My husband and I recently stayed in the King Annex Room with whirlpool and thoroughly enjoyed it. Upon arrival we were greeted by Cooper, the concierge, who was extremely friendly and helpful, and who offered us a glass of champagne (nice touch and very welcome after nearly 3-hour drive from downtown Toronto!). Our room was very comfortable and clean (this coming from someone who is extremely picky!). There was also a beautiful card and bottle of wine in our room, courtesy of Shaw (it was our 20th wedding anniversary). Again, this was really a nice touch and what, in my opinion, makes the Shaw hotel stand out. All staff were friendly and went out of their way to make you feel welcome. We will definitely be back! Thanks for an amazing night!