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“Excellent stay” 5 of 5 stars
Review of Prince of Wales

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Prince of Wales
4.0 of 5 Hotel   |   6 Picton St | P.O. Box 46, Niagara-on-the-Lake, Ontario L0S 1J0, Canada   |  
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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Excellent stay”
5 of 5 stars Reviewed June 19, 2012

Our one night stay at the Prince of Wales was superb. Totally exceeded our expectations. Our deluxe King room with fireplace and balcony was absolutely beautiful. The staff were amazing, ensuring all our needs were met. Thank you to Athena, Katie, Laurie and Joseph for all of your efforts. Also to Tony our wine tour guide. Will definitely go back here again. Absolutely loved it!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGMPW, General Manager at Prince of Wales, responded to this review, June 20, 2012
Thank you for recognizing many of the exceptional team members that you encountered within the property during your recent visit to Prince of Wales. The Wine Trolley experience with Tony is always a treat to enjoy and definitely unique...a great way to visit our lovely town. We always look forward to return visits! Have a great summer.
Kindest Regards, Michelle Miller
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880 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
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English first
Truro, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 19, 2012

We have just come home from our wedding in Canada. We were lucky enough to have our reception at the "Prince of Wales". I stayed there the night before and we also stayed the evening of the wedding. Words will never be enough to thank the staff of this amazing hotel. The level of service was exceptional, the hotel is beautiful. Nothing is too much trouble and it is all done with a smile. Things appeared on request as if fairies had brought them too us. I had spent the last year in communication with the Wedding Coordinator and although we had never met, it was like greeting a long lost friend. She was able to bring my vision to life. I would highly recommend this hotel to anyone, for any occasion it is a real treat.

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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MichelleGMPW, General Manager at Prince of Wales, responded to this review, June 20, 2012
Congratulations on your wedding! I am delighted to know that the team provided you with the memorable and fairy tale wedding you so deserved! I thank you for sharing your experience.
We wish you every happiness!
Michelle and the Prince of Wales team.
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Toronto
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 16, 2012 via mobile

I have just returned from a wonderful girls night away at the Prince of Wales. They have the most comfortable hotel beds I have ever stayed in, the room was incredibly quiet and the staff were amazing! It is the friendliness and attentiveness of the staff that made this stay so lovely.

Stayed June 2012, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 14, 2012

We booked here again because of our previous experience. Wanting to see Niagara on the Lake during Christmas time (I had heard it was absolutely beautiful) and do a little Christmas shopping. We were not disappointed. The room was beautiful and we were greeted by the staff in a friendly manner wishing us both a Happy Birthday. Our room had fresh roses and wine on ice, a nice touch my husband had ordered but well worth it. I think there was also some fresh fruit if my memory serves me correctly. The room was beautifully decorated, stunning bathroom with jacuzzi tub and it was nice and quiet. The food was excellent as usual but for dinners we opted to visit outside of the hotel and try some new things. Be sure to visit Zee's Grill - Lobster Poutine, everything we ordered was so good we left a thank you note and an enormous tip. Everything was top notch. Back to the hotel - we had a couples massage and our massage therapists were great! Much improved from our last visit.

The linens in our room were soft, bed was cozy, television in working order and having the music on and playing softly was a nice touch upon our arrival.

The staff is always friendly and welcoming, the valet is professional and always on time. The carriage ride this time was a little chilly (no cozy blanket) but our guide was friendly and gave us information we did not receive on our previous visit.

The surrounding shops and boutiques are really quite lovely. It happened to be the day of their Santa Clause parade so we got to enjoy that as well.

Never a disappointing trip and we will shortly be booking our wedding anniversary there as well. No matter what time of year this location does not disappoint.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Harrisburg, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 6, 2012

I recently planned a board meeting for our company for 21 guests at The Prince of Wales. The compliments are still coming in from our group members. They had a great time and were especially pleased with the service and amenities of the hotel. The staff was exceptional and were quick to respond to the needs of the group. Even the most seasoned travellers in the group were impressed with the arrangements that had been made. I want to thank Kaitlyn Lepp and her staff for the job well done! This is a place they will definately revisit!

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 4, 2012

We are staying regularly at this property and we love it anytime of the season. The hotel (the rooms, the pool, the restaurant) is beautifully appointed and unveils so much character and old charm. I love the Tiffany’s style lamps and the bed decoration in King Suites we’ve stayed in. Deluxe room usually has the fireplace but slightly lacks the romantic French décor style. If you plan to visit this property during summer months make sure to make reservation well in advance. Also during summer months I recommend driving 20 minutes towards Niagara Falls to enjoy 99 acres of gorgeous Niagara Parks' Botanical Gardens.

The main restaurant of the hotel is lovely, the food and service is excellent. There is also afternoon tea served from noon until 6 pm I believe. However, Sunday breakfast served as a buffet is not the best I’ve had due to rather poor selection. For instance, the only meat choice is pork. There is also no tea provided in the room but if you ask it will be delivered right away.

To sum up this is a beautiful hotel located in a picture-perfect setting with vibrant Shaw festival, wineries and small boutique shops. There is no doubt we will be back many more times.

Room Tip: Rooms located in the main building are more desirable if you wish to use the swimming pool facilitie...
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  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guelph, Canada
1 review
5 of 5 stars Reviewed June 3, 2012

My lady became very sick just when we were about to leave as a result of eating contaminated shell fish (not from the hotel). The POW staff could not have been more helpful, re-programing our room key and allowing us to stay a little longer and sending up a complimentary Ginger ale and paper napkins until her sickness had passed and we could go home, all without any additional charge. They could not have been more helpful just when you most need it. I could hug them all, thank you.

Room Tip: Look for the special offers off season
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGMPW, General Manager at Prince of Wales, responded to this review, June 4, 2012
Thank you for sharing your experience while visiting The Prince of Wales. I do hope that you are feeling much better! I am so pleased to hear how the team responded to you in your time of need...exceptional! I will be sure to share your kind words with the team.
Enjoy your summer,
Michelle
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Additional Information about Prince of Wales

Address: 6 Picton St | P.O. Box 46, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Niagara-on-the-Lake
#3 Spa Hotel in Niagara-on-the-Lake
#3 Luxury Hotel in Niagara-on-the-Lake
#3 Romantic Hotel in Niagara-on-the-Lake
#4 Family Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Prince of Wales 4*
Number of rooms: 110
Official Description (provided by the hotel):
Distinguished leisure and business travellers alike seek the elegance and refinement of the Victorian Age embodied in this treasured landmark hotel located directly on the main street of Niagara-on-the-Lake. ... more   less 
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Also Known As:
Prince Of Wales Hotel Niagara-On-The-Lake
Prince Wales Hotel Niagara Lake
Prince Wales Niagara Lake

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