I was just at The Sterling Inn&Spa, we were thoroughly disappointed, we came in with high expectations due to the reviews we read, upon check in staff was not kind very cold, and another couple was complaining about not getting what they had booked and the hotel staff was not understanding to that they were very rude and gave a very short answer basically blaming EXPEDIA and washing there hands, when 5 minutes later I was at the front desk complaining about the VERY SAME issue and they proceeded to wash there hands of blaming BOOKING.COM, the room was OK the mattress was EXTREMELY HARD I woke up with a sore arm that I have had to take Advil for, I was a bit disgusted in the fact that I had to squish a few centipedes and we had some odd flying bugs in our room too, I have been to the falls many times and I see that hotels with "lower" ratings such as the BEST WESTERN or HOLIDAY INN are much much more friendly much more accommodating, upon check out we didn't even get a "how was your stay" and then to top it off we even received the WRONG BILL with someone else's personal information. This hotel has ALOT of growing to do. Overall very disappointed not worth spending over 200 dollars for a WEEKDAY stay.
- Official Description (provided by the hotel):
- As Niagara Falls' only Boutique Hotel the Sterling Inn & Spa is a fusion between a luxury hotel and a Fine Inn. From the tranquility of our full service spa, to our fine dining restaurant AG offering regional cuisine in a cool urban setting, the Sterling Inn & Spa is truly an experience in its self. With amenities and rooms that cater to couples, it is the perfect place for a honeymoon or romantic getaway. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Hotels.com and Odigeo so you can book your Sterling Inn & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sterling Inn And Spa
- Sterling Hotel Niagara Falls
- Sterling Niagara Falls
- Sterling Inn Niagara Falls