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“GREAT Place for a Family to Stay” 5 of 5 stars
Review of 124 on Queen Hotel and Spa

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124 on Queen Hotel and Spa
124 Queen Street, Niagara-on-the-Lake, Ontario L0S1J0, Canada (Formerly The Victorian Villas Boutique Suites)   |  
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Morristown, New Jersey
1 review
1 helpful vote 1 helpful vote
“GREAT Place for a Family to Stay”
5 of 5 stars Reviewed January 4, 2014

We stay at the beautiful Victorian Villas every time we come to Niagra-on-the-lake! The rooms are a dream! They are all so beautifully done! The bed is to die for! They really think of everything when they stock the place up! They even have cupcake pans!! With it being the holidays, we decided to have some family over for a home cook meal. The kitchen had everything needed for my husband to cook a crowd pleasing meal. Truly a home away from home!! If only our home was as beautiful as the units in this hotel! The staff were so welcoming and eager to help with recommendations and activities to do around town! They even called us after we got to our room to make sure that everything was to our liking and to see if they could accommodate further. The location is great because it is right in the heart of town! They have everything you need...Spa and a Starbucks too! We stay at a lot of hotels and this one is one of the best! We can't wait to stay there again!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victorian_Villas, General Manager at 124 on Queen Hotel and Spa, responded to this review, January 31, 2014
Hello “Katie J”, thank you very much for allowing us to be your home away from home, yet again. We at the Victorian Villas really appreciate you taking the time to post this review. It sounds like you were able to take advantage of all the amenities in the Two Bedroom Villa. We love to hear that guests are able to cook a full meal by having every utensil they need. I look forward to welcoming you home again soon.

Regards,
Corey Stirrett
General Manager
The Victorian Villas Hotel and Spa
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206 reviews from our community

Traveler rating
    186
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
London, Canada
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 16, 2013

We have stayed at Niagara on the Lake annually for several years and this by far is the best hotel we've stayed at. We were in the three bedroom Villa which was perfect for three couples. Each had their own bedroom and privacy but we could join together in the living room/kitchen. The smaller bedroom with the queen bed could use a chair. The bedding and towels were luxurious and the ammenities best ever. The beds were incredibly comfortable. The kitchen has top line appliances and great dishes and cookware. I travel for business and have been in hotels for 100 nights so far this year and this hotel was the cleanest I have ever seen one. The rooms are spread over several locations - ours was nearer the clock tower. Very quiet location and close to main street. The shuttle provided by the hotel is terrific - it will take you anywhere in town. It was preferrable to leave our vehicle parked in the one spot and not worry about finding parking somewhere else in town. The staff were very friendly and accommodating. Jason was our shuttle driver - great first impression of this hotel with his humour and helpfulness. Meaghan at the front desk very accommodating, professional and friendly. Would definitely recommend this hotel and would return again.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victorian_Villas, General Manager at 124 on Queen Hotel and Spa, responded to this review, December 28, 2013
Dear “Heather M” Thank you for taking the time to write this review. Our King Street location is perfect for the couple’s getaway. You should invite 2 other couples to join you in the summer as we actually have 5 bedrooms and bathrooms at that location with a private patio overlooking the main street for you to enjoy. It is a pleasure to work with such a great team.. some of who you mentioned in your review. Although Jason is our newest employee he has fit right in here and we are very fortunate to have him on our team. Please so not hesitate to contact us if you are planning a trip to Niagara!

Cheers,
Corey Stirrett
General Manager
The Victorian Villas Hotel and Spa
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Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 3, 2013

You will be thrilled to have picked this property at Niagara On The Lake. My husband and I have stayed at almost all the hotels and rate this the top of our list. The staff were welcoming and very helpful the room was perfect. And the bed was soooo comfortable. We have already booked back our next visit. Great location.

Room Tip: truly no tip all the rooms are wonderful . Yes I looked at them all. truly.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victorian_Villas, General Manager at 124 on Queen Hotel and Spa, responded to this review, December 28, 2013
Hello Briland13. Thank you for the wonderful review of your recent experience at the Victorian Villas. It’s nice to hear you found our beds so inviting! Thanks for rebooking with us; we look forward to your next stay! Please let us know if there is anything we can assist you with.

Kindest Regards,
Corey Stirrett
General Manager
The Victorian Villas Hotel and Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 1, 2013

Just spent a weekend here and had a really good stay. The rooms are very comfortable, the welcome at reception was great and the location is perfect - right in the heart of NOTL. Having Treadwells restaurant in the building was also very convenient - we had a really good meal there and it is obviously very popular with the locals. Having said that the location makes it very easy to get out the other excellent restaurants in downtown NOTL which is a good thing as Treadwell's isn't exactly inexpensive

A couple of minor comments:
1) Parking is theoretically reserved for hotel guests but it didn't seem to be kept that way - the car park was pretty full during the day and I don't think all the cars belonged to guests. We were lucky in that the hotel wasn't full this weekend but I suspect that this might be a problem at busier times
2) Silly thing, but the hotel really needs to either prepare a listing of available TV channels or program the darn TV's to only go to ones that are in fact available. I know I don't go to NOTL to watch hotel room TV, but it would make it a lot more convenient to find the odd shows I do want to see.

All in all I'll definitely be back there. We have stayed most frequently at the Vintage hotels such as Queen's Landing, Pillar and Post and Prince of Wales and I would definitely rate the Villas as being at least of the same standard of accommodation

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victorian_Villas, General Manager at 124 on Queen Hotel and Spa, responded to this review, December 28, 2013
Dear Colin. Thank you for taking the time to write this review of your recent stay with us. It’s nice to hear you had such a great experience with us and an enjoyable dinner at Treadwells! You have brought up some great points and we appreciate your feedback. There is always parking for all of our guests of the hotel. During the day we also have our retail tenants that park in the lot, so I can see how it may look full.. We have recently installed a parking arm to ensure our lot parking is reserved for guests. We are also working on creating a program listing for the televisions, to in fact only list the channels that are available. We look forward to seeing you again in the future.

Regards,
Corey Stirrett
General Manager
The Victorian Villas Hotel and Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kenmore, New York
1 review
5 of 5 stars Reviewed November 30, 2013

What a great establishment. Extremely classy and well run! I will come back her atleast once a year. No one does a better job in Niagara on the lake. Amazing experience I felt so well rested! amazing bedding and bed! What brand of bedding does your fine company use?

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victorian_Villas, General Manager at 124 on Queen Hotel and Spa, responded to this review, December 28, 2013
Hello Greg G. We love to hear that you enjoyed your recent stay with us at the Victorian Villas. If you would like to email our reception at office@thevictorianvillas.com, we would happy to provide you with more information on our sheets and bedding! Most guests that stay with us end up purchasing a set of sheets off of us at departure. Thank you for the review; we hope to see you again soon.

Cheers,
Corey Stirrett
General Manager
The Victorian Villas Hotel and Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 25, 2013

My husband and I were celebrating our 1st wedding anniversary this past weekend and were going to stay in another hotel in the Niagara on the Lake area. After coming across your outstanding rating on Trip Advisor we quickly changed our plans. Wow, are so glad we did. It started off amazing right from the time of booking the reservation with Megan down to our arrival with Megan and Debbie. They were both delightful and sincere as they wished us a happy anniversary as soon as we checked in at the lobby. They offered help with luggage assistance, specialty coffees at arrival and even offered to help us with any arrangements that we would need booked during our stay. They booked us a couples massage in the spa and it was so relaxing. The staff there greeted us and wished us a happy anniversary too! It was nice to feel so welcome and nice to see such communication amongst staff. Now our room, Absolutely breathtaking. The pictures do not do it justice and we were beyond happy. It is the cleanest accommodations we have ever had the pleasure of staying in and will be hard to compare to other hotels. The décor is stunning. They have thought about every little detail. After returning from our massage we came into our suite to find the lights dimmed, romantic music playing and a bottle of wine. How very thoughtful of the staff for doing this for us. It made our entire night. Thank you all, each and every staff member for such a wonderful evening and this will always be our only choice while visiting Niagara on the Lake.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victorian_Villas, General Manager at 124 on Queen Hotel and Spa, responded to this review, December 28, 2013
Dear “Beth S”, thank you for taking the time to write this review of your recent experience at the Victorian Villas. It was our pleasure to add a few special touches to your weekend with us. We were so happy to be a part of your first anniversary celebrations and we’re glad to read that you had such an enjoyable and memorable stay with us! It also sounds like you were able to take advantage of some of the services offered at the spa. Our housekeeping team does an excellent job in keeping the rooms in great shape. We hope to see you both again for future celebrations.

Kindest Regards,
Corey Stirrett
General Manager
The Victorian Villas Hotel and Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredonia, New York, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 12, 2013

My wife and I spent a night there and it was excellent. Great location and the room was modern and immaculate. Have stayed at the other larger hotels in NOL before and now have found our favorite. The front desk was very friendly and welcoming. We've already talked about a return visit.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victorian_Villas, General Manager at 124 on Queen Hotel and Spa, responded to this review, November 23, 2013
Hi Joe. Thank you for being our 100th review on Trip Advisor, and taking the time to write this comment on your visit to the Victorian Villas. We love to hear when our guests have enjoyed their stay! We look forward to welcoming you back soon.

Best Regards,
Corey Stirrett
General Manager
The Victorian Villas Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about 124 on Queen Hotel and Spa

Address: 124 Queen Street, Niagara-on-the-Lake, Ontario L0S1J0, Canada (Formerly The Victorian Villas Boutique Suites)
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Number of rooms: 28
Official Description (provided by the hotel):
Unsurpassed luxury awaits you at 124 on Queen Hotel & Spa. Choose from a range of stylish accommodation options including deluxe rooms and multi bedroom villas and enjoy five diamond service that will exceed your expectations. Situated on the main street of Old Town, the heart of Niagara on the Lake is just steps away, and our exceptional Concierge Team is ready to assist you with every request. Stay fit in our 24-hour fitness facility, or relax at our world class Spa at 124. 124 On Queen offers a wide range of amenities to all our guests along with daily cleaning services and 24-hour reception. Each room is also full of special touches to make your stay as enjoyable as possible. 124 On Queen Hotel & Spa is located 30 minutes from Niagara Falls and 90 minutes from downtown Toronto. Come enjoy the Niagara on the Lake lifestyle in style - only at 124 on Queen. ... more   less 
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