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“May have a 4 diamond restaurant but fails to pass on accomodation” 1 of 5 stars
Review of The Gate House

The Gate House
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The Gate House
2.5 of 5 Hotel   |   142 Queen Street | P.O. Box 1364, Niagara-on-the-Lake, Ontario L0S 1J0, Canada   |  
Hotel amenities
Ontario
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
102 helpful votes 102 helpful votes
“May have a 4 diamond restaurant but fails to pass on accomodation”
1 of 5 stars Reviewed June 28, 2009

I'll just cut to the point.

Positives - location, location, location
The Gate House definitely succeeds in being in the heart of it all on NOTL but that's about it.

Negatives:
1) Poor greeting - when we checked it we felt as though we were bothering them.

2) First Impression - the look of the building from the outside seems very nice and once we were in the foyer checking in, at first you think that it's very modern, but then you get the feeling that no effort was put into it and everything just seems to look cheap. I saw stained glass that was a nice touch near the bar area and then in passing I noticed that there was a broken pane that hadn't been fixed. I guess an omen of what was to come.

3) Stairs to the room - there are ONLY stairs and they do NOT offer to carry your luggage so you're paying $300 per night to carry your own luggage up a stuffy worn out and dated staircase.

4) There are only 10 rooms in this building so you expect it to be somewhat quaint but again, there are tacky pictures on each door which encompasses your room number and the hallway carpeting is awful, that combined with the cheap pictures just makes it look...well...cheap

5) We enter our room...there is red carpet throughout the room and the room is very sparse which we expected however we did not expect such a dated look. They have the whole 'Italian' theme completely wrong and they obviously had someone who did not know how to decorate create this 'environment'. I have several Italian friends and they do not shop at Ikea nor do they have heavy, stuffy carpeting throughout their homes - it's marble and hardwood (okay and a touch of plastic over the chairs which still would have been an improvement here).

6) Bathroom - did I mention marble? Yes, you'll find it in many Italian homes but NOT here. Cheap fixtures in desperate need of replacement and kind of scary over all.

7) We also noticed a sign saying to turn the temperature to 24 degrees 'because electrical costs have gone up' - is our use not covered in the $300 per night we are paying?? Again, giving a huge impression of 'cheap, cheap, cheap' and the feeling that they couldn't even have bothered.

8) Maid service left an envelope with hearts on it, her name and a 'thank you' on the desk in the room. I'm sorry but that's just a little forward and should not happen in a place charging $300 per night. I'm all for the tent card noting who cleans your room (and then you can choose to leave a tip under it - which we always do unless there is just cause not to) but to actually put an envelope in expectation of a tip? That's just tacky.

9) Don't lose the key (yes your KEY - no room CARDS here) you'll be chared $150

10) Parking - upon checking in with them, I asked if they wanted our license plate number and they said 'no' and I replied so we can just leave our car in the back? And they said 'yes'. SO they don't have reserved parking for guests. If you come back in the evening and the restaurant is full and so is the parking lot - you end up without a spot? NICE. It also gave the impression yet again that you were not cared about, I didn't feel secure leaving our Mercedes there.

11) When we came back to the hotel after our evening out we decided we couldn't stay there and checked out. The person at reception laughed, didn't ask why we were checking out and we were very happy to leave even though it cost us $300 to know that we will NEVER go back there again, not even to eat in their 4 diamond restaurant.

It was a very unpleasant experience.

TIP for the Gate House Management:

Either make it a nicer place or rename your establishment 'Motel 8'. This would at least give an honest impression, guests will know what they're getting into and won't be disappointed. For a Motel 8 - this wouldn't be bad but for a hotel in your price range - horrible.

  • Stayed June 2009, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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48 reviews from our community

Traveler rating
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    6
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See reviews for
6
26
Solo
0
Business
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
sydney
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 30, 2008

Our room was modern and clean with very comfortable bed and fresh linen. Breakfast included and was delicous. Located in the heart of the beautiful village of Niagara on the Lake.

  • Liked — Its location and charm
  • Disliked — Needed to climb stairs to room but front desk staff happy to carry your bags.
  • Stayed September 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed July 31, 2008

The location and grounds are great. Nice gardens. Nice restaurant - European style. Rooms were horrible. Fixtures were dated and peeling. The furniture was ultra cheap and the paint chipped etc. At night - some mechanical facility droned and vibrated - very hard to miss it. I called the front desk who said they would have someone investigate - never heard from them again. In the morning - they did not ask about our stay - service for breakfast was almost non-existent. Food was nice fresh fruit - small comfort after no sleep. This was way overpriced and I would never stay here again unless a major reno was complete.

  • Liked — Location
  • Disliked — Rooms
  • Stayed July 2008, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 2, 2007

Having been to Niagara-on-the-lake in the past and discovered lovely, historic, and quaint inns, we had expected a similar experience at the Gate House noting the hotels description as "sophisticated simplicity" and the similar price. From the outside, the hotel looks fine with nice gardens and good location. However, we were appalled when we entered our room to find a stark white, bland, tired and lifeless space with outdated fixtures. The room certainly not been refurbished since the 1980's and was done on the cheap then. I cannot imagine a space more in contrast to the beauty and romantic style of NOTL.

Service was friendly but ineffectual as our request for towels and soap (there was none in the room) yielded just the minimum number of bath towels, no washcloths, hand towels, or soap and no apology.

The owners have certainly not been investing the profits back in the business and I expect most guests feel that they have been duped once they arrive (but by then they have paid their deposit and there are rarely any last minute vacancies in this small town).

  • Stayed September 2007
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 1, 2007

Our room did not have towels, and it did not provide the typical complimentary soaps and shampoos in the washroom. There was barely any furniture in the room, the fixtures were rusted and outdated. The hotel is in dire need of renovations. We paid over $300 per night for a room that resembled a run-down highway motel. At that price, it doesn't compare to the other 5 star hotels & inns in the prestigous Niagara-on-the-Lake village.

  • Liked — nothing
  • Disliked — very run-down and outdated for its price
  • Stayed September 2007, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S.C., Pa.
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 24, 2007

This was our first trip to NOTL and we were pleasantly surprised to find everything so beautiful! Flowers everywhere-gorgeous gardens, quaint shops,everything within walking distance to our hotel Gate House. The hotel is small with only 10 rooms,but very clean and pleasant. Continental breakfast was included. We also had dinner there-very good. We took a bike tour of 4 vineyards, saw a play at the Shaw Festival, & walked around the town.
Niagara on the Lake is a destination we would go back to.

  • Liked — location
  • Disliked — limited breakfast selection
  • Stayed August 2007, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Gate House

Address: 142 Queen Street | P.O. Box 1364, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #15 of 15 Hotels in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Gate House 2.5*
Number of rooms: 10
Reservation Options:
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Also Known As:
The Gate House Hotel Niagara-On-The-Lake
The Gate Hotel

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