We had a reservation for 2 days at the Eagle's Wing. Ken and Rollice Blake, the hosts at Eagle's Wing, refused to give us two sets of keys, insisted that we remove our shoes, and closed the Venetian blinds when we opened the windows to ventilate our hot room. When I demanded two sets of keys because my husband was bicycling while I was going to plays at the Shaw Festival, the hosts acted as though my request was unreasonable. When I argued with them, they called the police and evicted us at 11:30 p.m. Now, they are charging us for two nights when we were there only five hours.
The Eagle's Wing is clean and quiet, but it is quite far from the Shaw Festival. It advertises that it has central air conditioning, but the cooling is often not turned on or is at too low a volume to cool the second floor where the guest rooms are. The hosts do not treat guests honestly and charge for services that they do not provide.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eagle’s Wing B and B have operated for twelve years without any issues until today. We hope to achieve the highest level of comfort during your visit and adjust the temperature, during the season, to ensure a comfortable experience. During your visit, the central air system was operating and we unaware that you may have experienced a slight discomfort with the temperature. Additionally, to ensure a level of cleanliness, we ask our guests to remove their shoes so that our establishment can meet yours and future guest’s expectations. We do supply slippers for those who prefer wearing some type of footwear in the house however most guests bring their own.
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After initially picking up your keys, no requests or comments was made until you enjoyed the sights and experiences of Niagara on the Lake, about 4 hours. Standards at ours and surrounding B and Bs have always been to issue one set of keys, not two, which allow access to the house and the room of stay. This standard has never been an issue in the past. When we informed you that a duplicate set of keys could not be provided, it led to an outburst from you and compromised the safety of our other guests and ourselves. We felt it was necessary to call the police to ensure the safety everyone. As a result, you were only charged for one night rather than the two night period that you originally requested.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.