We stayed at the Sterling Inn & Spa as our first time ever coming to Niagara Falls; we are both from Ontario, Kingston area. Being a nurse who works in a high paced, often stressful area, it was very important that I requested a 'quiet' room since the whole point of this trip was to have a peaceful getaway and we got just that plus more!

Front staff was pleasant when spoken to on phone regarding special requests and upon check-in. Also, from the moment we opened the door to our room, it felt like a romantic paradise; as though you had entered 'heaven'. The red/black decor with true wooden beams and hardwood floors (the original) made this place exceptional! The bed was on the soft/firm side but for us sleep quality was amazing! The Jacuzzi tub was relaxing and big enough for two plus some! The traditional room also came with a shower with side jets. Made for a great night and great morning! The hotel is a block away from all the action so if you prefer somewhere quieter, this is the place to stay! Just ignore the unappealing surroundings of empty buildings. Wasn't an issue with us at all.

Breakfast was served at the time requested. Amazing that it's delivered to your room and you have a selection. The workers were wonderful from our experience.

I would recommend this to anyone considering a honeymoon stay or romantic getaway. You'll be amazed at the beauty inside. The pictures you see online are exactly what you get! No false advertisement. I would highly consider coming back to Niagara and making this my hotel of choice! Only discrepancy was the cost of the room. My receipt had said $174 (tax incl.) but upon looking at credit card statement, $201.25 came off. We never used anything extra so it may have been a cost we were unaware of or a simple mistake. Will probably follow-up with a phone call just to make sure. Despite this one thing, it was an amazing stay for a couple!

this was our second time at Sterling and we loved it all over again. we dont normally spend this much on a couples get away. the "retreat package" included breakfast in bed both mornings, 3 course dinner for 2 one night and a 25 min massage at the on site spa (we upgrade to 55 mins). total including upgrade was $550 CA taxes in, like i said, more than we normally spend for 2 nights but it was our 15th aniversary and decided we were worth it! At first glance the neighbourhood looks a little sketchy but the run down buildings are vacant. walking distance to many attractions and 5 mins to casino by cab/car. Besides the huge warm comfortable rooms, what really sets this property apart is the service. Everyone was so happy to help, from the front desk to the spa, the young man who delivered breakfast and the servers we had at dinner, everyone was excellent at there job and more than happy to make sure we enjoyed ourselves. the spa was very clean and inviting and the attendents were second to none. The restaurant was....i dont have the adjectives to discribe it.....they treated us like gold and the food was....well..like i said...you really do get what you pay for!!! Check in/out was courteous and quick. We have been recomending this place to friends family and anyone else who would listen for 5 years now and we will continue to do so. We had a wonderfull get away and anyone who leaves a bad review is the kind of person who would find fault staying at Buckingham Palace.

We paid a 4 star hotel rate and accordingly had an expectation of a quality of services. The building was unique, to say nicely, being a conversion of a factory with a preserved chimney. The showere stall had a steam. The morning breakfast dilivered to the room was of a good quality.

There were a few thousand of people in the Niagara Falls area that day for marathone, and so were we. It was a big entire community/charity event,and in our past experiences all area hotels make all possible accommodations for this important community event. We asked about the late check out, and the answer was no more than half an hour. We asked whether we could have shower after the marathone. The front desk staff said, " No! We do not have any facilities". I suggested that the room may be cleaned after our shower at around 1:00 to 1:30 pm. Again, the anwer was a flatly no. It does not make a sense that all checked out rooms would be cleaned within 3 hours.

If we had known that this hotel could not make such a small accommodation, we would not have booked it.

In fact, later the staff at the spa, an indepent business on the premise, kindly allowed us to take shower. Flexibility is a test of a luxury, and a self-claimed luxury Stermling Inn failed the test.

Went in Feb '12 for reading week( yes I am a student). Girlfriend found a two-day package with couple massage, and upscale dinner for two, also comes with a nice simple breakfast in bed, delivered to your door in 15 minute intervals of opportunity( you select a 15 min slot). couples massage was an excellent ~30 min swedish massage. Dinner was 4-5 star quality, included with package is a three course meal; tips and drinks excluded. Meal was well worth the ~60 drink and tip charge on top. breakfast was simple, and elegant. Oh, and of course I must mention sterling inn used to be the location of a dairy factory, converted beautifully, rooms are beautifully decorated in a simple low-frill way the emphasizes the beauty of the wood floors/ building design.
Total cost(including the additional 60 dollar dinner bill?)
~$560 Canadian.

Would I go again? Absolutely, I diner just after christmas '12, experience was consistent.

VERY Highly recommended.