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“Pure Pleasure” 5 of 5 stars
Review of Shaw Club Hotel & Spa

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Shaw Club Hotel & Spa
4.0 of 5 Hotel   |   92 Picton Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada   |  
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Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
“Pure Pleasure”
5 of 5 stars Reviewed June 27, 2013

From the moment we walked in this place provided pure pleasure. After a long day of biking through wine country, what better way to be greeted than with a big smile and a glass of refreshing sparkling wine. It was my sister's birthday and once they discovered this they were at the room door with a cake! Too tired to meet our reservations for dinner, no problem, they rescheduled. Need water for biking, they have that too. The beds and sheets were wonderful, the price great and there was nothing we could want for especially good manners and great attitudes which were ever present.
Thanks for a great stay.

Room Tip: We had the older rooms, which were more economical, but certainly didn't seem old in any way. T...
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, July 11, 2013
I am thrilled you enjoyed your stay with us, we are truly here to serve you! There’s nothing like a glass of sparkling to start your mini vacation. I truly appreciate the room tip you left as well, our annex rooms are more economical and gorgeous with the new renovations!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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634 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
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English first
Hockessin
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 24, 2013

The customer relations team was perfect. They asked about our special occasion and helped with every detail. Andrea and Cooper were especially helpful with reservations, show tickets and winery recommendations. Don't miss dinner at Zee's. The rooms are small but very well appointed. You won't miss the wasted space. Great location and the hotel shuttle was a big help to get us back and forth to some wineries for dinner. We parked the rental car and never moved it in 4 days.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Front Office Manager at Shaw Club Hotel & Spa, responded to this review, July 11, 2013
Thank you very much for your kind words, I will pass them on to the rest of the team! I am thrilled you enjoyed your stay with us. I couldn’t agree with you more, Zee’s is a must! With fine dining food and a casual atmosphere you truly can’t go wrong. I look forward to welcoming you back to Shaw Club soon!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lucan, ontario
1 review
5 of 5 stars Reviewed June 23, 2013

The first thing they asked during check in was "would you like a glass of sparkling wine?" The whole experience was very pleasant. The staff bent over backwards to look after us. The rooms were comfortable (with an amazing shower). And the restaurant in the hotel (Zees) was excellent! We felt welcome and looked after from beginning to end. The Shaw Club is amazing!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erie, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 22, 2013

From check-in to check-out, the staff was truly warm, friendly, and accommodating. Our room was clean, quiet, and nicely appointed. The beds were incredibly comfortable. We couldn't have asked for a nicer place to spend the night. The location is outstanding, whether you're planning on strolling the picturesque streets of Niagara-on-the-Lake, touring the many local wineries, or taking in a play at the Shaw Festival. For first time visitors to the area the tourist information kiosk in the lobby is a godsend. It's staffed daily by personnel who can help you with every facet of your visit. The onsite restaurant, Zees Grill, is a must do dining experience. Niagara-on-the-Lake is a wonderful place to visit, and the Shaw Club Hotel is the perfect place to call home while you're there.

Room Tip: All of the rooms are exceptional. Check their website for different configurations. You can book onl...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanside, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed June 17, 2013

This hotel has a great location and friendly and helpful staff. Modern rooms with a tv on the mirror in the rest room. My husband enjoyed having that luxury. The wineries are near the hotel. There is no charge for parking your car.

Room Tip: There is no pool. But there is a tv in the rest room. :)
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 17, 2013

My wife and I thoroughly enjoyed our stay at The Shaw Club this past weekend. A short but absolutely wonderful weekend escape from the daily life, kids, etc. We were greeted at check-in with a glass of sparkling wine - the perfect way to make hotel guests feel really welcome! :-) The room (suite) was amazing and we could not have asked for a better place to enjoy our weekend in Niagara-on-the-Lake.

Room Tip: The King Suite was very nice.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mentor, Ohio
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 11, 2013

My husband and I visted this wonderful hotel and spa in the lovely town of Niagara-on-the-Lake in Ontario Canada. The staff made us feel pampered and welcomed. They were attentive, professional, courteous and warm. The dinner in the hotel restaurant was superb, and my treatment at the spa left me feeling rejuvenated and refreshed.

If you are in the area and looking for a special night out or a romantic get-away or simply a 4-5 star (diamond) hotel experience, the Shaw Club Hotel & Spa is the place for you. Definitely a must stay hotel.

Room Tip: If you want a little more privacy and quiet, staying in the 'annexed' rooms is recommended.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, June 23, 2013
Thank you so much for taking the time to reflect on your stay with us! We pride ourselves in offering the highest level of concierge service to our guests, and I’m thrilled that you truly felt pampered and welcomed. I will pass on your kind words to the rest of the team and I look forward to welcoming you back to Shaw Club during your next visit!


Yours in Hospitality,
Lisa McDonald
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shaw Club Hotel & Spa

Address: 92 Picton Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Niagara-on-the-Lake
#2 Luxury Hotel in Niagara-on-the-Lake
#2 Spa Hotel in Niagara-on-the-Lake
#4 Business Hotel in Niagara-on-the-Lake
#7 Family Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaw Club Hotel & Spa 4*
Number of rooms: 30
Official Description (provided by the hotel):
The Shaw Club Hotel epitomizes contemporary luxury. Designed to feel more like a private club than a hotel, each sophisticated guestroom is individually accentuated with the latest technology and has been designed to ensure unparalleled comfort. Located directly across the street from the Shaw Festival Theatre, The Shaw Club offers full service accommodation and extraordinary dining at its restaurant, Zees Patio & Grill. ... more   less 
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Also Known As:
Shaw Club Hotel Niagara-On-The-Lake
Shaw Club Hotel And Spa
Shaw Hotel

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