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“Ok hotel...needs a cleaning...” 3 of 5 stars
Review of BEST WESTERN North Bay Hotel & Conference Centre

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BEST WESTERN North Bay Hotel & Conference Centre
2.5 of 5 Hotel   |   700 Lakeshore Dr., North Bay, Ontario P1A 2G4, Canada   |  
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Ranked #9 of 26 Hotels in North Bay
GreenLeadersGold level
Mississauga, Ontario, Canada
Top Contributor
123 reviews 123 reviews
40 hotel reviews
Reviews in 49 cities Reviews in 49 cities
167 helpful votes 167 helpful votes
“Ok hotel...needs a cleaning...”
3 of 5 stars Reviewed June 9, 2014

My friend and I stayed here with her daughter at the end of May. We booked on hotwire, where it was rated 4-stars...so we were pretty disappointed with what we found when we arrived.

The hotel has plenty of parking and a nice lobby area, but no elevators. So we had to lug all of our stuff and the baby's stuff and the baby up the majestic staircase ourselves...not easy.

The room is big and looks nice, but there were hairs on the bed that did not belong to us. There was also some random hair in the bathtub. The toilet seat was clearly old and worn...with scratches and deep glaring grooves worn into the plastic...gross...

They provided only 'conditioning shampoo' instead of a separate shampoo and conditioner.

The shower did have a really nice shower head, good pressure etc. But the towels were also kind of old and a bit worn.

The tv had some issues...you couldn't use the hairdryer and have someone watching tv because it would make the tv go all blurry/fuzzy...weird.

There were not enough power outlets...nor were they conveniently located. So only one of us could charge our phone...there were no power outlets on the other side of the bed...even the lamp was attached with an extension cord that went under the bed to the other side...

There was a big, nice pool...but the pool area and locker room were disgusting...so much hair and dirt on the floors it made me want to puke while walking through...ewww. Someone just needs to get in there and clean up more often...much more often...

The restaurant was very good...but they fill it up with reservations...we had a lot of trouble getting a table and had to wait a long time...we were even basically told that we probably wouldn't get a table because of reservations... ummm it's a restaurant in a hotel...shouldn't they leave a few tables open for GUESTS?????

If I had a choice, I would stay at the Hampton next time (where I've stayed before and I know it's better quality...) or maybe try the Holiday Inn?....

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review, June 15, 2014
Thank you Jenn from TO for your comments, I apologize for the cleanliness issues that you found, I wish you can call the desk we would have moved you to another room. I will address issues with our housekeeping staff and do some retraining with our new staff so that they understand the important of brand standards and guests expectations.
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154 reviews from our community

Traveler rating
    38
    63
    28
    15
    10
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39
38
11
46
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Oakville, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 6, 2014 via mobile

Stayed at the Best Western for my son's soccer tournament. The staff was very responsive and cordial. The actual physical space was clean and updated. While it was not overly fancy -- it was very comfortable and in a good location

Stayed June 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review, June 9, 2014
Thank you Terry for your comment, glad that you found our staff friendly and that it was a good location for your needs. Look forward to having you stay with us again.
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Sooke, Canada
Top Contributor
145 reviews 145 reviews
32 hotel reviews
Reviews in 36 cities Reviews in 36 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed May 29, 2014

North Bay was mainly a place to stop for the night so as to see some family homes. I was not happy with having only double beds nor that breakfast was not included in the price. This hotel seems to cater to business and conferences, fortunately there was little sign of either. Cavernous, felt like a motel rather than a hotel. Only saving grace were the pool (did not use) and close to the lake.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review, May 30, 2014
Thank you Sigehaizi for your comments, yes we are a full service conference hotel, glad that you rated our rooms as being clean and that we have an indoor pool. We hope to see you when you visit family again.
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Ottawa, Canada
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 28, 2014

The rooms are what you would expect from a Best Western, clean, comfortable, and the usual amenities. The restaurant, which serves an Italian cuisine at lunch and dinner, is a destination in itself and well worth stopping for the night.

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review, May 29, 2014
Thank you Denis for your review, and we look forward to seeing you in the near future. All the best to you on your travels.
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Toronto, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 26, 2014

I use this hotel whenever I am in North Bay. Comfortable, clean room, with a king bed. The restaurant is fantastic. Italian theme, with great attention to detail. Breakfast choices are good and they will happily accommodate individual diet needs. No reason to look elsewhere if you find yourself in North Bay.

Room Tip: Ground floor King room was wonderful, great bed.
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review, May 27, 2014
Thank you for your feedback and that you feel that we are the only location that you like to stay at. We appreciate our customers comments.
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Tobermory
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 11, 2014

Good hotel. Nice pool and hot tub. Great food at the restaurant. The breakfast was especially fantastic. Great eggs benedict. Great bacon and eggs. The entire meal was done very well. I didn't get a change to try the Italian cuisine but I will make a point to do so when I return in the fall. The exterior of the hotel is a bit outdated but the rooms are adequate and redone with good bedding. There is lots of free parking and it is close to shopping areas. My only complaint..we could have used some more shampoo and soap in the room. Three people were sharing a room and we had only one tiny bottle of shampoo.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review, May 13, 2014
Thank you very much for your wonderful comments, we always keep additional supplies and free amentias at the front desk they would have loved to provide you with additional shampoos or forgotten toiletries.
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burlington, Canada
1 review
4 of 5 stars Reviewed April 27, 2014

everything was nice and clean, no complain at all. Restaurant is very good. expect one waitress that is not so smiling , seem to disturb her. Swimming pool was nice , hot tub is way too hot. Overall nice experience e will go again.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMBWNB, General Manager at BEST WESTERN North Bay Hotel & Conference Centre, responded to this review, April 28, 2014
Thank you Rene for your comments and feed back regarding your recent stay with the Best Western North Bay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN North Bay Hotel & Conference Centre

Address: 700 Lakeshore Dr., North Bay, Ontario P1A 2G4, Canada
Phone Number:
Location: Canada > Ontario > Northeastern Ontario > North Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in North Bay
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN North Bay Hotel & Conference Centre 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
IT'S OFFICIAL... The newly installed SIMMONS PILLOW TOP MATTRESSES, Wireless High Speed Internet, 37" LCD TVs in all guestrooms, FARINA RISTORANTE, FAB Lounge, new BUSINESS CENTRE, new fitness equipment and onsite guest laundry are a hit!! Over 2 million dollars has been spent since 2010 upgrading our public areas and guestrooms. Whether you're traveling for business or pleasure, we invite you to visit the refreshed Best Western Hotel and Conference Centre, located directly across from beautiful Lake Nipissing and only minutes to downtown North Bay's shopping, dining and entertainment options. We look forward to welcoming you soon to North Bay's Largest Conference Hotel where guests can earn Air Miles Reward Miles, Best Western Reward Points or Airline Miles. ... more   less 
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Also Known As:
BEST WESTERN North Bay Hotel & Conference Centre Ontario
North Bay Best Western

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