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“Great hotel!” 4 of 5 stars
Review of Queen's Landing

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Queen's Landing
4.0 of 5 Hotel   |   155 Byron Street | P.O. Box 1180, Niagara-on-the-Lake, Ontario L0S 1J0, Canada   |  
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Certificate of Excellence 2014
1 review
“Great hotel!”
4 of 5 stars Reviewed October 1, 2013

Fernando the concierge helped us in everything with kindness! When we needed the business senter after working hours (3am) they opened it right away! Beutiful view and architecture. Highly recommended!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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851 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (191)
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English first
Arnprior, Canada
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 30, 2013

Our stay at the Queens landing was a brief visit of only one night while spending a day visiting the local vineyards in the Niagara area with older family and friends.

The accommodations are very nice and the rooms spacious and clean. The staff were very courteous and check in and check out were both quick and easy.

The rooms were nicely decorated and very quiet considering that there were two weddings that evening. We were located at the front of the building so that may have helped in regards to how quiet it was… The front of the hotel is on a very quiet street and there is a park across from it so street noise is not an issue.

Parking, as noted in other reviews, can be a bit of a hassle and this seems to be an issue when there are multiple events (weddings mostly) taking place at the hotel, my daughter had to park their car out on the street but it was not a big deal as it was a nice evening… cold rainy/snowy nights I would assume would be a different story!
You are also within walking distance of the theatres and the downtown shops.

I did find this hotel bit expensive (and they did reduce the price prior to arrival) but in an area with such high demand I suppose the price is what the market demands… I did note that other inn prices were comparable. Overall the stay was very satisfactory and enjoyable.

As a side note, the Queens Landing is operated by a group that also runs the Prince of Wales Hotel in the heart of the town.. and we did a quick walk thru that building in the afternoon, and it too is a lovely place (a little more my style) however the Queens Landing was my daughters preference and probably a little quieter. Good choice Meg.

Breakfast at the Tiara which is located in the hotel was great.. we had a fantastic server who suggested some great menu selections and made our breakfast a great start to the day.

Room Tip: rooms at the front are very quiet (there is a park across the street) no street noise.
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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GMQueenslanding, General Manager at Queen's Landing, responded to this review, October 7, 2013
Dear valued guest - thank you for your detailed review here on TripAdvisor. We are sp pleased that you enjoyed your stay with us. The fall is our busiest season as we play host to many different travellers. Our parking lot has a large capacity but there are times when it can be very busy - we always tell our guests to talk to the front desk about valet spots should the parking lot be busy.

We hope that we can host you and your family and friends again,

Sincerely,

Lily Kszan
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Burlington
2 reviews
5 of 5 stars Reviewed September 30, 2013

In late September I conducted a conference for about 70 delegates at the Queen's Landing. The lead up to the conference was great. From the site meeting to the event I was very pleased with the communication I had with the hotel. Peggy was wonderful to deal with during the lead up to and during the conference and Paul made any hiccups go away with ease.

Food at a conference, from meals at the hotel and off site at Stratus Winery(Queen's Landing chef's catered it) were great. Well prepared and very enjoyable. Many of our delegates commented on the quality of each meal. I found the staff to be very accommodating, friendly and pleasant. if you want a wine recommendation, ask Shelly in the Tiara restaurant.

Our room was very nice. We had a room on the second floor and even though it overlooked the parking lot, it was a pleasant view of a park across the street. Not everyone can have a view of the river and we enjoyed our view.

The hotel is a short walking distance from the main street and the theatres and if your driving you have dozens of vineyards to tour and taste.

If you are planning a conference in the Niagara region I would highly recommend Queen's Landing in Niagara-on-the Lake.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GMQueenslanding, General Manager at Queen's Landing, responded to this review, October 3, 2013
Hello Jim - I wanted to thank you for taking the time to share your recent corporate experience here at Queen's Landing. It was a pleasure meeting you on site and hearing first hand what a success the conference was. Peggy and Paul both enjoyed working with you and hope that we can welcome you back again.

We appreciate your 5 star rating and recommendation for future conferences to consider us for their corporate events,

Yours in hospitality,

Lily Kszan
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Toronto, Canada
Top Contributor
92 reviews 92 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed September 29, 2013

We were looking forward to our visit to Queens Landing. We were expecting a historic building and top notch amenities and service. We visited in September and were part of an industry conference. Our room was on the main level and was a standard room. We were pleasantly surprised to find the large bathroom had 2 sinks, a separate shower and jetted tub. The room itself was just like any you would find at a Holiday Inn.

The front desk staff was very pleasant and quick at getting us checked-in. Once in the room we started a regiment of repairs and failures. We had to have maintenance in twice for the safe. It is an older style safe and would not work consistently. On the second day of our stay we had to have maintenance back to repair the bathroom door knob that was falling off…how does housekeeping not notice this and get maintenance to fix it? On day three of our stay we returned from an excursion and the CO detector was going off. We are now on a first name basis with Maintenance! This repair proved a bit more difficult and was not a simple battery change. After the second battery visit they took it away and replaced with a new!

If you are like us and prefer to have your linens changed daily, be prepared to be disappointed.

If you are looking for a restful stay, please make sure there are no events going on at the Hotel. The sound travels freely throughout the Hotel from events in the lower Ballrooms. This does not allow for a restful sleep, especially if you are getting up early for business sessions.

We decided to stop in for a night cap at the onsite pub. It was Friday Night and we arrived just before 11 PM and were immediately issued a “last call” notice. The place was just starting to fill up and they were shutting down???

We were hoping for a nice breakfast at the onsite restaurant. They offer a buffet and a la cart menu. Sadly the menu and the buffet were not allergy friendly. We ended up with fruit from the buffet and a $40 bill.

All in all we were disappointed as we were hoping for something more than what you would get from an Airport Hotel chain and at $300 a night…not cool.

The best part of the stay was the Jet Boat Tour located just down the street. And, we managed to catch a couple musicals at the Shaw Festival Theatre which is within walking distance.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMQueenslanding, General Manager at Queen's Landing, responded to this review, October 3, 2013
Dear valued guest - I was very sorry to read about your disappointing stay and would like to make it up to you. Can you please email me your contact information so we can invite you back to the Queen's Landing?

My email address is l.kszan@vintage-hotels.com.

I look forward to hearing from you,

Lily Kszan
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Winnipeg
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 27, 2013

We stayed at this very pleasant hotel during a conference. We found that the staff were very accommodating and helpful. The towels were changed daily even though we did not request that service. We had special group meals for conference attendees; they were quite good. The hotel location worked well for walking to the main street and to the theatres. The turn-down service and daily rose were a real treat. We would be very happy to return for a personal stay.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMQueenslanding, General Manager at Queen's Landing, responded to this review, September 30, 2013
Dear valued guest - thank you for sharing your recent experience here on TripAdvisor. We appreciate your positive comments regarding your stay here at Queen's Landing. Our housekeeping department leaves a note in each of our guestrooms giving the option of having fresh towels each day as part of our green initiative. If towles are left on the floor or in the bathtub, they are replaced with fnew towels.

We do hope that you will join us again for a personal stay.

Lily Kszan
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MISSISSAUGA
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed September 27, 2013

Living in the GTA area I knew about the Vintage hotels but had never stayed but finally got the opportunity. Very nice hotel. Good location made even better by the shuttle service provided by the hotel. This avoids the annoying task of having to find parking in town that you also have to pay for.

The staff are very friendly, polite and helpful.

The posted rate on the back of our door was $500.00 and while the room was very nice and clean with fireplace, etc. it is not worth that amount at any time of the year. We did get a good fall promo rate which was less than half that amount which is still high but Canadian hotel prices are ridiculous almost anywhere you go.

We added on a breakfast package which could be improved. It cost $18.00 each and they really should warm the plates because by the time you hike back to your table the food is cold. The selection is typical of full buffet breakfasts but you are paying for the convenience.

Room Tip: Seemed to be a very quiet hotel even though there were four weddings there during our stay so I have...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staffs, England
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 25, 2013

We stayed at Queens Landing for 4 nights after a stay in Toronto. It was just about perfect. The hotel itself is centrally placed to reach the harbour and Main Street. The room was large and the bed very comfortable. The house keeping staff took pride in making sure our room was always clean and the turn down service at night meant there was a beautiful rose left each evening. The food was wonderful and the waiting staff always happy and attentive. We especially enjoyed one of the signature breakfast dishes, eggs Benedict, which was delicious. Thank you for making our stay so wonderful, we will be back!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Queen's Landing

Address: 155 Byron Street | P.O. Box 1180, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Niagara-on-the-Lake
#2 Business Hotel in Niagara-on-the-Lake
#4 Spa Hotel in Niagara-on-the-Lake
#5 Luxury Hotel in Niagara-on-the-Lake
#6 Romantic Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Queen's Landing 4*
Number of rooms: 142
Official Description (provided by the hotel):
Stately Georgian-style mansion overlooking the scenic Niagara River and Lake Ontario. #1 hotel in Ontario on Conde Nast Gold List 2010 and CAA/AAA Four Diamond Award for dining and accommodations. Conveniently located just a short walk from the town’s main street and Shaw Festival. 142 elegant guestrooms. ... more   less 
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Also Known As:
Queen`s Landing Hotel Niagara-On-The-Lake
Queens Landing Niagara Lake
Queens Landing Hotel
Hotel Queens Landing

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