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“Quaint friendly Inn” 5 of 5 stars
Review of The Charles Hotel

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The Charles Hotel
4.0 of 5 Hotel   |   209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada   |  
Hotel amenities
Certificate of Excellence 2014
Caledon, Canada
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
29 helpful votes 29 helpful votes
“Quaint friendly Inn”
5 of 5 stars Reviewed June 22, 2013

Charles Inn is a lovely 12 room Inn. I believe they said built in 1832. The reception ladies treat you like family. We asked for a room with balcony so we could sit outside in the morning and have our coffee, which you can get delivered to your room. We had stayed at the Prince of Wales before which is nice, but we LOVED this small quaint hotel. Cont. breakfast (which is included in room price) was delightful and served in sun-room area. The dinner in diningroom was fabulous. By 7:00 p.m. on a Wed. there wasn't a seat left. They have a great Chef. The whitefish was the best I have tasted, and the Lemon dessert was fantastic.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn P, Front Office Manager at The Charles Hotel, responded to this review, June 23, 2013
Dear Guest,

Thank you for your wonderful review of The Charles Inn! I am delighted to hear that our staff made you feel like family during your visit. The private balconies that some of our guest rooms offer certainly add a special touch and are perfect for a morning coffee! We hope to welcome you back to The Charles in the near future and to serve you another fantastic meal!

Sincerely,

Kaitlyn Pauls
Guest Services Supervisor
The Charles Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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257 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2013 via mobile

Our family stayed in two rooms at the Inn for an extended weekend the second week of June. One part of the party stayed in the Newark Room, and the other part stayed in the Renoir Room. Both rooms were a good size with a comfortable seating area, and a large, very well-kitted out bathroom. We had two kids, age 8 and 2, with us, and the Inn was extremely accommodating in providing for them. They have a wonderful continental breakfast that is complimentary and it is above and beyond a typical continental breakfast. It includes smoked salmon, delicious homemade granola and chutney, Brie cheese, croissants, a hard boiled egg and ham. You could order a made to order breakfast for a small additional cost, and our last day there they actually gave my daughter an extra poached egg, which they knew to be her favorite. The restaurant as part of the Inn is wonderful as well. We have stayed here for many years during the Shaw Festival and look forward to our visit each year.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn P, Front Office Manager at The Charles Hotel, responded to this review, June 23, 2013
Dear Guest,

Thank you for your wonderful reflection of your stay at The Charles Inn! I am delighted that you and your family continue to return to The Charles while you enjoy the Shaw Festival each year! Our breakfast is certainly a treat and I am glad that we were able to provide your daughter with a little something extra! We look forward to welcoming you back next year!

Sincerely,

Kaitlyn Pauls
Guest Services Supervisor
The Charles Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
misskay314
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 3, 2013

we stayed here for 4 days for a wedding. our room was rather small, but you can surely get a bigger room for more money. i thought our beds were very comfortable. bathrooms were spacious and clean. their continental breakfast is amazing. their hot breakfast was pretty good as well. the only thing was that we saw a centipede crawl in our bathroom, but i think that's because the building and structure of the inn is pretty old...
the inn is in great location....

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn P, Front Office Manager at The Charles Hotel, responded to this review, June 6, 2013
Dear Guest,

Thank you for taking the time to provide feedback about your stay with us! I am very pleased to read that you enjoyed our comfortable beds and delicious breakfast. I apologize for the insect you found in your room and trust that you otherwise had a very pleasurable experience. Thanks again and we hope to see you for a return visit!

Sincerely,

Kaitlyn Pauls
Guest Services Supervisor
The Charles Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 28, 2013 via mobile

We had the pleasure of staying at the Charles Inn over Memorial Day weekend, we had scheduled a wine tour leaving the Inn prior to checking in, we were traveling with friends, and it was both of our anniversaries, upon arrival, we were not expecting our room to be ready, but our friends room was ready, and they were graciously checked in early. Once back from our tour, and in our room, was a welcome gift and note, wishing us a Happy Anniversary. Our room, the Library was warm and welcoming, not an overly large room but it is an old Inn and it was more than sufficent. We had dinner here also, the food and service was beyond expectations. If you are planning a trip to NOTL, I highly reccomend The Charles Inn, for the high level of customer service, atmosphere, and quality of food and food service.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn P, Front Office Manager at The Charles Hotel, responded to this review, June 3, 2013
Dear Guest,

We appreciate you taking the time to reflect on your stay at The Charles Inn! I am delighted to hear that we made your Anniversary celebration special and we look forward to seeing you again in the near future!

Sincerely,

Kaitlyn Pauls
Guest Services Supervisor
The Charles Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 23, 2013

We have been visiting Niagara on the Lake each Spring for over thirty years and have stayed in many local hotels and some B&Bs. The Charles Inn has been our stay of choice for the past few years, drawn by the excellent dining - an always sumptuous dinner and a not to be missed breakfast. Just a couple of blocks from The Royal George Theatre and the hub of NOTL's activities, the Charles Inn provides a relaxing retreat. The service is excellent, with tea, coffee or hot chocolate served round the clock, on request. Each room is unique, but they are all comfortable.

Room Tip: The hotel often automatically provides upgrades if they have a better room available on check-in.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn P, Front Office Manager at The Charles Hotel, responded to this review, May 29, 2013
Dear John,

Thank you for posting your comments. I am delighted that you continue to stay at The Charles when you visit Niagara-on-the-Lake! We look forward to seeing you in the near future!

Sincerely,
Kaitlyn Pauls
Guest Services Supervisor
The Charles Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 14, 2013

We stayed the 20-21 April 2013 and were pleasantly surprised. The building is old, but beautifully cared for, and the bar served one of the best meals I have had in a long time. The staff were unobtrusive but available. The hotel is at one end of Niagara On the Lake but easy to walk to entire area.

Room Tip: We stayed on the main street which gets quiet after 10pm, so if you want quiet , pick a room at the...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn P, Front Office Manager at The Charles Hotel, responded to this review, May 15, 2013
Dear Valued Guest,

Thank you for taking the time to reflect on your stay with us! I am delighted to read your wonderful comments. We look forward to seeing you again!

Sincerely,

Kaitlyn Pauls
Guest Services Supervisor
The Charles Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 12, 2013

We had an extra night to spend before heading home, so we went back to Niagara on the Lake. When we went to the Chamber of Commerce accomadations Desk, they suggested the Charles Inn. They called ahead for us and got an excellent deal. When we arrived, we were also given an upgrade!! The staff was terrific, and our server from our meal the night before remembered s and said "Welcome back". The rooms (we saw 4) were fantastic. Many of their rooms have private verandas or balconies- what a bonus.
Our Balcony had a view of the golf course and the gardens which were in full tulip bloom.
Highly recommended.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn P, Front Office Manager at The Charles Hotel, responded to this review, May 14, 2013
Dear Guests,

Thank you for your wonderful feedback of The Charles Inn! We are delighted
that you enjoyed our hospitality and returned for an overnight stay after
dining with us. Relaxing on our verandahs is the perfect way to enjoy the
beautiful views of the golf course and gardens on a nice spring day! We
appreciate you taking the time to write a review and we hope to welcome
you back again soon!

Sincerely,

Kaitlyn Pauls
Guest Services Supervisor
The Charles Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Charles Hotel

Address: 209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
#3 Romantic Hotel in Niagara-on-the-Lake
#4 Luxury Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Charles Hotel 4*
Number of rooms: 12
Official Description (provided by the hotel):
From the moment that you walk through the door, you will know that this 1832 Inn is truly a special place. This luxurious Manor House offers 4-diamond accommodation and dining. Many of the rooms have wood burning or gas fireplaces; glass enclosed rain-head showers or jet-air tubs and private verandahs to enjoy the view of the golf course, main street or Lake Ontario. ... more   less 
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Also Known As:
The Charles Hotel Niagara-On-The-Lake

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