Let me start of by saying while I wasn't thrilled with our stay it had nothing to do with staff or cleanliness. The staff were very friendly and helpful. We arrived in town earlier than we had expected and were able to check in a little before 11am. Our room was very clean and was fairly nice.
The issue I had was that we ordered a non smoking room yet we were directly beside all of the smoking rooms. The second we opened our door we were assaulted by the thick smell of smoke and at several periods during our stay the VERY strong smell of marijuana smoke on top of that. When I brought up the issue to a staff member at the front desk I was told there was nothing they could do about it (which I understand) and that they would send a housekeeper to go spray the hallway. I'm not sure why anyone thought it would be a good idea to stick non smoking rooms directly beside smoking ones. I have never been to a hotel where they were even in the same hallway. I feel a little like maybe because we booked through a 3rd party site we were stuck in the worst absolute area for non smoking rooms.
Another odd thing that happened is when I went to check out they had no record of me actually checking in and we had been listed as no shows. I'm not sure how that mistake was made.
Lastly, while this hotel does have a restaurant, they don't offer the option of a continental breakfast. We didn't have time to go sit down in a restaurant and order our food. For the price of this hotel and it's apparent 3 star rating you would assume they would offer the option. I've been to far less expensive places that offered bountiful continental breakfasts to their guests.
All in all the hotel is great for what it is and again I have no complaints about the staff or the cleanliness but I really was expecting a lot more. I travel to North Bay every 6 weeks for work and I would not be upset if I had to stay at this hotel again, I'll just go in to it expecting a lot less now.
- Official Description (provided by the hotel):
- IT'S OFFICIAL... The newly installed SIMMONS PILLOW TOP MATTRESSES, Wireless High Speed Internet, 37" LCD TVs in all guestrooms, FARINA RISTORANTE, FAB Lounge, new BUSINESS CENTRE, new fitness equipment and onsite guest laundry are a hit!! Over 2 million dollars has been spent since 2010 upgrading our public areas and guestrooms. Whether you're traveling for business or pleasure, we invite you to visit the refreshed Best Western Hotel and Conference Centre, located directly across from beautiful Lake Nipissing and only minutes to downtown North Bay's shopping, dining and entertainment options. We look forward to welcoming you soon to North Bay's Largest Conference Hotel where guests can earn Air Miles Reward Miles, Best Western Reward Points or Airline Miles. ... more less
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- Also Known As:
- BEST WESTERN North Bay Hotel & Conference Centre Ontario
- North Bay Best Western