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“Relaxing getaway with the Blissful Stay package” 5 of 5 stars
Review of Shaw Club Hotel & Spa

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Shaw Club Hotel & Spa
4.0 of 5 Hotel   |   92 Picton Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada   |  
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gta
1 review
“Relaxing getaway with the Blissful Stay package”
5 of 5 stars Reviewed July 31, 2012

Had a 1 night stay in a room on the ground floor of the main building....so convenient to just pop over to the lounge (tv, magazines, dvds, board games, Keurig coffee machine, computer/printer station) or restaurant (Zees). We were walked to our room when we arrived which was such a nice touch and then given a tasty brownie and spa gift (as part of the Blissful Stay package). A card and paper with your name is also left for you. Great king sized bed, reading area and couch. Huge TV but unfortunately the DVD player didn't work....usually you can just walk over to the lounge to borrow a DVD from their library which is a great idea. The bathroom was gorgeous and the shower was incredible....rain shower and hand-held. A tv in the bathroom too!!! The attached restaurant (Zees) had great food and the outdoor patio /veranda created a gorgeous atmosphere...enjoyed dinner the night we arrived (2 appetitzers, 2 entrees, 2 desserts with our package), continental breakfast (yogurt with homemade granola and berries, blueberry scone, multigrain toast and jam) and lunch. Very convenient location of the hotel across the street from the Shaw festival and walking distance to all the NOTL shops/restaurants and lake. Had a couples massage at the Shaw Spa which was so relaxing and had great customer service at reception! Had a late checkout of 1pm which really made the 1 night stay feel longer (otherwise checkout is 11am). Really pleased with our stay and would recommend this hotel!

Room Tip: Ground level rooms near reception very convenient to pop over to lounge or restaurant. Water / ice...
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Stayed July 2012, traveled as a couple
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675 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
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English first
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 31, 2012

Overall impression of my 2 night stay at The Shaw Hotel and Spa is possitive. The staff in every department ( guest services, housekeeping, the restaurant and spa services) all met or exceeded my expectations. Customer service is clearly on the forefront.
The Spa is simple and unadorned, but the quality of the services are top notch.
I did not have any full meals at Zee's, but enjoyed the view and atmosphere of the veranda for breakfast and a night cap.
As a yearly visiter to NOTL, I mostly like that it is a scerene and enjoyable place to stay, without the tourist-y feel of the bigger chain hotels. A New York boutique feel, with no tour buses.
We will be back. Thank you for the lovely stay .

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Old Saybrook, Connecticut
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 26, 2012

The Hotel is excellent with minor exceptions. It is convenient to the Shaw Festival Theatre, close to the main street, easy to locate upon arrival, and clean. Our room in the annex was favorably priced but a bit tired and difficult to get consistent wifi reception. Upon arrival, the check in was difficult due to communications between the cleaning staff and the desk. The common areas of the hotel were terrific and the Toronto newspaper is unusually good. I would recommend this hotel to my friends.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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miami
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 26, 2012

My wife and I stayed at Shaw Club for a week this July. We booked a deluxe king room. Our room #204 was large with a great bed and a comfortable couch with a view of the side street so the traffic noise was not a problem. The bathroom was small but efficient with a shower with dual shower heads. The room was clean and we felt quite at home for our week stay.Would say the TV would be better and the remote control would only have the channels go lower not higher. Also if you like a dark room for sleeping in the morning, this is not the room for you as the curtains allow sunlight in.

The hotel has a nice collection of DVD's with a DVD player in each room.
A continental breakfast is included which I found to be rather good with coffee and good breads. You eat on the porch outside which is very nice and has ceiling fans so that even with the summer heat we were comfortable. The restaurant Zee is very good for lunch or dinner with both inside and outside seating.

The convenient location let's you walk to all of the shops and restaurants and theaters in town.

We will stay here again next year.

Room Tip: Room 204 has couch plus bed for nice sitting area
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 26, 2012

Enjoyed a lovely night away from our toddler! The grandparents offered to babysit so my husband and I spent the day in Niagara-On-The-Lake touring all the great wineries of the area. I booked a night at the Shaw Club online a few months before.

Our room ended up being in the Annex which is the building out back. I didn't realize this when I booked the room online but after reading some reviews on here, I realized this is probably where we were staying. I will admit, I was worried at what to expect.

Upon arriving at the hotel we were greeted by 2 wonderful front desk staff who were very pleasant and welcoming. We were checked in and shown to where our room would be.

The room was not as bad as I expected at all. It was a decent sized room and had a wonderfully comfortably king size bed. It was very plush and lovely. A large flat screen tv on the wall over the fireplace and a decent sized, modern bathroom. There was even a small fridge in the room which was nice so we could chill some wine and keep some bottled water on hand.

The only "weird" part of the room was the stylish green tub with the tile and mirrors all around it in the corner of the room. It was this beautiful modern room and then, "that" sitting there in the corner watching me (ha ha). That part of the rooms could use a little updating. I'm not even opposed to the tub in the room but it looked like something out of 1985. Needless to say, it did not ruin my trip at all.

We reserved a table at Zee's Grill for dinner at 7:30 pm. When we arrived, most of the other diners were getting ready to leave to head across the street for the Shaw Festival (Ragtime was playing) so we waited about 5 minutes before our server came over. She asked us if we wouldn't mind waiting a little bit as she was trying to get 3 or 4 tables settled with their bills to get them to the show on time. She apologized for the wait. Of course, I said, "no problem". It ended up being about a 10 minute wait (maybe a tad longer) by the time she got back to us and again, apologized profusely. Perhaps taking reservations at this time would be something the restaurant should consider revising.

Other than that little glitch, the service was awesome and the food was exceptional. We shared the lobster poutine for an appetizer. My husband had the beef tenderloin and I had the salmon. Dessert was a lemon tart for myself and a huge fresh peach cobbler for my husband. It was one of the best meals we have had and we eat out a lot.

Check out was quick and easy the next morning and they gave us a voucher for breakfast (continental). By the time we got there they had run out of scones (sad, they looked delicious) and were offered more toast or an english muffin instead.

All in all, a fantastic night away and I would book again with no hesitation, even with the green tub.

Room Tip: Annex rooms are out behind the actual hotel and over top a few businesses. Extremely quiet and neve...
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, Kentucky
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2012

The Shaw Club is so convenient to all the shops, restaurants, and theaters in downtown Niagara on the Lake. Although our room was quite small, it was well appointed and comfortable. Great continental breakfast on the covered porch. Free parking in the back which is extemely important in this city!

Room Tip: Rooms in the back are a bit more quiet as they are off the street.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Top Contributor
59 reviews 59 reviews
13 hotel reviews
Reviews in 37 cities Reviews in 37 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 22, 2012

We loved our stay at the Shaw Club. We made our reservation through priceline.com for our anniversary getaway so we weren't sure what we had actually booked. We couldn't believe our eyes that the Shaw Festival Theatre was located directly across the street from the hotel. What a perfect place to stay when we had tickets to the Festival Theatre. The Zee restaurant never disappoints so we were thrilled that breakfast was included there. The bed was comfy, and the glass doored shower with rain style shower head and regular movable shower head was great. We found the room to be overall topnotch with an elegant touch.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shaw Club Hotel & Spa

Address: 92 Picton Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Niagara-on-the-Lake
#2 Romantic Hotel in Niagara-on-the-Lake
#2 Luxury Hotel in Niagara-on-the-Lake
#3 Business Hotel in Niagara-on-the-Lake
#6 Family Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaw Club Hotel & Spa 4*
Number of rooms: 30
Official Description (provided by the hotel):
The Shaw Club Hotel epitomizes contemporary luxury. Designed to feel more like a private club than a hotel, each sophisticated guestroom is individually accentuated with the latest technology and has been designed to ensure unparalleled comfort. Located directly across the street from the Shaw Festival Theatre, The Shaw Club offers full service accommodation and extraordinary dining at its restaurant, Zees Patio & Grill. ... more   less 
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Also Known As:
Shaw Club Hotel Niagara-On-The-Lake
Shaw Club Hotel And Spa
Shaw Hotel

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