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“Wonderful Time at Shaw Club Hotel” 5 of 5 stars
Review of Shaw Club Hotel & Spa

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Shaw Club Hotel & Spa
4.0 of 5 Hotel   |   92 Picton Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada   |  
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Toronto, Canada
Top Contributor
126 reviews 126 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
91 helpful votes 91 helpful votes
“Wonderful Time at Shaw Club Hotel”
5 of 5 stars Reviewed May 8, 2013

We spent our 35th Wedding Anniversay at Shaw Club Hotel.They provided us with champagne for our dinner at Zee's - which was really nice. The check-in staff was wonderful.The rooms are extremely luxurious - we had a fire place.The linens are elegant and the beds are comfy. We stayed on a "travel zoo" promotion and they treated us exceptionally well. Lisa arranged for us to have an early check-in and also a late check out, which allowed us to rent the on-site bikes and tour around before changing to check-out. This was our 3rd time staying at Shaw Club and we think that it is one of the best hotels that we have stayed in. The treatment is very luxurious. We look forward to booking there again! It has become a tradition for our Wedding Anniversay. The location at Niagara on the Lake is spectacular.

Room Tip: We like the room overlooking the Shaw festival theatre and with a fireplace. Next time we would like...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, May 20, 2013
Thank you so much for choosing Shaw Club to celebrate your 35th wedding anniversary! I’m thrilled the early check in and late check out made your stay, there is nothing like a morning bike ride through the gorgeous landscapes of Niagara-on-the-Lake. We truly appreciate that you’ve returned to visit us time and time again, and we look forward to hopefully celebrating many more anniversaries with you.


Yours in Hospitality,
Lisa McDonald
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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634 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Komoka, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 8, 2013

We loved our stay at the Shaw Club. Upon checkin the staff knew our names which never happens, he must have learned who was checking in earlier and remembered the names. Very nice personal touch. Our room was fabulous! We went out the for evening to find out they had a shuttle that would take us wherever we wanted to go and pick us up! It was wonderful. Each server at the restaurant or pub we were at would call for a ride for us it was great. The next morning a continental breakfast was included but I was too hungry to get ready to go down. My boyfriend went down and it was not ready yet so they offered to bring it up for us. I expected a croissant and a banana. We received this lovely tray of fresh baked muffins, toast, yogurt parfaits topped with fruit and granola and a litre of cranberry juice. I was floored! Such amazing service. We regretted not being ready in time to make the breakfast downstairs since it was a lot more than just fruit and muffins. We can't say enough how much we enjoyed our stay here and will definitely be back.

Room Tip: Best not to select the annex rooms as I don't think they have been remodelled, we had the classi...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 6, 2013

A big shout out to Cooper & Lisa at The Shaw Club! What amazing and personal service! All of the staff here were incredibly helpful and kind. We spent a weekend here for a mother-daughter getaway and had an absolutely wonderful time. The hotel amenities were lovely and the dinner and breakfast at Zee's Grill were delicious! We will be back! We also went to the Spa which was lovely. can't rave enough about this hotel !

Room Tip: Rooms on the first floor had a nice big sitting area, the rooms on the 2nd floor had a lovely balcon...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, May 20, 2013
I am thrilled Cooper and I were able to put the cherry on top of your mini getaway! There truly is nothing better than quality time with family, great food, great spa treatments along with a great place to lay your head at night! I hope to see you again soon!


Yours in Hospitality,
Lisa McDonald
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tillsonburg, Canada
1 review
5 of 5 stars Reviewed May 5, 2013

The Weather was fabulous. The staff was by far the best I have ever encountered! If Cooper comes up missing it may be that someone has tucked him into their suitcase and took him home with them! I know we sure wanted too!! (Lisa as well) Anyway, aside from our drooling over Cooper, the dining was a great experience and I am awaiting my next visit to have once again the amazing pressed watermelon and strawberry salad. (to die for) Talk about hospitality. The presentation of our food was so impressive. Breakfast...there are no words that can explain how satisfied we were. Poor Joseph, please apologize to him if you ever run into him, sorry Joseph the out of control middle aged ladies got lost on you!!! Oh before I forget the spa was fantastic and the staff all so friendly and attentive! So in other words..can't wait to return!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, May 11, 2013
Thank you so much for taking the time to tell the world about our property, we truly appreciate it! I am thrilled we were able to exceed your expectations and I will pass on your kind words to the rest of the staff. We are very lucky to have Chef Jason on our team and I couldn’t agree more, the pressed watermelon and strawberry salad is amazing! I cannot wait to welcome you back to your home away from home!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
1 review
5 of 5 stars Reviewed May 4, 2013

My husband and I stayed at the Shaw Club. The experience was wonderful. The staff were friendly and catered to our every request. The food at Zees was excellent. We ate breakfast, lunch and dinner there and raved about each meal. This hotel is across the street from the Shaw Festival. We did not use the spa facilities. I would love to return.

Room Tip: We choose a room with a sitting area. It was large and on the ground floor.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 stars Reviewed May 3, 2013

Firstly I want to thank Heather and the housekeeping team and Cooper at the front desk. Cooper arranged for my husband and to rent bikes and an extra late check out time so we could enjoy a long bike ride and still come back to our room and change. Everyone at the hotel was super friendly and helpful. The rooms are very comfortable and clean. We had dinner and breakfast at the restaurant and the food was delicious. We had a great stay and highly recommend the Shaw Club!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, May 11, 2013
Thank you for taking the time to write us a review! And a special thanks for mentioning our housekeeping team, they truly are the unspoken heroes that allow us to provide excellent service to our guests! Chef Jason has done an amazing job with the new menu, I’m happy to hear you enjoyed every meal! I will pass along our kind comments to the team and I look forward to welcoming you back soon!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockwood, Pennsylvania
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 2, 2013

We spent three nights at the Shaw Club Hotel and can't say enough good things about it! Upon our arrival, we were met by Elisabeth who took us on a personalized tour of our room. The room was a king - big enough for 2 people and quite modern with electric blinds to a small TV in the bathroom mirror. The attention to detail was lovely - a delicious brownie in our room, complimentary sparkling wine when we arrived, winery tasting coupons. The staff was so friendly and helpful (Cooper had great tips for winery touring). Our thanks to them all (Cooper, Elisabeth, Lisa, Charlotte and all the Zee's and behind the scenes staff too) for making our stay so special. The continental breakfast at Zee's was very good (yogurt and fruit parfaits, muffins, and toast), and lots of other good restaurants within walking distance. Right up the street are all the shops - we had fun just walking through town, shopping, and people watching. Close enough to drive to Niagara Falls and see the sights - but far enough away that you weren't in the hub of all the craziness. Will definitely stay at the Shaw Club Hotel again when we go to Niagara-On-The-Lake.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel & Spa, responded to this review, May 11, 2013
Thank you so much for your kind comments. I am elated that everyone on staff were able to exceed your expectations. Thank you for noticing our efforts to put attention in the special details. I’m so glad the picture I took turned out as well! Hopefully we’ll see you again soon!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shaw Club Hotel & Spa

Address: 92 Picton Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Niagara-on-the-Lake
#2 Spa Hotel in Niagara-on-the-Lake
#2 Romantic Hotel in Niagara-on-the-Lake
#4 Business Hotel in Niagara-on-the-Lake
#7 Family Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaw Club Hotel & Spa 4*
Number of rooms: 30
Official Description (provided by the hotel):
The Shaw Club Hotel epitomizes contemporary luxury. Designed to feel more like a private club than a hotel, each sophisticated guestroom is individually accentuated with the latest technology and has been designed to ensure unparalleled comfort. Located directly across the street from the Shaw Festival Theatre, The Shaw Club offers full service accommodation and extraordinary dining at its restaurant, Zees Patio & Grill. ... more   less 
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Also Known As:
Shaw Club Hotel Niagara-On-The-Lake
Shaw Club Hotel And Spa
Shaw Hotel

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