7:30 to 9:30am is to early. Overall you can't go wrong. Pet friendly as well. Good location with easy access to the lake and city.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelsey T, Front Office Manager at Holiday Inn Express Hotel & Suites North Bay, responded to this review, September 5, 2013
It is thrilling to know that we were able to provide you with a clean and comfortable stay during your time at our property. As a dedication to be able to provide all services to our guests, our breakfast times reflect the most optimal period to serve it. We see the majority of our guests within the 6:30am to 9:30am time frame. If you are not an early riser we certainly do not want you to miss out! We are more than happy to try to accomodate you the best we can during your next stay with us. Just let us know what we can do for you and we would be happy to oblige!
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Bradenton, Florida
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 1, 2013

Holiday Inn has come (back) a long way the past several years. This is a NICE hotel/motel. Staff is friendly, courteous and helpful, and the facilities are very good. Spacious rooms with good beds.
I need two hundred words for this, but I've said it all above.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelsey T, Front Office Manager at Holiday Inn Express Hotel & Suites North Bay, responded to this review, September 5, 2013
Thank you, Jeff and Carol! We are glad that you enjoyed your time with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 26, 2013 via mobile

This hotel is an Oasis in the North. All staff are extremly helpful and pleasent. Rooms were spotless and very comfortable. The dining area is spacious and very well kept. Pet owners, you will not find a better place to stay with your furry friends, ad the pet area was quiet and well kept. Honestly, to the staff, you are exceptional and keep up the level of excellence as it is superb. Bravo!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelsey T, Front Office Manager at Holiday Inn Express Hotel & Suites North Bay, responded to this review, August 30, 2013
Thank you for you kind words! Here at the Holiday Inn we strive to keep our guests our number one priority and we are delighted to hear that we were able to offer you the very best service that you deserve. We look forward to welcoming you back in the future.
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Haliburton ontario
Top Contributor
99 reviews 99 reviews
42 hotel reviews
Reviews in 32 cities Reviews in 32 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed August 25, 2013

My husband and I were coming up for a fundraiser/ walkathon for a Dog rescue organization being held at Thompson Park. We were travelling with one of our dogs and I called this hotel to find out their policy on pets. The front desk clerk couldn't have been friendlier and more excepting of us bringing our dog. They DON"T charge extra to have your pet stay as do alot of hotels and when we arrived I found the hotel had done some little "extra's " for our Four Legged family members. They had a lovely side area ( Grass ) with picnic table, poop bag station with scoop and garbage can and were really welcoming to have us stay with them. I was also so impressed with the quality of our room, Spotlessly clean, brand new rain shower head , lovely fixtures and all around top quality items in room. Loved the larger then normal flat screen tv as well. We will definitely recommend this hotel to anyone travelling to North Bay and especially those traveling with their pets... Thanks Holiday Inn!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelsey T, Front Office Manager at Holiday Inn Express Hotel & Suites North Bay, responded to this review, August 30, 2013
We are so excited to hear that you were in town for the All Heart Pet Rescue walkathon! As many of our staff are pet owners themselves, we realize how important it is to be able to travel with your "furry" family. We hope you enjoyed your time out on the walkathon and we look forward to seeing you again next year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites North Bay

Address: 1325 Seymour Street, North Bay, Ontario P1B 9V6, Canada
Phone Number:
Location: Canada > Ontario > Northeastern Ontario > North Bay
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in North Bay
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites North Bay 2.5*
Official Description (provided by the hotel):
Holiday Inn Express Hotel & Suites North Bay.Enjoy comfort while you stay in our all new Award Winning Holiday Inn Express Hotel and Suites of North Bay, Ontario, conveniently located only nine kilometers from the North Bay Jack Garland Airport (YYB). Get ready for family fun at our North Bay hotel, located just off Highway 17 with easy access to several area attractions including the Lake Nipissing Waterfront, the Northgate Shopping Centre and Memorial Gardens. Also nearby are the Capitol Centre, Osprey Links Golf Course and the Chief Commanda cruises. If you want even more ideas, a tourist info centre is just next door to our North Bay hotel. Travelers on business will be impressed with our accommodations in North Bay, Ontario. Conveniently located along all highways leading to North Bay, this fully non-smoking hotel is only minutes away from bus, train and airport transportation with fast highway access to all areas surrounding the city. Our North Bay Airport hotel is within close proximity to businesses such as Boart Longyear, Atlas Copco, Cementation, Bombardier, Goodyear, Sandvik and many others. In addition, meeting rooms with business services such as free high-speed, wired or wireless Internet access are provided. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites North Bay
Holiday Inn North Bay
North Bay Holiday Inn
Holiday Inn Express Hotel & Suites North Bay Ontario

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