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“I tried but cannot find any fault. Wonderful place!” 5 of 5 stars
Review of Shaw Club Hotel & Spa

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Shaw Club Hotel & Spa
4.0 of 5 Hotel   |   92 Picton Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada   |  
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London, United Kingdom
Top Contributor
182 reviews 182 reviews
120 hotel reviews
Reviews in 123 cities Reviews in 123 cities
205 helpful votes 205 helpful votes
“I tried but cannot find any fault. Wonderful place!”
5 of 5 stars Reviewed September 20, 2013

As you can see from some of my reviews: I can be a harsh critic. But...if praise is justified, I will say so.
This is one of these places. We were only staying 1 night and I had just booked something that looked good, had good reviews etc, but I wasn't overly excited by the hotel.

Well I was wrong: when we arrived after an 8 hour drive from Boston and survived the tackiness of Niagara, we found a quiet and comfortable haven here. Everything was perfect:
- warm and professional service at check in. Very smooth process
- good suggestion for dinner
- amazing room. We stayed in room 204. I am not sure it was a standard room. I had payed for standard but it was very big with 2 big windows, beautiful modern bathroom, 2 couches, king bed with great bedding. Big tv,robes, coffee maker and even TV in bathroom!! We loved loved the room
- breakfast: what a treat to sit out on the porch and enjoy breakfast in the sun? We loved it and breakfast was very yummy. Service again was perfect.
- location is nice on Picton/ Queen street with all shops and restaurants.

I loved the little town and would definitely choose this hotel again.

Room Tip: I suspect they are all ok. We had only paid for smallest room but our room was massive. Not sure if...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, September 21, 2013
I took a moment to read some of your reviews and wow, you have truly traveled the world! Thank you for taking the time to write us such a great review, we truly appreciate it! I’m thrilled you enjoyed every aspect of your stay with us. We are very lucky to have such a great concierge team ready and willing to provide phenomenal service from check in to check out. I will pass on your kind words to the rest of the team and I look forward to the opportunity of welcoming you back to Shaw Club!

Yours in Hospitality,
Lisa McDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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631 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 18, 2013

Great service and a truly wonderful restaurant - Zees. Special thanks to the reception area and Christina who made the arrangements for a surprise 50th anniversary stay such a delight. We so very much enjoyed staying at the hotel on this visit to Niagara-on-the-Lake. In the past we always had dinner at least once each time at Zees. one of our favorite restaurants.

The attention to service and excellence is notable and the staff truly provide it. Christina made a very special effort to welcome us and arranged a special arrival surprise. Well done !!!! and most appreciated.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, September 21, 2013
Thank you so much for your kind words, Christina has been a wonderful addition to our team this year! I’m thrilled we were able to ensure your 50th anniversary celebration was special. We look forward to celebrating many more anniversaries in the future!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
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Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 6 cities Reviews in 6 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 17, 2013 via mobile

Quite possibly my favourite hotel to date!
Went here Sept 15, 2013 to celebrate my boyfriends 33rd Birthday. From the moment we entered, we felt the hospitality. The lady at front desk escorted & showed us our beautiful room with a balcony over looking The Shaw Festival. The bed was SO comfortable! Best night sleep in awhile. The spa like bathroom was immaculate and clean!
Service was spectacular. Everyone made you feel like you were home.
Thank you for making our stay a memorable one :)

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, September 21, 2013
Thank you for taking the time to write us a review! We truly appreciate it! I’m thrilled you enjoyed your stay with us, with only 30 rooms we have the opportunity to create an experience where you feel like you’re at home. We look forward to celebrating many more milestones with you in the future!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
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Edmonton, Canada
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 17, 2013

Had a 4 night stay at The Shaw (Sept 11/12 and 14/15). The hotel was very busy but that did not diminish the personal and attentive service from the staff. Check-in was a breeze. I was actually in the area to participate in a big cycling event and the staff were very accommodating with respect to storing my bicycle.

Stayed in the main building. Room was very very comfortable - king size bed, very modern bath with separate tub & shower and cozy housecoats all provided! I was fortunate to have a room with a small patio outside which was a very nice place to have a morning coffee before heading to Zee's for breakfast. I certainly recommend pre-paying for the upgraded breakfast. While the "included" breakfast is fine, you cannot beat the hot breakfast items available on the menu. If you pre-pay, you get the hot breakfast dishes at a discount over the menu price. Special kudos to Jake at Zee's for making my meals more relaxing. I was travelling/eating alone and despite him being busy, he was gracious enough to stop and chat with me several times during my meals. Great service.

This was my third trip to Shaw Club and it is my "go to" place in NOTL. Have not tried the spa...maybe next time! Highly recommend Shaw Club and if anyone has any complaints, please talk to the management when you are there - they will go out of their way to make your stay enjoyable.

Room Tip: If you require an elevator, stay in the main building - my understanding is that the Annex does not...
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  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, September 21, 2013
I’m thrilled you enjoyed your stay with us in beautiful Niagara-on-the-Lake! Thank you for your kind words, Jake has been a wonderful addition to the Zee’s team this year. We truly appreciate your loyalty to Shaw Club Hotel & Spa, I look forward to welcoming you back home soon!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uxbridge, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 16, 2013

My husband and I stayed at this quaint, modern hotel for our 3rd anniversary, and it was exactly what we wanted! Great location, (right across from the Shaw Club) extremely friendly and professional staff and great food - what more could you ask for? We will most definitely be back!!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 16, 2013

My partner and I decided, last minute, to stay for an evening at the Shaw hotel and will now make this our first accommodation of choice.

Customer service: I can honestly say I can't remember the last time I received such friendly, thoughtful and professional service. From the welcome, to passing on information, to ensuring we had everything we needed; we couldn't have been made to feel more welcome. We had a dinner reservation far away from the hotel, and so we requested that a taxi was ordered. Instead, they arranged for the hotel shuttle to take us. Something they did not have to do, but was so thoughtful.

Food: We stayed for breakfast and I can say the choice is fantastic, the coffee doesn't stop and the food is of a very high quality. Even if you're not staying at the hotel, it's by far the best breakfast I've had in the area.

Room: Clean, small, bed is very comfortable. Has everything you need.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, September 21, 2013
Thank you for taking the time to write us a review! We truly appreciate it! It was our absolute pleasure to arrange our shuttle for you. Next time you will have to bring your puppy! We look forward to welcoming you back to Shaw Club Hotel & Spa very soon!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
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Barrie, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 5, 2013

Usually the hotel is the mundane portion of any trip or visit but the Shaw Club stands right up there with all the best features and attractions of Niagara on the Lake. To be able to walk out onto the main street of the town into the throngs of other visitors or across the street to a peaceful park is so refreshing. Great rooms, amazing staff, wonderful location; add to that the first class dining at the Zees Grill and one is close to perfection. This was our first trip to the Shaw Club and the beautiful town of Niagara on the Lake and we were smitten. Not only will we be back but this is a fantastic gift to consider giving for special occasions. In our case it was a retirement gift and we are forever grateful to our friends for choosing this

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, September 21, 2013
Thank you so much for your kind words, I will pass them on to the rest of the team. I couldn’t agree more , dining at Zee’s is an absolute must when in Niagara-on-the-Lake! I look forward to welcoming you back to Shaw Club Hotel and Spa soon!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shaw Club Hotel & Spa

Address: 92 Picton Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Niagara-on-the-Lake
#2 Spa Hotel in Niagara-on-the-Lake
#2 Romantic Hotel in Niagara-on-the-Lake
#4 Business Hotel in Niagara-on-the-Lake
#7 Family Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaw Club Hotel & Spa 4*
Number of rooms: 30
Official Description (provided by the hotel):
The Shaw Club Hotel epitomizes contemporary luxury. Designed to feel more like a private club than a hotel, each sophisticated guestroom is individually accentuated with the latest technology and has been designed to ensure unparalleled comfort. Located directly across the street from the Shaw Festival Theatre, The Shaw Club offers full service accommodation and extraordinary dining at its restaurant, Zees Patio & Grill. ... more   less 
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Also Known As:
Shaw Club Hotel Niagara-On-The-Lake
Shaw Club Hotel And Spa
Shaw Hotel

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