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“Great weekend stay!” 5 of 5 stars
Review of Shaw Club Hotel & Spa

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Shaw Club Hotel & Spa
4.0 of 5 Hotel   |   92 Picton Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada   |  
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Summer Savings in Niagara
Youngstown, Ohio
1 review
“Great weekend stay!”
5 of 5 stars Reviewed October 6, 2013

I took my wife to NOTL for her 50th birthday and the Shaw Club helped make for a great weekend! From the moment we walked in, the front desk-concierge was extremely friendly and welcomed us to town. I also called ahead and asked to have tulips delivered (my wife's favorite flower) and sure enough a beautiful bouquet of multi-colored tulips were in the room as requested. The room was clean and well appointed. While we did not have dinner at the hotel, we did enjoy a cheese tray and wine in the lounge and it was delicious! We had only one hiccup, the toilets ran slow and dripped and even though we did ask for service before we left for a day of shopping, we returned to the same issues.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, October 9, 2013
Thank you for choosing Shaw Club Hotel & Spa for your birthday celebration! It was our pleasure to make arrangements for the tulips, I'm happy to hear you enjoye your stay with us! I have had maintenance look into the issue you experienced further and I can assure you it has been resolved. I apologize for any inconveniences this may have caused during your stay with us. Please do not hesitate to contact me directly for any future visits to beautiful Niagara-on-the-Lake, I would be happy to make any and all arrangements for you!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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615 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
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  • French first
  • German first
  • Portuguese first
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English first
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 6, 2013

I went with a friend and we had a great stay here. A bit pricey but worth it -- outstanding service, very clean and nice rooms (we had a king room in the annex). Nice brunch. Free DVDs to watch in your room if you feel so inclined. Shaw was also right on the main strip in Niagara on the Lake --- we were easily able to walk to dinner and the theatre. Also had a massage at their spa and was also excellent. Top notch place!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, October 9, 2013
Thank you for taking the time to reflect on your stay with us! I’m thrilled you enjoyed every aspect of your stay. I look forward to welcoming you back to Shaw Club Hotel & Spa soon!


Yours in Hospitality,
Lisa McDonald
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 3, 2013 via mobile

When my company was looking for a location to hold a strategic planning retreat, I immediately thought of The Shaw Club as a hotel that met all the criteria. Based on a recent stay, I knew they paid keen attention to customer service and ensured the rooms were well kept and spotless. Zee's restaurant was excellent so I also knew enjoyment of good food would be guaranteed. I checked prices at other hotels, and while not the least expensive, quality of hotel and food assured that our team would find their accommodations pleasant and the food good. We were not disappointed from the first telephone call, Ian looked after everything. He went above and beyond to make sure every question was promptly answered and he genuinely cared about our goals and what was important. I can't say enough about his efforts. When a glitch happened and he realized The Shaw couldn't accommodate 3 of our staff, he didn't pass the buck. He owned it and made arrangements for 3 of the top accommodations at their sister property, The Harbour House Inn. It was wonderful. The whole experience would be a valuable learning opportunity to any company who values customer service. Hiring the right people to deliver it grows your business. Thank you Ian and thank you Ashley for all your efforts, I wouldn't hesitate to recommend The Shaw Club to any business looking for an exceptional location to hold a meeting

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, October 9, 2013
Thank you for choosing Shaw Club for your meeting last week in beautiful Niagara-on-the-Lake! We are thrilled your group enjoyed every aspect of their stay! I will pass on your kind words to Ian and Ashley. We look forward to welcoming you back to Shaw Club Hotel & Spa soon!


Yours in Hospitality,
Lisa McDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord Township, OH
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 27, 2013

My husband and I stayed at Shaw Club this past week and we were extremely pleased with the accommodations!! We stayed in the annex, which had the whirlpool/fireplace in the bedroom. Everything was very clean, beautifully decorated and all around fantastic! I am very particular about where I stay, especially when it comes to cleanliness, and Shaw Club did not disappoint. We also did not mind being apart from the main hotel. The annex was very quiet which we really enjoyed.

We also did the wine tour, arranged by Shaw Club and that was awesome as well! Saw three fantastic wineries, did structured wine-tastings and really had a lot of fun. Better yet - we did not have to drive!! The wine tour was well worth the money!

We will be returning again next year, staying at Shaw Club and doing another wine tour. Our highest compliments to the staff! Thank you for an amazing get-away

Room Tip: If you are looking for a romantic get-away, go with the annex! What more could you want than a whir...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, October 9, 2013
I’m thrilled you enjoyed your stay with us! The half day wine tour through Niagara Vintage Wine Tours is such a great way to see what Niagara’s wine country has to offer. Thank you so much for your kind words, I will pass them on to the rest of the team. We look forward to seeing you again next year!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 22, 2013

Stayed @ the Shaw Club for a two day getaway. The hotel is small and very chic. The pictures on the website do not do it justice. Check in was a breeze and we were escorted to our room a deluxe king with balcony overlooking the Festival Theatre. The room was small for a king deluxe but very well appointed. The décor was very nice, and the bed very comfortable! The bathroom was large with a rain shower head. The restaurant Zees is probably the best restaurant in Niagara. The food is delicious and the service top notch. Overall our new favorite place to stay when visiting Niagara on the Lake. One small disappointment, that would have changed my rating to excellent - is that we mentioned when we booked our trip , directly with hotel concierge , Cooper Smith, that we were celebrating our 25th wedding anniversary. A five star service hotel would have made note of it and would have done something to acknowledge our special event. Disappointingly, Shaw Club did not even acknowledge the special occasion. On the other hand, we had dinner @ the Prince Of Wales one of the nights, and everyone from the hostess to the waiter to the sommelier wished us a happy anniversary and they also gave us complimentary dessert. It's those small touches and attention to detail that distinguish the excellent from the very good.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
180 reviews 180 reviews
118 hotel reviews
Reviews in 120 cities Reviews in 120 cities
198 helpful votes 198 helpful votes
5 of 5 stars Reviewed September 20, 2013

As you can see from some of my reviews: I can be a harsh critic. But...if praise is justified, I will say so.
This is one of these places. We were only staying 1 night and I had just booked something that looked good, had good reviews etc, but I wasn't overly excited by the hotel.

Well I was wrong: when we arrived after an 8 hour drive from Boston and survived the tackiness of Niagara, we found a quiet and comfortable haven here. Everything was perfect:
- warm and professional service at check in. Very smooth process
- good suggestion for dinner
- amazing room. We stayed in room 204. I am not sure it was a standard room. I had payed for standard but it was very big with 2 big windows, beautiful modern bathroom, 2 couches, king bed with great bedding. Big tv,robes, coffee maker and even TV in bathroom!! We loved loved the room
- breakfast: what a treat to sit out on the porch and enjoy breakfast in the sun? We loved it and breakfast was very yummy. Service again was perfect.
- location is nice on Picton/ Queen street with all shops and restaurants.

I loved the little town and would definitely choose this hotel again.

Room Tip: I suspect they are all ok. We had only paid for smallest room but our room was massive. Not sure if...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, September 21, 2013
I took a moment to read some of your reviews and wow, you have truly traveled the world! Thank you for taking the time to write us such a great review, we truly appreciate it! I’m thrilled you enjoyed every aspect of your stay with us. We are very lucky to have such a great concierge team ready and willing to provide phenomenal service from check in to check out. I will pass on your kind words to the rest of the team and I look forward to the opportunity of welcoming you back to Shaw Club!

Yours in Hospitality,
Lisa McDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 18, 2013

Great service and a truly wonderful restaurant - Zees. Special thanks to the reception area and Christina who made the arrangements for a surprise 50th anniversary stay such a delight. We so very much enjoyed staying at the hotel on this visit to Niagara-on-the-Lake. In the past we always had dinner at least once each time at Zees. one of our favorite restaurants.

The attention to service and excellence is notable and the staff truly provide it. Christina made a very special effort to welcome us and arranged a special arrival surprise. Well done !!!! and most appreciated.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, September 21, 2013
Thank you so much for your kind words, Christina has been a wonderful addition to our team this year! I’m thrilled we were able to ensure your 50th anniversary celebration was special. We look forward to celebrating many more anniversaries in the future!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shaw Club Hotel & Spa

Address: 92 Picton Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Niagara-on-the-Lake
#2 Luxury Hotel in Niagara-on-the-Lake
#2 Romantic Hotel in Niagara-on-the-Lake
#4 Family Hotel in Niagara-on-the-Lake
#5 Business Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaw Club Hotel & Spa 4*
Number of rooms: 30
Official Description (provided by the hotel):
The Shaw Club Hotel epitomizes contemporary luxury. Designed to feel more like a private club than a hotel, each sophisticated guestroom is individually accentuated with the latest technology and has been designed to ensure unparalleled comfort. Located directly across the street from the Shaw Festival Theatre, The Shaw Club offers full service accommodation and extraordinary dining at its restaurant, Zees Patio & Grill. ... more   less 
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Also Known As:
Shaw Club Hotel Niagara-On-The-Lake
Shaw Club Hotel And Spa
Shaw Hotel

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