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“The Shaw Club at NOTL” 4 of 5 stars
Review of Shaw Club Hotel & Spa

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Shaw Club Hotel & Spa
4.0 of 5 Hotel   |   92 Picton Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada   |  
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Boynton Beach, Florida
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“The Shaw Club at NOTL”
4 of 5 stars Reviewed August 5, 2014

The Shaw Club Hotel is a first class, well organized and operated establishment. It has been elegantly furnished in a pleasing and modern design with many attractive and comfortable features. The very functional lobby has a lounge room for quiet reading with a Keurig always available for refreshment. A computer is also located in the very cozy room which just right in size and is fitted with attractive and comfortable seating and really puts one at ease.
The rooms have been furnished in a modernistic tone as well. The large walk in shower boasts two sources of spray, individually controlled. The large vanity mirror has a small built in TV screen for those who need that sort of thing.
However, sad to report the rooms have several severe detractions. First of all they are small by any standard and certainly for a first class hotel like this that charges over $200/ day so that after all the taxes you are paying about $300 for the room. Additionally there is no chest of drawers, just several cubbies in a big armoire (some of which are occupied by ice maker, coffee maker and video player). The spacing is so tight that with the doors to the armoire opened no one can walk around the bed. In addition the solitary hanger "rod" is at right angles to what you would normally expect so that you have to search through all the clothes in the front to get to the stuff in the back. The rod doesn't even pull out, but is fixed in place, so it is even more awkward than I have described. Other inconveniences are in the location of the lounge furniture such that you can't sit on it and watch TV.
On the bright side the personnel, especially at the front desk, couldn't be more pleasant, cheerful and extraordinarily helpful. No effort was too much for them and we relied on their help often. It was always accurate and they constantly asked for our experiences to expand their knowledge.

Room Tip: Stay on the second floor.
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, 3 weeks ago
Thank you so much for taking the time to write such a detailed review! I’m thrilled to hear you enjoyed all the amenities we have to offer, from our guest lounge to our rain showers. I have noted your comments regarding the space allocation in the room, we are looking into the closet issue you experienced right away. Thank you so much for letting us know. I will be sure to pass on your kind comments to the guest services team, they will be thrilled to hear that they made your stay extra special! I look forward to welcoming you back to Shaw Club Hotel & Spa soon!



Yours in Hospitality,
Lisa McDonald
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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614 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 3, 2014

After our second consecutive stay at The Shaw, we doubt that we’ll ever stay anywhere else on our annual trip to Niagara-on-the Lake for the Shaw Fest. It’s the perfect location for anyone attending the plays and close to excellent restaurants, shopping and the wineries. In fact, Zee’s Restaurant at The Shaw has become our favorite place to dine. The rooms are nicely decorated, clean and have all the necessary amenities. Our suite had a spa-like bathroom, comfortable living room with fireplace, mini-bar and a small balcony overlooking the Shaw Festival Theater. But the most outstanding feature of the property is its warm, welcoming and attentive staff. Everyone from the front desk to housekeeping and the wait staff went out of their way to make this a memorable getaway. Lisa recommended several of out-of-the-way wineries based on our particular tastes that we would have never discovered on our own. It’s easy to see why this is one of Niagara’s Finest!

Room Tip: A larger room or suite is a good choice for a longer stay.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, 3 weeks ago
Thank you for taking the time to reflect on your stay at Shaw Club! I am so glad that you enjoyed the many comforts and amenities our Suite has to offer. We are so fortunate to have such a dedicated team who truly care about our guests. It is always a pleasure recommending some of our favourite wineries. We hope to see you on your next visit to Niagara-on-the-Lake and wine country!

Sincerely,
Kaitlyn Pauls
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York State
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 3, 2014

Niagara-on-the-Lake is so lovely, lots of flowers and quaint shops. The sleek modernism of the Shaw Club is a welcome respite from the cottage garden ambiance. The Shaw Club rooms are in neutral shades, with the coolest bathrooms around. Beds are lush and comfortable. Every aspect of the hotel is spotlessly clean and maintained.
The staff is simply outstanding - friendly, knowledgeable, professional. Whether on the phone or by email their responses are quick and clear, and once yo are there they are at your service.
We usually day-trip to NOTL, but if we do another overnight stay it will be at the Shaw Club.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, 3 weeks ago
We appreciate you taking the time to write a review of your stay at Shaw Club. I am so glad that you appreciated the unique contemporary decor throughout the hotel and I will pass on your kind comments to the staff. We look forward to welcoming you back on your next visit to Niagara-on-the-Lake!

Sincerely
Kaitlyn Pauls
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vaughan, Canada
Top Contributor
82 reviews 82 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed August 2, 2014

Although we have stayed in one of its sister properties, The Harbour House, this was our first time at this hotel.
Amazing friendly staff, very pleasant room and an enjoyable ambiance.
The room wasn't all that large, but it was spotlessly clean and very well designed, including a jacuzzi in the bedroom area.
Very enjoyable stay - we would definitely go back.

Room Tip: Ask for the main building
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, 3 weeks ago
Thank you for taking the time to post a review of your visit with us. I am delighted to hear that you enjoyed your stay and the relaxing comforts of the Jacuzzi tub in your room! We hope to welcome you back to the Shaw Club for your next getaway to Niagara-on-the-Lake!

Sincerely,
Kaitlyn Pauls
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 1, 2014

Stayed at the Shaw Club for one night after 2 days in Niagara Falls with my wife, and two early teen boys.
The contrast between the two locales may influence my review.
The Falls has the obvious draw of the falls themselves which are so powerful.
The rest of Niagara Falls is Vegas in all the bad ways.
NOTL is an anecdote, refined, relaxing, charming.

It was a lovely July weekday, the town in full summer bloom.
We checked in two hours early and our room was ready!
The process was fast, and friendly.
We ate dinner at the Zee Restaurant attached to property later that night and sat on the covered veranda.

Our server was delightful, and knowledgeable about menu and local wines.
We had a king room suite with a double pull out in living room.
Pull out was a bit hard to sleep on, but they always are.
Otherwise room was large enough, and gad a nice wet bar in living room.

The are bikes for rent by the hour, and a small gym in the basement.
The breakfast was again on the terrace of the attached Zee Restaurant for a reasonable discounted hotel guest rate of $12. By any hotel standard a deal.

All in all a great, but too short visit.
Put this place on your list, well worth the stay, room rate for peak season is comparable.
Decor is contemporary, and a nice balance to the typical Victorian feel or of most other NOTL spots.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, 3 weeks ago
Thank you for your kind comments and for taking the time to write this review. I am so glad that you discovered and enjoyed the charming and relaxing atmosphere of Niagara-on-the-Lake during your stay at the Shaw Club. We hope to see you again the next time you are in the area!

Sincerely,
Kaitlyn Pauls
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 1, 2014

Great time at the Shaw Club Staff was great and very friendly We were celebrating our twentieth Had the Wine and Dine package Dinner was super and breakfast out on the porch was great Would go back in a minute Thanks Shaw Club for the great time!!

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, 3 weeks ago
Thank you for your review and for choosing the Shaw Club for your 20th Anniversary getaway! I am thrilled that you had a great stay and I hope to welcome you back for another celebration in the near future!

Sincerely,
Kaitlyn Pauls
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shaw Club Hotel & Spa

Address: 92 Picton Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Niagara-on-the-Lake
#2 Romantic Hotel in Niagara-on-the-Lake
#2 Spa Hotel in Niagara-on-the-Lake
#4 Family Hotel in Niagara-on-the-Lake
#5 Business Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaw Club Hotel & Spa 4*
Official Description (provided by the hotel):
The Shaw Club Hotel epitomizes contemporary luxury. Designed to feel more like a private club than a hotel, each sophisticated guestroom is individually accentuated with the latest technology and has been designed to ensure unparalleled comfort. Located directly across the street from the Shaw Festival Theatre, The Shaw Club offers full service accommodation and extraordinary dining at its restaurant, Zees Patio & Grill. ... more   less 
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Also Known As:
Shaw Club Hotel Niagara-On-The-Lake
Shaw Club Hotel And Spa
Shaw Hotel

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