This hotel was fantastic in every way. The location was better than most of the chain hotels. It's located right next to Clifton Hill and a short walk to the Maid of the Mist. Also, the parking was free which was a huge plus. Check in was flawless with no trouble at all. The first thing they did was give us a complementary upgrade to a suite. We were thrilled. Once we walked in, we couldn't believe it. The suite was huge with 2 rooms, beautifully furnished, and very modern. The bed was firm but not uncomfortable. The bathroom was amazing with a 2-person hot tub and an awesome rain shower with body jets. Within 15 minutes of getting into the room, we got a call from the front desk asking if everything was to our liking which was a nice touch. The other thing that was great was the complementary breakfast delivered to the room. It was a great way to start the day and delicious. The croissants were fantastic and the mini quiches were piping hot. I wish we stayed longer! We will definitely be back on our next trip to the falls.