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“B&B Feeling with 5 Star Quality” 5 of 5 stars
Review of Harbour House Hotel

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Harbour House Hotel
4.0 of 5 Hotel   |   85 Melville Street | Box 760, Niagara-on-the-Lake, Ontario L0S 1J0, Canada   |  
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Summer Savings in Niagara
Oakville, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“B&B Feeling with 5 Star Quality”
5 of 5 stars Reviewed November 12, 2012

My wife and I stayed at the Harbour House for the weekend for our 35th wedding Anniversary this past weekend. We stayed in a 1 bedroom suite that was fantastic. It had everything we required and more, 3 Flat screen TVs, a well-appointed living room, a very oversized Jacuzzi tub and a Tassimo Coffee Machine. But most importantly I want to comment on how fantastic the staffs were. Right from the moment we checked in until we returned home we were made to feel welcome. Anything we asked for was accommodated quickly and with a smile. Harbour house has the feel of a BB but with the professionalism of a 5 star hotel.
Our experience started at check-in with the staff escorting us to our room versus just saying “here is the key”. All the staff was wonderful right from the person who made the reservation, to the housekeeping staff and the front desk reception. We want to comment about the staff at reception. The main person we connected with so sweet and helpful she actually took us back because we have not seen that level of service in years. When we asked if we could get a coffee for the room she jumped up and brought it to us in in china cups and delivered it with a huge smile. She even held the door for me as my hands were full with the tray. When we returned home she called me to let me know they found my Black Berry charging cable and she was going to UPS it back to me the next day.
The attention to the personal attention especially to the small detail and the friendly service at the Harbour House is their differentiator. My wife and I stay in Niagara on The Lake every year and generally a few times. We have always stayed at the Queens Landing and the Wales although they are nice facilities they were just that nice facilities. There are many examples of the small detail that their staff went out of their way to look after like the acknowledgment of our 35th anniversary with cookies and wine, the offer to have us shuttled to the various restaurants etc. and the constant request “can I help you”.
We will certainly be returning to their location!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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770 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
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English first
Cleveland, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2012

We spent a night here this past weekend and had a wonderful stay. The hotel is quite lovely, including the lobby, conservatory(where they serve breakfast), and the rooms. Everything was very clean. The bed was very comfy with high quality linens. The heated bathroom tile was a real treat! The breakfast was very nice. Everything was delicious. It's a short walk to the pretty, scenic waterfront park. The only problem we had was that our room was quite warm despite turning the heat down to low, but then we are accustomed to sleeping in a pretty cool room. The staff was very accommodating, so I'm sure they would have done whatever they could to fix it had we brought it to their attention. Overall, this was a great stay in a very quiet, cozy inn!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
5 of 5 stars Reviewed November 8, 2012

My wife and I spent one night at the hotel a week ago and thoroughly enjoyed our stay. The room was very nice and comfortable, the staff were very nice, the included breakfast suited us fine, and the front desk staff were very helpful with directions, suggestions, reservations, etc. Just a very good experience and would definitely recommend to others. We will stay there again next time in the area.

Room Tip: Ours was 3rd floor harbour view, but seemed very quiet throughout the hotel, so not sure there is mu...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 1, 2012

Stay was business related and overall very happy with the service, facility and location. The rooms are very comfortable, clean and well equipped. The meals were fine, although we had dinner offsite while there.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bridgeville, Pennsylvania
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 26, 2012

My wife and I had the pleasure of a three day visit to Niagara on the Lake. Although we've visited many times before, we never stayed at the Harbour House Hotel until this past trip.
We were both impressed with the overall cleanliness of the hotel, the decor and of course the great buffet breakfasts.
Our room was comfortable and clean. The Staff was great. We enjoyed our stay and look forward to going back.
Harbour House Hotel is expensive, but well worth the cost for the breakfast buffet alone.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Canada
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 9, 2012

It was a lovely hotel on the small size and the rooms were very comfortable and restful to sleep in. The washroom was exquisit and the wooden shutters were lovely and homey. The included breakfast was very nice and very much appreciated.

The only thing stopping another stay here again, is the high cost per night.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 29, 2012

Terrific weekend getaway for our wedding anniversary. The room was very cozy, the fireplace was wonderful on a very damp and chilly evening. Although the hotel was totally booked it was always nice and quiet. We didn't use our car all weekend, shuttle was available if we liked, although we walked to the shows and restaurants. We chose the package that included bikes with a picnic and passes to several wineries, it was one of the most enjoyable days I've ever had! The breakfast included fresh fruits, breads, cereals, pastries and some absolutely delicious warm breakfast casseroles (different each morning), everything was wonderful! The staff could have been any kinder and all were extremely helpful with any questions we had. The only negative would be that after traveling quite a distance and arriving after 3:00pm our room was not ready. Other than that ,everything was terrific!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harbour House Hotel

Address: 85 Melville Street | Box 760, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Niagara-on-the-Lake
#1 Luxury Hotel in Niagara-on-the-Lake
#1 Romantic Hotel in Niagara-on-the-Lake
#7 Business Hotel in Niagara-on-the-Lake
#7 Family Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Harbour House Hotel 4*
Official Description (provided by the hotel):
With a design reminiscent of maritime life in the 1880's, Harbour House captures the essence of historic Niagara-on-the-Lake. Overlooking the Niagara River, Harbour House is within easy walking distance to the Shaw Festival theatres and many fine restaurants, shops and galleries. Our 31 guestrooms and suites feature king-size feather-top beds, whirlpool tubs, fireplaces and entertainment centres. Our tariffs include a European-style breakfast served in the conservatory. ... more   less 
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Also Known As:
Harbour Hotel

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