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“Ideal Location for the Shaw Fest!” 5 of 5 stars
Review of Shaw Club Hotel & Spa

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Shaw Club Hotel & Spa
4.0 of 5 Hotel   |   92 Picton Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada   |  
Hotel amenities
Pittsburgh, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Ideal Location for the Shaw Fest!”
5 of 5 stars Reviewed August 3, 2014

After our second consecutive stay at The Shaw, we doubt that we’ll ever stay anywhere else on our annual trip to Niagara-on-the Lake for the Shaw Fest. It’s the perfect location for anyone attending the plays and close to excellent restaurants, shopping and the wineries. In fact, Zee’s Restaurant at The Shaw has become our favorite place to dine. The rooms are nicely decorated, clean and have all the necessary amenities. Our suite had a spa-like bathroom, comfortable living room with fireplace, mini-bar and a small balcony overlooking the Shaw Festival Theater. But the most outstanding feature of the property is its warm, welcoming and attentive staff. Everyone from the front desk to housekeeping and the wait staff went out of their way to make this a memorable getaway. Lisa recommended several of out-of-the-way wineries based on our particular tastes that we would have never discovered on our own. It’s easy to see why this is one of Niagara’s Finest!

Room Tip: A larger room or suite is a good choice for a longer stay.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, August 24, 2014
Thank you for taking the time to reflect on your stay at Shaw Club! I am so glad that you enjoyed the many comforts and amenities our Suite has to offer. We are so fortunate to have such a dedicated team who truly care about our guests. It is always a pleasure recommending some of our favourite wineries. We hope to see you on your next visit to Niagara-on-the-Lake and wine country!

Sincerely,
Kaitlyn Pauls
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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708 reviews from our community

Traveler rating
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41
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
New York State
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed August 3, 2014

Niagara-on-the-Lake is so lovely, lots of flowers and quaint shops. The sleek modernism of the Shaw Club is a welcome respite from the cottage garden ambiance. The Shaw Club rooms are in neutral shades, with the coolest bathrooms around. Beds are lush and comfortable. Every aspect of the hotel is spotlessly clean and maintained.
The staff is simply outstanding - friendly, knowledgeable, professional. Whether on the phone or by email their responses are quick and clear, and once yo are there they are at your service.
We usually day-trip to NOTL, but if we do another overnight stay it will be at the Shaw Club.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, August 24, 2014
We appreciate you taking the time to write a review of your stay at Shaw Club. I am so glad that you appreciated the unique contemporary decor throughout the hotel and I will pass on your kind comments to the staff. We look forward to welcoming you back on your next visit to Niagara-on-the-Lake!

Sincerely
Kaitlyn Pauls
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vaughan, Canada
Level Contributor
113 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed August 2, 2014

Although we have stayed in one of its sister properties, The Harbour House, this was our first time at this hotel.
Amazing friendly staff, very pleasant room and an enjoyable ambiance.
The room wasn't all that large, but it was spotlessly clean and very well designed, including a jacuzzi in the bedroom area.
Very enjoyable stay - we would definitely go back.

Room Tip: Ask for the main building
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, August 24, 2014
Thank you for taking the time to post a review of your visit with us. I am delighted to hear that you enjoyed your stay and the relaxing comforts of the Jacuzzi tub in your room! We hope to welcome you back to the Shaw Club for your next getaway to Niagara-on-the-Lake!

Sincerely,
Kaitlyn Pauls
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 stars Reviewed August 1, 2014

Stayed at the Shaw Club for one night after 2 days in Niagara Falls with my wife, and two early teen boys.
The contrast between the two locales may influence my review.
The Falls has the obvious draw of the falls themselves which are so powerful.
The rest of Niagara Falls is Vegas in all the bad ways.
NOTL is an anecdote, refined, relaxing, charming.

It was a lovely July weekday, the town in full summer bloom.
We checked in two hours early and our room was ready!
The process was fast, and friendly.
We ate dinner at the Zee Restaurant attached to property later that night and sat on the covered veranda.

Our server was delightful, and knowledgeable about menu and local wines.
We had a king room suite with a double pull out in living room.
Pull out was a bit hard to sleep on, but they always are.
Otherwise room was large enough, and gad a nice wet bar in living room.

The are bikes for rent by the hour, and a small gym in the basement.
The breakfast was again on the terrace of the attached Zee Restaurant for a reasonable discounted hotel guest rate of $12. By any hotel standard a deal.

All in all a great, but too short visit.
Put this place on your list, well worth the stay, room rate for peak season is comparable.
Decor is contemporary, and a nice balance to the typical Victorian feel or of most other NOTL spots.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, August 24, 2014
Thank you for your kind comments and for taking the time to write this review. I am so glad that you discovered and enjoyed the charming and relaxing atmosphere of Niagara-on-the-Lake during your stay at the Shaw Club. We hope to see you again the next time you are in the area!

Sincerely,
Kaitlyn Pauls
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed August 1, 2014

Great time at the Shaw Club Staff was great and very friendly We were celebrating our twentieth Had the Wine and Dine package Dinner was super and breakfast out on the porch was great Would go back in a minute Thanks Shaw Club for the great time!!

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, August 24, 2014
Thank you for your review and for choosing the Shaw Club for your 20th Anniversary getaway! I am thrilled that you had a great stay and I hope to welcome you back for another celebration in the near future!

Sincerely,
Kaitlyn Pauls
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Markham, Canada
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 28, 2014 via mobile

This was our first time at the Shaw Club and it was very good. Room was clean and comfortable. We had dinner at Zee's and was great. Breakfast was good but expensive. I would stay here again but choose other spots for dining.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn P, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, August 24, 2014
Thank you for choosing shaw club for your Niagara on the lake getaway! I’m happy to hear you enjoyed your stay! Thank you for your kinds words, I will be sure to pass on our comment the rest of the time. I look forward to welcoming you back to Shaw Club soon!

Sincerely,
Kaitlyn Pauls
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shaw Club Hotel & Spa

Address: 92 Picton Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Niagara-on-the-Lake
#2 Spa Hotel in Niagara-on-the-Lake
#2 Romantic Hotel in Niagara-on-the-Lake
#4 Business Hotel in Niagara-on-the-Lake
#6 Family Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaw Club Hotel & Spa 4*
Number of rooms: 30
Official Description (provided by the hotel):
The Shaw Club Hotel epitomizes contemporary luxury. Designed to feel more like a private club than a hotel, each sophisticated guestroom is individually accentuated with the latest technology and has been designed to ensure unparalleled comfort. Located directly across the street from the Shaw Festival Theatre, The Shaw Club offers full service accommodation and extraordinary dining at its restaurant, Zees Patio & Grill. ... more   less 
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Also Known As:
Shaw Club Hotel Niagara-On-The-Lake
Shaw Club Hotel And Spa
Shaw Hotel

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