Several rooms were booked in advance for a family wedding in town August 24th - 27th. Most of us were in North Bay for the first time, also it was the first for some of us staying at a Holiday Inn Express and Suites. Check in was a breeze, our rooms were all clean and ready when we arrived. It was surely a pleasant experience, the staff at the front desk, those who worked on the floors as well as the dining room were all courteous. The refrigerator in one our rooms was not cooling properly, we called the front desk and by the time we returned to our room we had a working refrigerator. On Sunday another room was requested for a family member (staying at another hotel) who wanted to stay the last night with us was so graciously accommodated. Just want to say a great big "Thank You" for making our stay a memorable experience.