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“Location! And Cooper Smith!.......” 5 of 5 stars
Review of Shaw Club Hotel & Spa

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Shaw Club Hotel & Spa
4.0 of 5 Hotel   |   92 Picton Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada   |  
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ohio
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Location! And Cooper Smith!.......”
5 of 5 stars Reviewed August 15, 2013

.......makes for an incredible stay while visiting NOTL.

Having found the Shaw Club and Spa via an on-line offer a year ago, there was no question that we would book there a second time this year for our annual visit to this lovely town. This stay was better than our first, thanks to the addition to the staff of concierge Cooper Smith.

What a valuable employee for this hotel. Mr. Smith was over the top in anticipating our needs and delivering his unique service to us with such warmth and concern. Thank you, Cooper, for all your care during our stay.

Everything else about this hotel is top notch......the check in process was smooth, friendly and made note of a special occasion, casually mentioned during the reservation call. The room was clean, quiet and comfortable. Daily local newspapers and the beverage service available in the lounge were enjoyed.

Location is perfect for attending Shaw Festival shows at the Festival Theatre, access to dining and shopping along the beautiful Main Street of NOTL. The free parking is also a plus, due to limited availability of parking space.

We opted to use a dining voucher at the Charles Inn this visit but thoroughly enjoyed our breakfasts and service on the veranda of Zee's. It was also a perfect spot for a local cheese tray and wine after one of our matinees at the Festival.

We look forward to returning to the Shaw Club again next year. We also will anticipate being pampered by Mr. Smith and his staff.

Room Tip: Request the main building.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, August 18, 2013
I am thrilled you enjoyed your stay with us! With his abundance of knowledge about the area and his superb service, Cooper has been a wonderful addition to our team this year. I look forward to saying hello during your next visit to Shaw Club.

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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697 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 15, 2013

Shaw Club Hotel is not an ultra modern updated looking hotel, but a very clean, comfortable classic one that just suited appropriately in "Niagara-on-the-lake". It is an ideal for a mini get away - conveniently right across Shaw Theatre. Zees restaurant provides great value, excellent diner that won't break your wallet ( Old folks should be aware the portions are just slightly a little big for the fine dinning. )
There are always better hotels, but I can't neat pick this hotel for what they charge. So, it is a five on my list!
Rosa from Toronto

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts, United States
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 12, 2013

The Shaw Club is a very upscale hotel in Niagara On the Lake, and friendly to kids too! We have had 2 family stays there, where we, our 2 adult sons with wives and 3 little boys (who love the elevator) have enjoyed the location, the indoor and outdoor dining at Zee's and the easy access to the Shaw theaters, and to parks, shops and just plain walking in the adorable town. The staff was very helpful with all our comings and goings, even when we had extra quests for breakfast.

Room Tip: We had a king-size bed, plus a pull-out bed. Some of the rooms have a little balcony and some have...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, August 18, 2013
Thank you for taking the time to write us a review! I am happy to hear you enjoyed your stay with the whole family for the second time! We truly appreciate your loyalty to Shaw Club when visiting beautiful Niagara-on-the-Lake. I look forward to welcoming you back to Shaw Club soon!

Yours in Hospitality,
Lisa McDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 6, 2013

From the initial call to the hotel to book the rooms, to our stay brief stay - the experience was pleasant and fairly smooth. The hotel was easy to find, with easy access to all the area has to offer. We were visiting with friends and had a few rooms in the annex. The rooms were all clean and well kept, just wish the stairwell leading to the rooms were well maintained too, it needed much TLC. The team at the fromt were exceptional, especially Cooper, with Christina as a capable alternate and apparently a rising star. At Zees, when we went for dinner they graciously allowed us to advance our seating but I think the wait staff were a bit frazzled that we 'appeared' at the table before they had a chance to finish setting our table. Once they got over the initial hiccup, it was smooth sailing with great service. The food at Zees did not disappoint, with a beautiful presentation to tantalize the taste buds. Overall, it was a memorable and enjoyable visit to the area.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, August 18, 2013
I am elated to hear you thoroughly enjoyed your stay with us! Zee’s is an absolute must when visiting Niagara-on-the-Lake. I will pass on your kind comments to the rest of the team, and I look forward to welcoming you back to Shaw Club soon!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Gwillimbury, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 3, 2013

To begin, the Shaw Club helped us plan our visit over the phone. Secondly, upon arrival, parking was free and easy to find. We were promptly greeted and instantly felt welcomed. Sharla was on-hand to help us find tickets to the Shaw Theater. We ended up watching "Our Betters" and it was fantastic - highly recommended. We also decided to try and catch a Ghost Tour at Fort George. To our amazement, Lisa, the Guest Services Manager offered us a shuttle drive to the site! She was so enthusiastic and friendly it was truly an experience. We felt very spoiled. She has since followed up with me via email to ensure that we enjoyed our stay.
The only mildly negative comments I have are that the rooms were smaller than expected, pillows a little too soft and bed was very firm. However, I consider these things personal and subjective opinions that vary from person to person. And I am sure if I bothered to let them know ahead of time, they would have tried their best to accommodate us! They also planned a wine tour for us and when our shuttle arrived, they called our room to let us know that our ride was ready. Great service! Plus, as you enter and leave the hotel they ALWAYS say Hello or Goodbye! I have never felt so comfortable at a hotel before...we will be going back!

Room Tip: Balcony room on the first floor was fantastic, convenient and made it easier for us to access our ca...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, August 18, 2013
Dear Caitlin,
It was a pleasure to meet you during your stay with us! I’m thrilled the service you experienced here at Shaw Club was above and beyond your expectations. I look forward to welcoming you back to Shaw Club soon!


Yours in Hospitality,
Lisa McDonald
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, On
Level Contributor
101 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed August 3, 2013

We spent three nights in the Shaw Club annex and the room was large, well appointed and with a fridge, coffee maker and free WiFi. The staff were friendly, helpful and always pleasant. Parking is free and easy. The annex has stairs to the second floor so no good for those who cannot easily climb stairs but then a room in the main part would work. BUT once again a double room for two with a SINGLE chair - yes only one chair, no desk chair, no stool! So one must sit on the bed or floor. This is my continual complaint. Why must hotels have rooms for two with only a place for one to sit!!! The room is fine otherwise with a nice bathroom, great shower (modern with the shower head and overhead shower as well) and a large whirlpool tub in the room as well. Extra large king size bed with great mattress and two sets of pillows for each - large one and a smaller one. There was a flat screen TV which we didn't use.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 3, 2013

Superb location, a boutique hotel with all of the amenities of a large property. Excellent restaurant, fairly priced, gym, small spa, and an extremely comfortable lounge with a computer, printer and your choice of complimentary coffee, tea or hot chocolate with fresh milk 24/7. Rooms are very comfortable, wonderfully modern bathrooms, electric fireplace, complimentary car service in-town and to neighborhood wineries. However, it is the highly professional, warm, kmowledgeable employees, especially Lisa and Cooper, who made our one week stay carefree and memorable.
Barbara
Miami, FL

Room Tip: We enjoyed room 110. There are just two floors, ten rooms on each, with an elevator and six rooms i...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, August 18, 2013
Dear Barbara,
It was a pleasure meeting, and getting to know you during your stay with us! I’m thrilled you were able to enjoy all the amenities we have to offer. Please do not hesitate to contact me for any future visits to beautiful Niagara-on-the-Lake and I look forward to welcoming you back to Shaw Club soon!


Yours in Hospitality,
Lisa McDonald
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shaw Club Hotel & Spa

Address: 92 Picton Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Niagara-on-the-Lake
#2 Romantic Hotel in Niagara-on-the-Lake
#2 Luxury Hotel in Niagara-on-the-Lake
#5 Business Hotel in Niagara-on-the-Lake
#7 Family Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaw Club Hotel & Spa 4*
Number of rooms: 30
Official Description (provided by the hotel):
The Shaw Club Hotel epitomizes contemporary luxury. Designed to feel more like a private club than a hotel, each sophisticated guestroom is individually accentuated with the latest technology and has been designed to ensure unparalleled comfort. Located directly across the street from the Shaw Festival Theatre, The Shaw Club offers full service accommodation and extraordinary dining at its restaurant, Zees Patio & Grill. ... more   less 
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Also Known As:
Shaw Club Hotel And Spa
Shaw Club Hotel Niagara-On-The-Lake
Shaw Hotel

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