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“Lovely” 5 of 5 stars
Review of Harbour House Hotel

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Harbour House Hotel
4.0 of 5 Hotel   |   85 Melville Street | Box 760, Niagara-on-the-Lake, Ontario L0S 1J0, Canada   |  
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Summer Savings in Niagara
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Lovely”
5 of 5 stars Reviewed December 8, 2013

A great little hotel, nice staff great room with a very comfy bed and huge bathroom.
Short stroll into town with its great shops and historic ambience.
Nice self service breakfast with different hot option each day.
We would definitely recommend this hotel it was fantastic.

Room Tip: We had a superior room with a big bath and stand alone shower it had a nice harbour view.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larissa C, Front Office Manager at Harbour House Hotel, responded to this review, December 14, 2013
I am delighted to hear that you enjoyed the breakfast we offer and thank you for taking notice of our featured daily hot dish. Thank you for recommending our Harbour House Hotel and I look forward to welcoming you back on your next trip to Niagara-on-the-Lake.

Kind Regards,

Larissa Chunick
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

735 people have reviewed this hotel

Traveler rating
    610
    81
    31
    9
    4
See reviews for
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Waterloo, Canada
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 2, 2013

This was our tenth time here and as always it never disappoints ! The special touches; fresh cookies in the room.ice in the bucket, a bottle of wine. fireplace on and the music playing. Such a nice welcome upon entering our room. Staff remembers and does what ever you need to make the stay one to remember with such touches. Breakfast always has much to choice from , and the staff always there to ensure a needs are meet. Will return in April for the eleventh time in "Our Room"

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Canada
1 review
5 of 5 stars Reviewed December 1, 2013

A very delightful and pleasant visit to a beautiful hotel.
Harbour House Hotel is beautifully appointed, clean, welcoming and the staff are professional, approachable and courteous. The contact by email I had both upon booking prior to our stay and also after our visit was absolutely first class. I have stayed in some very nice hotels around the world but the personal service this Hotel has definitely been beyond compare; offering additional services and arrangements to facilitate our stay. I would not hesitate to recommend this establishment and will certainly return myself! Thank you HHH.

Room Tip: The Hotel looks like the pictures on the website, a true depiction.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larissa C, Front Office Manager at Harbour House Hotel, responded to this review, December 14, 2013
Thank you for taking the time to appreciate our team and their courteous and approachable personalities. I am so glad to hear that your impression of our Harbour House was everything we strive to offer on a daily basis. We take pride in offering that personal touch to as many guests’ stay’s as possible. I look forward to saying hello to you on your next visit to Niagara-on-the-Lake.

Warm Regards,
Larissa Chunick
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 1, 2013

My wife and I just spent 2 nights at Harbour House celebrating our 25th anniversary. The hotel is very well maintained and the staff is both friendly and enthusiastic. Our room (309) was perfect. Very large sleeping area with fireplace and an extra large bathroom with shower and jacuzzi tub. Large <a class="ktg6us78hf8vdu7" href="javascript:void(0)"><a class="ktg6us78hf8vdu7" href="javascript:void(0)">windows</a></a> on 2 sides provide lots of natural light and a great view of the marina and the river. We have stayed in most of the hotels in Niagara On The Lake over the past 25 years and this room is by far the nicest we have been in. They provide a very pleasant late afternoon wine and cheese offering that gives you an opportunity to meet other guests. It gives the hotel lobby area a feel you would get at a B & B. Breakfast is included and provides a nice selection with attentive service.
The only thing preventing me from giving Harbour House a 5 star rating is its lack of a <a class="ktg6us78hf8vdu7" href="javascript:void(0)"><a class="ktg6us78hf8vdu7" href="javascript:void(0)">restaurant</a></a>. It is not a big deal because the downtown area is just 5 blocks away. If you are not up to the walk the <a class="ktg6us78hf8vdu7" href="javascript:void(0)"><a class="ktg6us78hf8vdu7" href="javascript:void(0)">hotel</a></a> provides a shuttle service.
We will definitely return to Harbour House!!!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brockport, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed November 21, 2013

We stayed at the Harbour House earlier this week and really enjoyed our visit. The staff could not be more helpful or friendly. The room was so comfortable and the many lamps allowed for plenty of light. The warmth of the fireplace was an added bonus. We met another couple and we played a game in the dinning room both nights and we were offered water, ice and cookies while we played. The hotel is very quiet for sleeping. We will be back soon.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larissa C, Front Office Manager at Harbour House Hotel, responded to this review, November 26, 2013
Thank you for taking the time to take notice and appreciate our friendly and helpful staff. I am glad that you found your room to be equipped with enough lighting, and it helped in making your stay more enjoyable. I love hearing of experiences where our guests are able to connect with other couples staying in our Harbour House. I look forward to welcoming you back on your next visit to Niagara-on-the-Lake.

Kind Regards,
Larissa Chunick
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ajax, Canada
1 review
5 of 5 stars Reviewed November 20, 2013

This was a delightful experience for us... Harbour House exceeded expectations!! The beautiful decor, the warmth and friendliness of the staff all added to the charm of this bed and breakfast. Our room was very cozy with a fireplace and a king sized bed with comfy linens. The breakfast was
exceptional, and I know we will definitely be back. Worth your while to visit here - you won't be disappointed!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larissa C, Front Office Manager at Harbour House Hotel, responded to this review, November 26, 2013
I am thrilled to hear that our Harbour House exceeded your expectations, and I am thankful of your appreciation for our décor, linens, and warmth of the staff. We are proud to have such an amazing team and I will be sure to pass your compliments on to our wonderful staff. I look forward to saying hello to you on your return visit to Niagara-on-the-Lake.

Kind Regards,

Larissa Chunick
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bucks county
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 14, 2013

My wife and I tried to reconcile our average rating with the extensive praise that the Harbour House has received on the Trip Advisor site, so we thought about other excellent and very good hotels that we have stayed in all across Canada. We have stayed in 6 five star and 9 four star hotels in Canada over the past few years. We both tried to place the Harbour House in that constellation of fine hotels. Unfortunately, it didn't approach any of the 15. In fact, if it wasn't for the good breakfast and the friendly staff that served us (most especially Gillian), we would have rated the hotel as poor. For me personally, I would have appreciated more than very dim lighting and a decent place to sit down (my wife commandeered the only chair). We will neither return nor recommend Harbour House. Interestingly our stay was at the highly discounted off-season rate. At full price I would have been outraged.

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larissa C, Front Office Manager at Harbour House Hotel, responded to this review, November 15, 2013
Thank you for taking the time to provide us with your feedback regarding your stay. I am sorry to hear that your experience was anything but perfect. We do have many rooms with more natural lighting that we could have offered to you and I’m sorry that you found your room to be too dim. Likewise, we have a selection of rooms that offer larger seating with two reading chairs or even a couch. I would like to personally invite you back to Harbour House Hotel and assist in making your stay perfect. Please contact me at anytime by phone or email. I look forward to hearing from you and saying hello to you on your next visit to Niagara-on-the-Lake.
Warmest regards,

Larissa Chunick
Guest Services Manager
lchunick@harbourhousehotel.ca
1-866-277-6677
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Harbour House Hotel

Address: 85 Melville Street | Box 760, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Niagara-on-the-Lake
#1 Romantic Hotel in Niagara-on-the-Lake
#1 Luxury Hotel in Niagara-on-the-Lake
#7 Business Hotel in Niagara-on-the-Lake
#8 Family Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Harbour House Hotel 4*
Official Description (provided by the hotel):
With a design reminiscent of maritime life in the 1880's, Harbour House captures the essence of historic Niagara-on-the-Lake. Overlooking the Niagara River, Harbour House is within easy walking distance to the Shaw Festival theatres and many fine restaurants, shops and galleries. Our 31 guestrooms and suites feature king-size feather-top beds, whirlpool tubs, fireplaces and entertainment centres. Our tariffs include a European-style breakfast served in the conservatory. ... more   less 
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Also Known As:
Harbour Hotel

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