I have planned a bachelorette party at Niagara on the lake. I chose the Piller and Post because I wanted the girls to enjoy the spa before we would head out to the wineries. When I arrived all was well, I was there first because my massage was very early. When I came out after my massage it all went down hill.
1. 3 of the 6 massages were not in the spa system, including the brides (I received a confirmation call 2 days before our arrival about my booking, I booked over the phone)
2. Before I booked my wine and dinner tour, I called the hotel making sure I would receive a transportation. I was told yes, however, the day of our dinner, I was told that the car does not go that far. (It was literately a 5 min drive)
3. when I called the front desk about this, I was told that there is only competent ppl working at the Piller and Post, she was apologetics about MY confusion, but this was not their fault. I almost last it, at the end of that conversation, she said " I apologised, what else do you want me to do"
4. The bride was overcharged on her room. She had booked her room over the phone and got a quote, when she was checking out, she was overcharged by $20 pp.
Fortunately, she got that money back.
I do believe you get what you pay for...$309+taxes/ for a night, is not worth it. The service at the reception is terrible. I have travelled extensively, and I have to say, I was very surprised as how things work at this hotel.
- Official Description (provided by the hotel):
- The Pillar and Post Inn, Spa and Conference Centre's original structure was built in the late 1890's as a canning factory, and since has been lovingly transformed into a charming country inn. With its relaxed elegance, modern amenities, indoor and outdoor pools, and exotic hot springs pool at 100 Fountain Spa, #1 spa in North America (Spas of America 2007-8), Pillar and Post is an ideal setting for a spa getaway, wedding, conference, or family vacation. ... more less
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- Also Known As:
- Pillar And Post Niagara
- Pillar And Post Hotel
- The Pillar And Post Hotel
- Inn Pillar Post
- Pillar Post Inn
- Pillar & Post Hotel
- Pillar & Post Niagara Lake