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“very peaceful and relaxing” 4 of 5 stars
Review of Riverbend Inn and Vineyard

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Riverbend Inn and Vineyard
3.5 of 5 Hotel   |   16104 Niagara River Parkway, Niagara-on-the-Lake, Ontario L0S 1J0, Canada   |  
Hotel amenities
Essex, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“very peaceful and relaxing”
4 of 5 stars Reviewed yesterday NEW

It looks like an old Victorian home converted to a small hotel. Very clean and tastefully decorated. We were happily greeted by the front desk. The desk clerk was very helpful with our questions and very informative with the surrounding attractions. Our room was very nice and clean but we found our bed was not very comfortable. I think it was time for a new mattress. There is no pool, so keep that in mind. They have a beautiful bar and dining room with a view. The food was a little pricey but excellent. I would say mostly geared to mature adults,Very intimate and relaxing, which is what we wanted.... and NO KIDS.. which is also what we wanted.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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230 reviews from our community

Traveler rating
    144
    47
    22
    12
    5
See reviews for
18
167
3
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 2 days ago NEW

Very pretty inn, rooms nicely appointed, service very friendly, gorgeous view over the vineyards, and a very nice restaurant and patio. Have gone many times over the years. Three problems have cropped up that are systemic. First, a place called Kurtz has put up a permanent party tent in the vineyard which they book for parties, including weddings. You get loud LOUD! party music until 11pm any party night. This ruins the setting, and also makes the rooms facing into the vineyard very noisy. And the tent, which is HUGE, is an eyesore. Second, the owner has re-done the dining room to remove the piano and add many tables, making it crowded. Third, the owner is trying to feature their own wines, and have cut others, and as their wines are not that good, the restaurant has become problematic. Too bad. Still a very pretty place in a nice setting.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saranac Lake, New York
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
2 of 5 stars Reviewed 1 week ago

Its a very beautiful property in a beautiful setting, however, we didnt like the front desk management. There was a faint smile expressed to us at check-in and it seemed like we were a nuance by asking questions about the area. The room was not up to our standards once we had a closer look at cleanliness and worn fabrics. The bed was old and had body grooves left in it from all the use. I wouldnt stay here again at half the price.

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
1 review
3 of 5 stars Reviewed 2 weeks ago

My wife and I have stayed at the Riverbend three times in the last 6 years, our most recent stay having been for four nights ending September 14, 2014. My rating for this hotel considers all of my stays, and the fact that the Riverbend will be under new ownership in October, or the rating may have been a notch lower. A fair review should include all of the positive and negative issues, and there is much to like at this hotel:

1) The setting is beautiful. You are in a well maintained inn in the middle of a vineyard.
2) The room décor is very nice... not your standard hotel fair, but tastefully decorated. We stayed in a two room suite which was certainly roomy enough, but, as you will read below, wasn't perfect.
3) The restaurant is first rate. Breakfasts and dinners are enjoyed in an elegant room facing the vineyard. The food was terrific and fairly priced. The beef tenderloin I had was one of the best I have ever tasted and cooked medium rare to perfection.
4) For the most part, the staff was helpful and friendly. However, please read key failures below.
5) Although the location is not within the bustle and energy which is Queen St, the peaceful atmosphere was welcome, and the drive is only about two minutes to where the action is.

The bad:

1) It was a severe disappointment that my room was not cleaned by the housekeeping staff during our second day. We did not discover this until we returned to the room at 10:30 PM. The bed was unmade, the wet towels remained in the bathroom, not a thing was done. The desk person was apologetic and accepted the soiled towels in return for clean ones. The hotel offered, and we accepted a $100 credit and a little basket of wine and crackers, but we did not arrange our vacation to save a little bit of money. It is important to note that I had asked the desk person earlier in the day (at 1:30 PM, before my wife and I went out) when the room would be prepared and he said it would be done around 2:00 PM. I requested that he ask the staff for additional towels. Clearly that request was never made, since no one ever came to even clean the room.

2) The free wifi was worth the price. It was nearly useless in our room. With 3 of 5 bars of signal quite often, I was usually looking at Internet Explorers "oops" message.

3) The pillows were small and hard, and reminded me of oversized chicklets. Bring your own.

4) Don't ask for anything to eat at night after dinner is served. The refrigerators are locked, and the staff cannot access them. My wife and I had a craving for their delicious cheesecake, but it was locked up tighter than Fort Knox.

5) A two room suite should have more than one sink in the bathroom. My wife and I jockeyed for position often, and believe me, we are too old to jockey.

As a final comment, I discussed my housekeeping issue with the General Manager, who seemed really apologetic. She was genuinely enthused with the new ownership which will take over next month. We are not crossing this hotel off our list, but might try the Harbor House next!

  • Stayed September 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
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Toronto
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I was trying to book a room at Riverbent Inn for my friend's wedding. Linda the manager I spoke to on the phone was extremely rude and unhelpful. To start off, I told her I would like to have the wedding rate and I gave her my friend and her fiance's names. She said "I have NO IDEA who THESE people are, there are SO MANY weddings here". Wow, way to make people feel special to spend $$$ to celebrate their big day at the Riverbent Inn.

I asked her if it's free cancellation. She said to me "There is no such thing as free cancellation. I've never heard of that term in my entire life." She makes it sound so ridiculous for people to use the term "free cancellation", just because she hasn't heard of it herself. Does she even know how to use the internet? she should google more often to learn a few new things in her life.

The Riverbent Inn looks like a very nice establishment. I'm surprised that people like Linda would be hired there as a manager. This place desperately needs a new manager who has communication skills, who is knowledgeable, or just hire a nice person.

I have never stayed there so my review does not attest to the view, service or cleanliness. However, if the manager is any reflection of the establishment, I think I'll pass and book elsewhere.

  • Stayed August 2014, traveled with friends
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barrie ont
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 8, 2014

My wife and I visit NOTL at least once if not twice a year because of the great biking routes. This is the first time at the Riverbend and we are already looking forward to our next visit .From the wonderful greeting and friendly person at the desk when we walked in, to the great service and food, to the gift basket when we left one could not expect anymore. WE truly enjoyed our two night stay, thanks to the staff at the inn they deserve all the credit.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland Ohio
Top Contributor
51 reviews 51 reviews
31 hotel reviews
Reviews in 19 cities Reviews in 19 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed August 6, 2014

Stayed at Riverbend for 2 nights in a beautiful Victorian style clean spacious room. Niagra on the Lake is absolutely amazing. The vineyards, the parks, the little town, just so perfect. Check in was fast and nice. The old victorian mansion looks small in the lobby but is actually very large. We had the travel zoo voucher so we had many amenities. Our room was perfect with a perfect view of the vineyards. We enjoyed a lovely dinner, a bit costly but well worth it on the patio. We visited many wineries that were lovely as well. Breakfast was included and was tastey. Service was personable and the servers work hard and keep their friendly attitude and professionalism. The lobby staff very personable and accomadating. I completely loved this place and would recommend this place to couples as the romantic setting is so amazing. We recieved a lovely gift of wine, cheese, crackersand a candle as a parting gift. This place is just so wonderful. Thanks Riverbend and travel zoo for a perfect, unforgetable weekend getaway.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riverbend Inn and Vineyard

Address: 16104 Niagara River Parkway, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#7 Romantic Hotel in Niagara-on-the-Lake
#8 Family Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Riverbend Inn and Vineyard 3.5*
Number of rooms: 21
Official Description (provided by the hotel):
Riverbend Inn ; located outside one of the prettiest towns in Canada, along one of the most scenic roads anywhere in the world, stands a Georgian mansion surrounded by 17 acres of vineyards, manicured lawns and gardens, and only minutes from the old town of Niagara-on-the-Lake. Recently restored, all will enjoy the countryside from our bar and restaurant, vineyard patio or settle into one of our individually appointed rooms reflecting our commitment to the finer things in life. Drop by and enjoy a glass of our own Riverbend wine. ... more   less 
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Also Known As:
Riverbend Inn And Vineyard Hotel Niagara-On-The-Lake

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