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“Food wonderful, service not” 4 of 5 stars
Review of Sandstone Grillhouse

Sandstone Grillhouse
5467 Victoria Avenue, Niagara Falls, Ontario L2G3L3, Canada
+1 905-354-7225
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Ranked #16 of 452 Restaurants in Niagara Falls
Price range: $13 - $39
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Restaurant details
Good for: Families with children, Romance, Large groups, Doing business, Local cuisine, Special occasions, Entertaining clients
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Takeout, Late Night, Dessert
Description: Serving the Niagara Region for decades, Sandstone Grillhouse carries on a long family tradition of good food, friendly service, and a welcoming environment. Featuring Angus Reserve beef, succulent seafood, homemade italian, stellar appetizers, and more, Sandstone is the locals' choice for great food at a great value! Come enjoy; you'll be glad you did!
Mount Juliet, Tennessee
Top Contributor
100 reviews 100 reviews
58 restaurant reviews
Reviews in 41 cities Reviews in 41 cities
19 helpful votes 19 helpful votes
“Food wonderful, service not”
4 of 5 stars Reviewed October 12, 2012

It started out as delightful and the meal was wonderful. A gentlemen played music on a keyboard. Loved the Greek salad. The bread was quite tasty and different from the norm. Our server made a pleasant experience not so great. After I complained to a manager that our server continued to walk by our table and not even look our way, she came with our check. She said that she had several tables. This wasn't excusable as so did the other servers at other tables and they did not seem to have an issue with being served. She might have been in training. The restaurant did discount our meal, which was appreciated and if I lived here I would go back and give them a second chance.

  • Visited October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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733 reviews from our community

Visitor rating
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    175
    66
    20
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Howden, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Excellent Spot”
4 of 5 stars Reviewed October 12, 2012

We arrived on spec on a busy night. Yet they managed to fit us in with a smile. Service was good, food excellent. We went back the followng night - to be greated like old friends. They knew we were tourists travelling through yet still treated as though we could become regulars.

Recommend to all.

Visited September 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odenton, Maryland
2 reviews
1 helpful vote 1 helpful vote
“Great Food”
5 of 5 stars Reviewed October 9, 2012

Very inviting place. Food was great and the wait staff was very friendly. We went there twice during our visit.

Visited October 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, Canada
Senior Contributor
28 reviews 28 reviews
19 restaurant reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
“Good value, decent food”
4 of 5 stars Reviewed October 9, 2012

We were looking for a relatively quiet place to eat for our group of 14. A server at the Hard Rock Cafe suggested the Sandstone to us. We reserved a table and were able to get in fairly close to the time we wanted. The service was good. The food selections were broad enough to please everyone. Overall no one had anything negative to say about their meal. Spoke to the owner who was very hands on. All in all a better alternative than the 'chain' restaurants located a block away.

  • Visited October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
29 reviews 29 reviews
22 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
“Definately overrated and here's why.....”
2 of 5 stars Reviewed October 7, 2012

First time I went with 4 people, 3 had excellent beef tenderloin, i had chicken parmesan, unfortunately it was only mediocre, hammered thin, overcooked with a bland tomato sauce on it. No big deal but I am here for a month so wanted to see what else they had, Thanksgiving today, i called and asked if they were serving Turkey dinner, of course the person said. I arrived and asked the greeter, again, are you serving turkey dinner and is it real turkey? Yes she said, of course.
Beer was flat and when my meal arrived it was a rolled turkey thing with stuffing in the middle. I mean cmon!! No mashed potatos just mashed squash and stuffing. What a disappointment. I will NEVER go back here. 1 beer, dinner and a tip, $40, complete waste of money. They should be ashamed of themselves saying that is real turkey.

  • Visited September 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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